Medical Office Assistant - es'zumin'
Top Benefits
About the role
About Us FNHA Overview The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here.
Title: Medical Office Assistant - es'zumin' Primary Care Centre
Salary: $59,336- $74,169 - $81,586 per year (pay range explained below)
Contract: This position is a 2-year term with the FNHA. When the term position ends with the FNHA, it is intended that this position will be offered as a permanent role with the es zúmin’ Primary Care Clinic.
Hours: Standard hours - 37.5 Hours per Week
Location: Mount Currie, BC, with frequent travel to the Southern Stl'atl'imx communities, which are up to 3 hours away by road.
FNPCI Initiative The First Nations-led Primary Care Initiative (FNPCI) aims to improve access to primary health-care services for First Nations people across BC in a way that is culturally safe and closer to home. The FNPCI is part of the province’s primary care strategy, which is integrating team-based care in communities throughout B.C. and changing the way primary care is delivered with the creation of primary care networks in partnership with the Regional Health Authorities.
In order to meet the health and wellness needs of First Nations people, it is very important that primary care is culturally safe and culturally informed where Indigenous ways of knowing and being are woven into services.
One of the main objectives of the FNPCI is to develop new First Nations Primary Health Care Centres in rural and urban locations across the province. The centres will provide access to culturally safe, quality primary health care services for First Nations people and their families. The aim is for clients to feel safe, welcomed, valued, respected and heard when they access care services at one of these centres.
About The Centre The es zúmin’ Primary Care Centre, is a BC First Nations-led Primary Care initiative in the FNHA Southern Stl’atl’imx sub-region, that aims to improve access to primary health care services and traditional wellness services for First Nations people in a way that is culturally safe and closer to home. This region extends 150 km from N’Quatqua in the north to Tipella (Xa’xtsa/Douglas Nation) in the south. This sub-region includes five First Nations communities: the Líl?wat, N’Quatqua, Samahquam, Skatin and Xa’xtsa (or Douglas) Nations.
About The Role As Medical Office Assistant, you'll play a crucial role in streamlining the centre’s daily operations providing outstanding administrative support skills. You'll be at the heart of the coordination of our staff and resources via the Electronic Medical Record (EMR) system. Joining our collaborative health care team means that you’ll contribute to providing culturally safe, trauma-informed, and culturally appropriate care, ensuring that every client and their family receives the highest standard of service.
Responsibilities
- Actively deepening expertise in cultural safety and humility, integrating trauma-informed approaches into daily tasks to enhance care environment.
- Greeting and creating a welcoming atmosphere for clients, serving as a friendly first point of contact.
- Efficiently scheduling clients, assessing their initial needs, and coordinating care pathways to ensure accurate and timely health service delivery.
- Managing client registrations and records, ensuring that all documentation, from medical reports to chart notes, is accurately recorded and preserved.
- Strengthening relationships with clients and colleagues, understanding the unique challenges faced by rural and remote communities, and working towards enhancing access to health services.
About You Education
- Graduation from a Medical Office Assistant Certificate Program from an accredited Community College.
- 3-5 years’ experience in a medical practice with knowledge in encounter coding, data and administrative processes, HR management principles and practices, and current scheduling practices, or an equivalent combination of education and experience.
Occupational Certification
- Current valid BC Driver's License
Experience
- Experience working with a First Nations Health Service Organization, or experience working with First Nations people and communities is an asset
Knowledge
- Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, in particular terminology related to substance use and mental health
- High level of comfort working with technological applications including EMRs, Zoom, Microsoft Suite
- De-escalation and supportive communication
- Must have proven ability to maintain professional conduct and confidentiality in the care of patients
Why Work at the es zúmin’ Primary Care Centre
- We have a common foundation at FNHA through our Vision and Seven Directives to guide us in our daily work.
- What happens to communities and people we serve happens to us—we care for and respect one another. What happens to us happens to community and the people we serve—we strive for excellence and believe First Nations deserve the best we have to offer.
- We are wellness champions. We have the historic opportunity to achieve transformative change in First Nations health & wellness, and an obligation to make the most of this opportunity.
- We are for change makers. Those who are called to act, open to cultural understanding and teachings, and undaunted by unique challenges. We are a young organization, still growing and fast changing.
- We provide meaningful work rich with transformational learning opportunities.
- When you work at the es zúmin’ Primary Care Centre, you will truly make a difference in your life and for many others.
- Find purpose beyond your profession. “It starts with me”. Here, your work changes lives, starting with your own.
- We work together, not apart, with our beautiful and culturally rich First Nations communities in British Columbia.
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How To Apply If this sounds like the opportunity for you, please click on the 'Apply for Job' button.
Closing date: Open until filled
FNHA may invite members of partner organizations to work with FNHA on an interview panel to interview and select job candidates. Members of the interview panel might include non-FNHA staff such as members of the First Nations Health Council, First Nations Health Directors Association, First Nations Community partners, or other public partners. By applying for this job posting, you acknowledge and consent to your application, resume, and references being shared with all members of the interview panel. This personal information will be held in strict confidence and protected according to the Personal Information Protection Act. For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
Follow us at: Facebook Twitter LinkedIn Instagram
About First Nations Health Authority
The First Nations Health Authority (FNHA) is the first and only provincial First Nations Health Authority in Canada. Dedicated to transforming health services for First Nations and Aboriginal people in BC, the FNHA is improving the health of communities by advancing the quality of health care delivered to BC First Nations and Aboriginal people.
