Technical Solutions Manager (Business Solutions Architect)
Top Benefits
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Technical Solutions Manager (Business Solutions Architect) (Non-Union)
Division: Infrastructure Operations
Manager: Chris Hildebrand
Location: Multiple Locations (Corporate)
The Technical Solutions Manager (Business Solutions Architect) acts as a bridge between delivery and sales by assisting the sales organization to sell what we have the capability to deliver, and ensuring the quality of the delivered solution once the business has been sold.
The successful candidate will be a results-oriented IT professional with strong analytical and problem-solving skills, coupled with proven interpersonal and communication skills. They must have a demonstrated ability to deliver to customer needs, often under tight timelines, to meet or exceed customer expectations; and a deep knowledge and proven skills in solution architecture, including cloud infrastructure.
The position is also responsible to contribute to the development and invention of new solutions that deliver business value to ISM’s customers, by interfacing with all affected stakeholders both internal and external to ISM in a matrix environment. This role is subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
NOTE*: the preferred work location for this position is Saskatchewan; however, the location will be dependent on the location of the successful candidate.*
Responsibilities:
- Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed.
- Put together enterprise solutions within large complex organizations.
- Provide thought leadership and project advisory services to customers on a billable basis.
- Conduct technical interviews in conjunction with QA.
- Assist in the management of vendor alliances to position ISM as a leading service provider.
- Architect large solutions to meet requirements of opportunity pursuits and projects.
- Create Architectural Artifacts for small, medium and large-scale solutions.
- Provide training / coaching to other ISM architects to promote professional growth and ensure consistent delivery of quality solutions.
- Provide opportunity pursuit services starting at awareness generation stage through to proposal and closing of the sale.
- Work closely with sales account teams to assist in the development of account plans and qualification of opportunities.
- Responsible for describing the solution, defining the approach and estimating in customer proposals.
- Assist in the planning and execution of events, including: seminars, speaking engagements, and authoring engagements to stimulate demand creation.
- Ensure that intellectual assets created during the delivery process are collected, evolved and captured in the knowledge base in a manner that is reusable and relevant.
- Assist in the creation, collection and stewardship of intellectual assets to support sales.
Quién es usted
Qualifications:
- Bachelor’s Degree or Diploma in Computer Science, Engineering, Computing Systems or Business, or an equivalent combination of education and experience
- Broad knowledge of various IT delivery methodologies (ITIL, TOGAF, RUP, Zachman, etc.)
- Experience creating Enterprise Scale IT Architectural Solutions and Designs
- Experience creating IT Infrastructure Detail Design Documents and Architectural Diagrams
- Experience with Solution Definition Manger (SDM) tool is considered an asset
- Experience with security, automation, analytics, and AI is considered an asset
- Experience dealing with a sales-driven team
- Demonstrated experience dealing with senior level executives
- Demonstrated leadership experience, with proven ability to drive teams to success
- Demonstrated ability to adapt and drive change
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
Key Skills & Abilities:
-
Proven experience managing and/or delivering similar services with increasing degree of responsibility and proven track record with the ability to execute according to plan
-
Experience should include high impact service delivery in a rapid paced, time sensitive, high-quality environment
-
Experience developing business relationships as well as managing and maintaining customer relationships
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.
Technical Solutions Manager (Business Solutions Architect)
Top Benefits
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Technical Solutions Manager (Business Solutions Architect) (Non-Union)
Division: Infrastructure Operations
Manager: Chris Hildebrand
Location: Multiple Locations (Corporate)
The Technical Solutions Manager (Business Solutions Architect) acts as a bridge between delivery and sales by assisting the sales organization to sell what we have the capability to deliver, and ensuring the quality of the delivered solution once the business has been sold.
The successful candidate will be a results-oriented IT professional with strong analytical and problem-solving skills, coupled with proven interpersonal and communication skills. They must have a demonstrated ability to deliver to customer needs, often under tight timelines, to meet or exceed customer expectations; and a deep knowledge and proven skills in solution architecture, including cloud infrastructure.
The position is also responsible to contribute to the development and invention of new solutions that deliver business value to ISM’s customers, by interfacing with all affected stakeholders both internal and external to ISM in a matrix environment. This role is subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
NOTE*: the preferred work location for this position is Saskatchewan; however, the location will be dependent on the location of the successful candidate.*
Responsibilities:
- Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed.
- Put together enterprise solutions within large complex organizations.
- Provide thought leadership and project advisory services to customers on a billable basis.
- Conduct technical interviews in conjunction with QA.
- Assist in the management of vendor alliances to position ISM as a leading service provider.
- Architect large solutions to meet requirements of opportunity pursuits and projects.
- Create Architectural Artifacts for small, medium and large-scale solutions.
- Provide training / coaching to other ISM architects to promote professional growth and ensure consistent delivery of quality solutions.
- Provide opportunity pursuit services starting at awareness generation stage through to proposal and closing of the sale.
- Work closely with sales account teams to assist in the development of account plans and qualification of opportunities.
- Responsible for describing the solution, defining the approach and estimating in customer proposals.
- Assist in the planning and execution of events, including: seminars, speaking engagements, and authoring engagements to stimulate demand creation.
- Ensure that intellectual assets created during the delivery process are collected, evolved and captured in the knowledge base in a manner that is reusable and relevant.
- Assist in the creation, collection and stewardship of intellectual assets to support sales.
Quién es usted
Qualifications:
- Bachelor’s Degree or Diploma in Computer Science, Engineering, Computing Systems or Business, or an equivalent combination of education and experience
- Broad knowledge of various IT delivery methodologies (ITIL, TOGAF, RUP, Zachman, etc.)
- Experience creating Enterprise Scale IT Architectural Solutions and Designs
- Experience creating IT Infrastructure Detail Design Documents and Architectural Diagrams
- Experience with Solution Definition Manger (SDM) tool is considered an asset
- Experience with security, automation, analytics, and AI is considered an asset
- Experience dealing with a sales-driven team
- Demonstrated experience dealing with senior level executives
- Demonstrated leadership experience, with proven ability to drive teams to success
- Demonstrated ability to adapt and drive change
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
Key Skills & Abilities:
-
Proven experience managing and/or delivering similar services with increasing degree of responsibility and proven track record with the ability to execute according to plan
-
Experience should include high impact service delivery in a rapid paced, time sensitive, high-quality environment
-
Experience developing business relationships as well as managing and maintaining customer relationships
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.