Technical Support Representative - Canada
Top Benefits
About the role
This isn’t just a new role, it’s a statement.
We’re charging into North America and Canada with serious momentum, driven by explosive regional growth and a surge of new, high-profile clients. And we’re not slowing down. This brand-new Technical Support Representative position is your chance to take the lead in one of our most critical, high-growth regions.
You won’t just be answering calls you’ll be on the frontlines, tackling technical challenges head-on, influencing design and engineering outcomes and becoming the trusted voice our clients count on. This is your opportunity to step into a career-defining role where your impact will be felt from the pit to the boardroom.
Own your territory. Earn trust. Build lasting client loyalty. Shape your legacy, aligned with the strength of the Schlam brand
If you’re ready to be the reason, we dominate the market we’re ready for you.
About The Role
As a Technical Support Representative , you’ll be the go-to expert for a portfolio of major mining clients, supporting assets like buckets, truck trays and wear parts. You’ll work side-by-side with engineering, sales and service teams to ensure everything runs smoothly before, during and after commissioning. Your mission? Drive client satisfaction, retention and technical excellence from the ground up.
What You’ll Be Doing
- Be the frontline technical expert respond to queries and provide trusted guidance.
- Conduct inspections, track asset performance and support preventive maintenance.
- Identify and resolve asset defects and manage warranty claims with efficiency and accuracy.
- Collaborate across engineering, sales and field service teams during commissioning.
- Discover and pursue sales opportunities for parts and services.
- Provide actionable feedback to improve product design and field performance.
- Build and maintain trusted, long-term relationships with clients.
About Your Experience
Essential
- Diploma or degree in Mechanical Engineering (or a related field).
- At least 3 years in technical services, field support or technical customer service.
- Knowledge and experience with mining equipment including trays, buckets and wear parts.
- Strong communication skills confident in both technical writing and face-to-face interactions.
- Proficient in Microsoft Office and experience with MYOB EXO or similar systems.
- Ability to manage multiple client portfolios and solve technical problems efficiently.
Desirable:
- Certifications in asset maintenance, diagnostics or equipment servicing.
- Qualifications or experience in Project Management.
- Understanding of mobile equipment manufacturing and performance testing.
Why Work for Us?
We don’t just support our clients we partner in their success. You’ll be joining a high-performing team known for technical leadership, customer excellence and continuous improvement. We value initiative, trust, and collaboration and we’re committed to helping you grow and succeed.
- Competitive salary and performance incentives
- Direct impact on product innovation and client satisfaction
- Career progression and professional development opportunities
- A team culture built on respect, excellence and shared goals
To be part of this journey, you’ll need the legal right to work in Canada. Please ensure your resume and cover letter are submitted in English.
About Schlam Payload
What we do at Schlam is make mining equipment more productive.
Our Payload Solutions business works to solve the payload challenges that keep your mine from being better tomorrow than it was today.
We design and manufacture the leading Hercules dump truck trays and Barracuda mining buckets.
Our products are found across mine sites in Australia and around the world, including those of Tier-1 mining companies, helping them achieve cost savings and production advantages, day in, day out.
Our products are customised to suit your operational needs and can be fitted to all original equipment manufacturer makes and models.
Supported by our skilled after sales service teams, we ensure that your Schlam equipment is working at its best, delivering optimum payload and reducing your haulage costs.
For more information on our range of products, please visit schlam.com
Technical Support Representative - Canada
Top Benefits
About the role
This isn’t just a new role, it’s a statement.
We’re charging into North America and Canada with serious momentum, driven by explosive regional growth and a surge of new, high-profile clients. And we’re not slowing down. This brand-new Technical Support Representative position is your chance to take the lead in one of our most critical, high-growth regions.
You won’t just be answering calls you’ll be on the frontlines, tackling technical challenges head-on, influencing design and engineering outcomes and becoming the trusted voice our clients count on. This is your opportunity to step into a career-defining role where your impact will be felt from the pit to the boardroom.
Own your territory. Earn trust. Build lasting client loyalty. Shape your legacy, aligned with the strength of the Schlam brand
If you’re ready to be the reason, we dominate the market we’re ready for you.
About The Role
As a Technical Support Representative , you’ll be the go-to expert for a portfolio of major mining clients, supporting assets like buckets, truck trays and wear parts. You’ll work side-by-side with engineering, sales and service teams to ensure everything runs smoothly before, during and after commissioning. Your mission? Drive client satisfaction, retention and technical excellence from the ground up.
What You’ll Be Doing
- Be the frontline technical expert respond to queries and provide trusted guidance.
- Conduct inspections, track asset performance and support preventive maintenance.
- Identify and resolve asset defects and manage warranty claims with efficiency and accuracy.
- Collaborate across engineering, sales and field service teams during commissioning.
- Discover and pursue sales opportunities for parts and services.
- Provide actionable feedback to improve product design and field performance.
- Build and maintain trusted, long-term relationships with clients.
About Your Experience
Essential
- Diploma or degree in Mechanical Engineering (or a related field).
- At least 3 years in technical services, field support or technical customer service.
- Knowledge and experience with mining equipment including trays, buckets and wear parts.
- Strong communication skills confident in both technical writing and face-to-face interactions.
- Proficient in Microsoft Office and experience with MYOB EXO or similar systems.
- Ability to manage multiple client portfolios and solve technical problems efficiently.
Desirable:
- Certifications in asset maintenance, diagnostics or equipment servicing.
- Qualifications or experience in Project Management.
- Understanding of mobile equipment manufacturing and performance testing.
Why Work for Us?
We don’t just support our clients we partner in their success. You’ll be joining a high-performing team known for technical leadership, customer excellence and continuous improvement. We value initiative, trust, and collaboration and we’re committed to helping you grow and succeed.
- Competitive salary and performance incentives
- Direct impact on product innovation and client satisfaction
- Career progression and professional development opportunities
- A team culture built on respect, excellence and shared goals
To be part of this journey, you’ll need the legal right to work in Canada. Please ensure your resume and cover letter are submitted in English.
About Schlam Payload
What we do at Schlam is make mining equipment more productive.
Our Payload Solutions business works to solve the payload challenges that keep your mine from being better tomorrow than it was today.
We design and manufacture the leading Hercules dump truck trays and Barracuda mining buckets.
Our products are found across mine sites in Australia and around the world, including those of Tier-1 mining companies, helping them achieve cost savings and production advantages, day in, day out.
Our products are customised to suit your operational needs and can be fitted to all original equipment manufacturer makes and models.
Supported by our skilled after sales service teams, we ensure that your Schlam equipment is working at its best, delivering optimum payload and reducing your haulage costs.
For more information on our range of products, please visit schlam.com