Medical Office Assistant - es'zumin'
Top Benefits
About the role
About Us FNHA Overview The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here.
Title: Medical Office Assistant - es'zumin' Primary Care Centre
Salary: $59,336- $74,169 - $81,586 per year (pay range explained below)
Contract: This position is a 2-year term with the FNHA. When the term position ends with the FNHA, it is intended that this position will be offered as a permanent role with the es zúmin’ Primary Care Clinic.
Hours: Standard hours - 37.5 Hours per Week
Location: Mount Currie, BC, with frequent travel to the Southern Stl'atl'imx communities, which are up to 3 hours away by road.
FNPCI Initiative The First Nations-led Primary Care Initiative (FNPCI) aims to improve access to primary health-care services for First Nations people across BC in a way that is culturally safe and closer to home. The FNPCI is part of the province’s primary care strategy, which is integrating team-based care in communities throughout B.C. and changing the way primary care is delivered with the creation of primary care networks in partnership with the Regional Health Authorities.
In order to meet the health and wellness needs of First Nations people, it is very important that primary care is culturally safe and culturally informed where Indigenous ways of knowing and being are woven into services.
One of the main objectives of the FNPCI is to develop new First Nations Primary Health Care Centres in rural and urban locations across the province. The centres will provide access to culturally safe, quality primary health care services for First Nations people and their families. The aim is for clients to feel safe, welcomed, valued, respected and heard when they access care services at one of these centres.
About The Centre The es zúmin’ Primary Care Centre, is a BC First Nations-led Primary Care initiative in the FNHA Southern Stl’atl’imx sub-region, that aims to improve access to primary health care services and traditional wellness services for First Nations people in a way that is culturally safe and closer to home. This region extends 150 km from N’Quatqua in the north to Tipella (Xa’xtsa/Douglas Nation) in the south. This sub-region includes five First Nations communities: the Líl?wat, N’Quatqua, Samahquam, Skatin and Xa’xtsa (or Douglas) Nations.
About The Role As Medical Office Assistant, you'll play a crucial role in streamlining the centre’s daily operations providing outstanding administrative support skills. You'll be at the heart of the coordination of our staff and resources via the Electronic Medical Record (EMR) system. Joining our collaborative health care team means that you’ll contribute to providing culturally safe, trauma-informed, and culturally appropriate care, ensuring that every client and their family receives the highest standard of service.
Responsibilities
- Actively deepening expertise in cultural safety and humility, integrating trauma-informed approaches into daily tasks to enhance care environment.
- Greeting and creating a welcoming atmosphere for clients, serving as a friendly first point of contact.
- Efficiently scheduling clients, assessing their initial needs, and coordinating care pathways to ensure accurate and timely health service delivery.
- Managing client registrations and records, ensuring that all documentation, from medical reports to chart notes, is accurately recorded and preserved.
- Strengthening relationships with clients and colleagues, understanding the unique challenges faced by rural and remote communities, and working towards enhancing access to health services.
About You Education
- Graduation from a Medical Office Assistant Certificate Program from an accredited Community College.
- 3-5 years’ experience in a medical practice with knowledge in encounter coding, data and administrative processes, HR management principles and practices, and current scheduling practices, or an equivalent combination of education and experience.
Occupational Certification
- Current valid BC Driver's License
Experience
- Experience working with a First Nations Health Service Organization, or experience working with First Nations people and communities is an asset
Knowledge
- Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, in particular terminology related to substance use and mental health
- High level of comfort working with technological applications including EMRs, Zoom, Microsoft Suite
- De-escalation and supportive communication
- Must have proven ability to maintain professional conduct and confidentiality in the care of patients
Why Work at the es zúmin’ Primary Care Centre
- We have a common foundation at FNHA through our Vision and Seven Directives to guide us in our daily work.
- What happens to communities and people we serve happens to us—we care for and respect one another. What happens to us happens to community and the people we serve—we strive for excellence and believe First Nations deserve the best we have to offer.
- We are wellness champions. We have the historic opportunity to achieve transformative change in First Nations health & wellness, and an obligation to make the most of this opportunity.
- We are for change makers. Those who are called to act, open to cultural understanding and teachings, and undaunted by unique challenges. We are a young organization, still growing and fast changing.
- We provide meaningful work rich with transformational learning opportunities.
- When you work at the es zúmin’ Primary Care Centre, you will truly make a difference in your life and for many others.
- Find purpose beyond your profession. “It starts with me”. Here, your work changes lives, starting with your own.
- We work together, not apart, with our beautiful and culturally rich First Nations communities in British Columbia.
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How To Apply If this sounds like the opportunity for you, please click on the 'Apply for Job' button.
Closing date: Open until filled
FNHA may invite members of partner organizations to work with FNHA on an interview panel to interview and select job candidates. Members of the interview panel might include non-FNHA staff such as members of the First Nations Health Council, First Nations Health Directors Association, First Nations Community partners, or other public partners. By applying for this job posting, you acknowledge and consent to your application, resume, and references being shared with all members of the interview panel. This personal information will be held in strict confidence and protected according to the Personal Information Protection Act. For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
Follow us at: Facebook Twitter LinkedIn Instagram
About First Nations Health Authority
The First Nations Health Authority (FNHA) is the first and only provincial First Nations Health Authority in Canada. Dedicated to transforming health services for First Nations and Aboriginal people in BC, the FNHA is improving the health of communities by advancing the quality of health care delivered to BC First Nations and Aboriginal people.