Full job description

Gameday Mens health clinic provides concierge level health care to patients with integrity and compassion.

We are seeking an experienced clinical manager with a minimum of 3-5 years of experience in a high-volume clinic, managing 3 full-time and 2 part-time medical practitioners.

Hours are generally M – F: 8:30 – 5:00

If you are interested in joining a patient-focused, state-of-the-art men's health clinic and working with an exceptional team, we invite you to contact us.

Position Summary:

The role of the Clinic Manager requires collaborative relationships with colleagues and patients, and this candidate will work closely alongside our medical director and the owners.

The Clinic Manager plays a vital role in implementing and upholding policies, procedures, and processes aimed at optimizing the experience of all clinic patients and visitors. Serving as a culture leader within the clinic team, they exemplify refined relationship-building skills, respect, and strong interpersonal communication.

Roles and responsibilities:

Financial Management

· Oversee and approve payments for payables

· Ensure supplies are purchased per approval policies, to meet the clinic needs

· Oversee timely and accurate submission of billings, reconciliation of rejected billings

· Oversee the preparation of invoices for uninsured services and related collections

· Review EMR billing, statistics, and outstanding accounts receivable reports and reconcile to the general ledger for accuracy and completeness

· Supervise clinic staff daily

· Mediate staff conflict issues and manage any staff disciplinary concerns

· Responsible for compliance with Employment Standards regulations

· Organize and chair staff meetings on a regularly scheduled basis

· Maintain current staff job profiles

· Review vacation/time off requests and approve /deny according to business needs

· Deploy and maintain an annual staff performance management system

· Establish changes to most office/human resources policies

· Consult with the Physician Executive for any significant office/human resource policy changes

Payroll

· Oversee and approve payroll submissions and administer rate adjustments

· Oversee ROE preparation and reconciliation of payroll source deductions

Operations Management

· Meet weekly with the ownership team

· Initiate, analyze, and implement major EMR or changes in clinic processes

· Assist in the recruitment of new staff

· Ensure process documentation for all major clinic processes are documented, regularly updated, and kept on file

· Monitor facility cleaning, security, and maintenance, and liaise with service personnel

· Manage patient complaints about the clinic/ physicians and report to the individual doctor(s) and ownership team

Capital Asset/IT Management and Maintenance

· Develop and maintain relationships with Electronic Medical Record (EMR) software provider representative(s), and support personnel

· Train staff and medical providers on EMR software

· Communicate with computer and phone system service providers to maintain operations and install updates as required

· Annual review and update (as required) of Privacy Impact Assessment documentation

Required skills and abilities:

· Ability to recruit, motivate, retain, and manage staff

· Ability to effectively communicate orally and in writing with staff, physicians, patients, vendors, and the public

· Ability to lead change management processes

· Ability to lead conflict resolution processes

· Proficiency in PCs and PC based programs and applications

· Skill in developing and maintaining effective working relationships with physicians, staff, patients, public, and external agencies

· Ability to take initiative and to exercise independent judgment, decision-making skills, and problem-solving expertise

· Maintain confidentiality of patient records, clinic financial information, and physician and staff confidential matters

Job Type: Full-time, Permanent

Expected hours: 42.5 per week

Schedule:

Monday to Friday

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 42.5 per week

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 2025-07-14