Mail Room Coordinator
Top Benefits
About the role
Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian
The role: *Please note - this is a 9-month contract Opportunity*
The Mail Room Coordinator brings a strong commitment to exceptional customer service and meticulous attention to detail, ensuring consistently accurate and high-quality work. This role demands proven experience in a dynamic, fast-paced environment, along with a reputation for reliability and punctuality. You are a highly organized individual who takes pride in maintaining smooth operations and continuously strives for operational excellence and efficiency.
The core responsibility of this role is to manage the efficient and accurate processing of all incoming and outgoing mail and courier deliveries. This includes ensuring timely distribution to internal departments and verifying that each item reaches the correct recipient in accordance with established service level agreements (SLAs). Additionally, the role involves maintaining office printers by restocking supplies, performing routine cleaning, and conducting minor repairs as needed.
Key Responsibilities
- Welcome all staff to the Mail/Print Room with a smile in a timely and professional manner. Communicate with energy and personal confidence while presenting a polite, thoughtful, and friendly attitude
- Process tickets for all Mail/Print room requests and other Facility or Printer related requests in Service Now. Complete tickets ensuring maximization of productivity through effective use of standard operating procedures and defined SLAs
- Set up and operate mail equipment and courier software programs
- Following “chain of command” and secure mail handling SOPs:
- Open, log, sort and distribute incoming mail, courier bags and packages
- Prepare and log outbound mail, corporate courier, and individual couriers (Canada Post, Purolator, UPS, FedEx, mass mailing)
- Sort by priority ensuring high-value corporate assets are expedited for distribution
- Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people
- Shipping / receiving dock – attend to calls to transport, open and receive and stock bulk shipments.
- Order corporate office supplies and stock all print areas with paper and office supplies
- Stock all CO printers with paper and supplies at a frequency which ensures they do not run out and stop print production throughout the day.
- Complete minor maintenance of CO printers by solving paper jams, placing service calls and routine cleaning
- Perform basic digital print production, copying and scanning jobs
- Maintain records for management reports and prepare monthly statistical reports.
- Maintain a clean and organized mail room and mail supply room
- Assist Print Specialist with the heavy copying and book binding
- Investigate, report, and resolve on lost or returned mail/courier shipments. Place emergency shipments as required.
- Hours of Work are 8:00 a.m. – 4:30 p.m. Monday to Friday
- Provide back-up support for Print Specialist, Concierge, Facilities Office Ambassador
- Support the Facilities Team to ensure precise and timely processing of invoices through the designated financial system.
- Perform other duties and special projects including but not limited to meeting and conference room set ups, building occupant moves, minor building repairs/clean up and furniture assembly, etc.
Knowledge, Experience and Skills
Knowledge
- College or University graduate of office / administration management studies preferred
- Safe operation of mail, postage metering and print room equipment
- Secure Safe Mail Room handling
- Basic accounting
- Two or more years of demonstrated exceptional customer service experience
- Minimum of 2 years of relevant mail room experience and training
- Service Desk and ticketing system experience is an asset
- Basic accounting knowledge is an asset
- Superior service orientation and customer focus
- Ability to communicate effectively and respond professionally to questions and requests from customers
- Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, email, and Ticketing system.
- Demonstrates attention to detail and completeness
- Thrives in a fast-paced environment and when priorities compete, effectively prioritizes then moves will agility from one task to another
- Ability to communicate effectively and respond to questions and requests from customers and others.
- Strong general office operational knowledge and specific understanding of the organizational unit, its functions, products, and customer groups
- Punctual and reliable with ability to meet tight deadlines and schedules
- Integrity – ability to safeguard all confidential information.
- Ability to represent the Meridian and Facilities by always projecting a positive and professional image
- Proficiency in business software (mail / courier / print) and MS Office suite (Outlook, Word, Excel), is required
- Proficiency in Service Now is an asset
- Have valid driver’s license
- Ability to lift over 25 lbs.
- Position requires moving large and heavy objects, standing, lifting and repetitive movement.
Salary Range: CAD $45,000– $48,000 annually
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location: St. Catharines Corporate office. This is an on-site work opportunity.
What's in it for you?
-
We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
-
We provide you with the tools and technology needed to delight your candidates and clients!
-
You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
-
Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
-
This is not your typical "corporate" job. We work hard and we have fun!
Who we are:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here: About Meridian
Experience the Difference!
Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
Follow us on Twitter at
@MeridianCareers
Connect with us on LinkedIn
About Meridian Credit Union
The Meridian Experience!
A different employment experience Are you looking for an employer who shares your passion and enthusiasm? Do you want a job where you know you’re making a difference, every day you come to work? Do you want a challenging career with an organization that gives back to the community and whose employees embrace corporate social responsibility?
Consider Meridian as a way you can grow your career with us. Where you’ll be involved in local decision making, work hands-on in finding solutions for our Members, where everyone works together to achieve our personal and financial goals.
We’ll provide an inspirational environment that’s open and collaborative that empowers you to reach your professional goals and excel in the work of fulfilling our vision.
You’ll have an opportunity to develop strong, enduring and independent working relationships where long-term partnerships with our Members is a reality. We are committed to creating a highly engaged workforce; we believe it’s critical to our success.
As a company that puts people first. Meridian has always paid close attention to the rising cost of living and factored this into employee wages, which is why we are incredibly proud to be Ontario’s largest certified living wage employer. We pay all our employees, regardless of role, a living wage as calculated by the Ontario Living Wage Network. We believe that fair compensation for our employees translates to improved financial and overall well-being.
