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About the role

Summary Of Duties The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the new Complex Malignant Hematology outpatient unit; and maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit. In this role, this position provides a broad range of administrative support within the outpatient setting.

As an integral part of the health care team and front-line staff, responsibilities include:

  • Coordinating electronic physician orders with applicable software;
  • Scheduling return to clinic appointments, internal/external consults, tests and procedures required by the oncologists;
  • receiving and screening all new and follow-up patients;
  • Responding to general enquiries; Preparing patient charts;
  • Data entry and correspondence through a number of software applications;
  • Booking appointments; Ordering supplies;
  • Providing relief coverage and support services within the department.

Qualifications/Skills

  • One year of Community College required.
  • Medical Terminology course preferred.
  • Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.
  • Proficiency with MS Office computer skills (Word and Outlook) required; with working knowledge of in-house patient software packages (e.g. OASIS, Excelicare, etc.) preferred
  • One year of Administrative/Business experience required; in a health care setting preferred.
  • Demonstrated effective Person-Centred Care/Customer Service behaviour.
  • Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.
  • Demonstrated ability to organize, prioritize and follow-through effectively, working at a fast pace unpredictable environment that requires the ability to manage multiple tasks.
  • Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.
  • Tact and diplomacy in handling and dealing with confidential information Demonstrated ability to work effectively in an interprofessional team environment.
  • Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people

About Sunnybrook Health Sciences Centre

Hospitals and Health Care
10,000+

From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community.

Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.

Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable.

Our mission is to care for our patients and their families when it matters most.

Our vision is to invent the future of health care.

Our values are: excellence, collaboration, accountability, respect and engagement.

See Sunnybrook's ambitious plan to invent the future of health care: sunnybrook.ca/strategicplan