Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
- 7+ years of datacenter management and/or technical program manager experience required
- 2+ years experience in working with Cloud Service Providers (AWS, Azure, and others.)
- Experience required in enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design
- Intermediate understanding of AC/DC power calculations
- Exceptional attention to detail
- Demonstrated ability to resolve complex problems
- Willingness to travel for first article inspections, trade shows, etc
- Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience
- Experience using the ServiceNow platform preferred
What the job involves
- As a Hardware Sustaining Engineering Manager, you will be a member of the team that is responsible for global hardware design, standards, and architecture
- Additional responsibilities include the leadership and development of Hardware Standards Engineers
- Manage the sustainability of server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide
- Manage the process for maintaining server, storage, cloud service provider, and rack SKU documentation
- Manage the process of designing server, storage, cloud service provider, and rack SKU documentation
- Document change management
- Develop new designs and changes to non-capacity components, including but not limited to cabinets, PDUs, network cables, power cables, and other device management hardware
- Maintain relationships with reseller/integrators and suppliers of non-capacity components
- Ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions
- Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure
- Design, build, and maintain operational configurations to ensure consistent deployments over time
- Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues
- Manage daily work assignments for individual engineers
- Lead a team of engineers with troubleshooting and problem remediation
- Provide career development leadership to a team of engineers
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
- 7+ years of datacenter management and/or technical program manager experience required
- 2+ years experience in working with Cloud Service Providers (AWS, Azure, and others.)
- Experience required in enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design
- Intermediate understanding of AC/DC power calculations
- Exceptional attention to detail
- Demonstrated ability to resolve complex problems
- Willingness to travel for first article inspections, trade shows, etc
- Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience
- Experience using the ServiceNow platform preferred
What the job involves
- As a Hardware Sustaining Engineering Manager, you will be a member of the team that is responsible for global hardware design, standards, and architecture
- Additional responsibilities include the leadership and development of Hardware Standards Engineers
- Manage the sustainability of server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide
- Manage the process for maintaining server, storage, cloud service provider, and rack SKU documentation
- Manage the process of designing server, storage, cloud service provider, and rack SKU documentation
- Document change management
- Develop new designs and changes to non-capacity components, including but not limited to cabinets, PDUs, network cables, power cables, and other device management hardware
- Maintain relationships with reseller/integrators and suppliers of non-capacity components
- Ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions
- Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure
- Design, build, and maintain operational configurations to ensure consistent deployments over time
- Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues
- Manage daily work assignments for individual engineers
- Lead a team of engineers with troubleshooting and problem remediation
- Provide career development leadership to a team of engineers
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.