Mail Room Coordinator
Top Benefits
About the role
Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian
The role: *Please note - this is a 9-month contract Opportunity*
The Mail Room Coordinator brings a strong commitment to exceptional customer service and meticulous attention to detail, ensuring consistently accurate and high-quality work. This role demands proven experience in a dynamic, fast-paced environment, along with a reputation for reliability and punctuality. You are a highly organized individual who takes pride in maintaining smooth operations and continuously strives for operational excellence and efficiency.
The core responsibility of this role is to manage the efficient and accurate processing of all incoming and outgoing mail and courier deliveries. This includes ensuring timely distribution to internal departments and verifying that each item reaches the correct recipient in accordance with established service level agreements (SLAs). Additionally, the role involves maintaining office printers by restocking supplies, performing routine cleaning, and conducting minor repairs as needed.
Key Responsibilities
- Welcome all staff to the Mail/Print Room with a smile in a timely and professional manner. Communicate with energy and personal confidence while presenting a polite, thoughtful, and friendly attitude
- Process tickets for all Mail/Print room requests and other Facility or Printer related requests in Service Now. Complete tickets ensuring maximization of productivity through effective use of standard operating procedures and defined SLAs
- Set up and operate mail equipment and courier software programs
- Following “chain of command” and secure mail handling SOPs:
- Open, log, sort and distribute incoming mail, courier bags and packages
- Prepare and log outbound mail, corporate courier, and individual couriers (Canada Post, Purolator, UPS, FedEx, mass mailing)
- Sort by priority ensuring high-value corporate assets are expedited for distribution
- Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people
- Shipping / receiving dock – attend to calls to transport, open and receive and stock bulk shipments.
- Order corporate office supplies and stock all print areas with paper and office supplies
- Stock all CO printers with paper and supplies at a frequency which ensures they do not run out and stop print production throughout the day.
- Complete minor maintenance of CO printers by solving paper jams, placing service calls and routine cleaning
- Perform basic digital print production, copying and scanning jobs
- Maintain records for management reports and prepare monthly statistical reports.
- Maintain a clean and organized mail room and mail supply room
- Assist Print Specialist with the heavy copying and book binding
- Investigate, report, and resolve on lost or returned mail/courier shipments. Place emergency shipments as required.
- Hours of Work are 8:00 a.m. – 4:30 p.m. Monday to Friday
- Provide back-up support for Print Specialist, Concierge, Facilities Office Ambassador
- Support the Facilities Team to ensure precise and timely processing of invoices through the designated financial system.
- Perform other duties and special projects including but not limited to meeting and conference room set ups, building occupant moves, minor building repairs/clean up and furniture assembly, etc.
Knowledge, Experience and Skills
Knowledge
- College or University graduate of office / administration management studies preferred
- Safe operation of mail, postage metering and print room equipment
- Secure Safe Mail Room handling
- Basic accounting
- Two or more years of demonstrated exceptional customer service experience
- Minimum of 2 years of relevant mail room experience and training
- Service Desk and ticketing system experience is an asset
- Basic accounting knowledge is an asset
- Superior service orientation and customer focus
- Ability to communicate effectively and respond professionally to questions and requests from customers
- Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, email, and Ticketing system.
- Demonstrates attention to detail and completeness
- Thrives in a fast-paced environment and when priorities compete, effectively prioritizes then moves will agility from one task to another
- Ability to communicate effectively and respond to questions and requests from customers and others.
- Strong general office operational knowledge and specific understanding of the organizational unit, its functions, products, and customer groups
- Punctual and reliable with ability to meet tight deadlines and schedules
- Integrity – ability to safeguard all confidential information.
- Ability to represent the Meridian and Facilities by always projecting a positive and professional image
- Proficiency in business software (mail / courier / print) and MS Office suite (Outlook, Word, Excel), is required
- Proficiency in Service Now is an asset
- Have valid driver’s license
- Ability to lift over 25 lbs.
- Position requires moving large and heavy objects, standing, lifting and repetitive movement.
Salary Range: CAD $45,000– $48,000 annually
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location: St. Catharines Corporate office. This is an on-site work opportunity.
What's in it for you?
-
We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
-
We provide you with the tools and technology needed to delight your candidates and clients!
-
You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
-
Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
-
This is not your typical "corporate" job. We work hard and we have fun!
Who we are:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here: About Meridian
Experience the Difference!
Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
Follow us on Twitter at
@MeridianCareers
Connect with us on LinkedIn
About Meridian Credit Union
The Meridian Experience!
A different employment experience Are you looking for an employer who shares your passion and enthusiasm? Do you want a job where you know you’re making a difference, every day you come to work? Do you want a challenging career with an organization that gives back to the community and whose employees embrace corporate social responsibility?
Consider Meridian as a way you can grow your career with us. Where you’ll be involved in local decision making, work hands-on in finding solutions for our Members, where everyone works together to achieve our personal and financial goals.
We’ll provide an inspirational environment that’s open and collaborative that empowers you to reach your professional goals and excel in the work of fulfilling our vision.
You’ll have an opportunity to develop strong, enduring and independent working relationships where long-term partnerships with our Members is a reality. We are committed to creating a highly engaged workforce; we believe it’s critical to our success.
As a company that puts people first. Meridian has always paid close attention to the rising cost of living and factored this into employee wages, which is why we are incredibly proud to be Ontario’s largest certified living wage employer. We pay all our employees, regardless of role, a living wage as calculated by the Ontario Living Wage Network. We believe that fair compensation for our employees translates to improved financial and overall well-being.