Customer Services Representative / Driver
About the role
At Gateway, we honour the lives of pets by delivering compassionate, reliable, and respectful aftercare services—helping to create better goodbyes. If you’re someone who finds purpose in serving others, takes pride in being dependable, and can offer empathy during sensitive moments, we invite you to join our dedicated team.
We are currently hiring an Operations Customer Service Representative who will serve as both a trusted driver and a valued liaison to our veterinary partners. You will be the face of Gateway in the community transporting pets with dignity and providing professional, compassionate service to veterinary clinics and pet families.
What You’ll Do:
- Operate a company vehicle on a daily route, collecting deceased pets from veterinary clinics or homes
- Handle each pet with the utmost care, ensuring respectful packaging and transport to our Care Center
- Communicate regularly with veterinary clinic staff, supporting service needs and escalating issues when needed
- Build trusted relationships with our partners by representing Gateway with professionalism and empathy
- Maintain detailed records of service activity, vehicle maintenance, and client interactions
- Work independently while also supporting your teammates in operations when needed
- Follow established safety procedures and uphold high service standards
- Other duties as assigned
What You Bring:
- High school diploma or equivalent
- At least 1 year of experience in a customer-focused / driving-related role
- Valid driver's license and clean driving record
- Compassionate, empathetic, and respectful approach to sensitive situations
- Excellent time management and problem-solving skills
- Strong verbal communication and the ability to build rapport
- Ability to work independently and as part of a supportive team
- Comfortable lifting and moving 100+ lbs and handling deceased pets with care
- Committed to working safely and following protocols
Working Conditions:
- Extended periods of driving and physical movement
- Regular bending, kneeling, and lifting
- Exposure to heat, noise, and emotionally sensitive environments
- Frequent handling of deceased pets with dignity and respect
Diversity, Equity & Inclusion
At Gateway, we value diverse backgrounds, perspectives, and experiences. We are committed to providing accessible employment practices and fostering an inclusive culture. If you require accommodation during any stage of the recruitment process, please contact hr@gatewayservicesinc.com.
Apply today and help us bring comfort and care to pet families when they need it most.
About Gateway Services Inc.
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Built on the foundation of Gateway Pet Memorial Services, Canada’s first accredited pet aftercare provider, Gateway Services Inc. continues to carry the legacy of ethical pet cremation across North America.
As a team of talented people with a shared vision for upholding the highest pet aftercare standards in the industry, we believe that the same principles that guided the path of Gateway Pet Memorial – respect, honesty, trust, and integrity – hold true for today.
From our leading-edge technology and extensive line of products to our streamlined processes and modern facilities, we have established the benchmark for the highest level of pet aftercare across our group of companies.
With a solid reputation for helping veterinary partners give their clients the best pet aftercare services possible, we are always mindful of our special responsibility to provide a dignified and respectful memorial choice for every pet.
OUR VISION As the cornerstone for pet aftercare, we will continue to build our family of companies and create meaningful partnerships in order to offer the best pet aftercare services across North America.
OUR VALUES • People First • Exceed Expectations • (HIT) Honesty, Integrity, Trust • Be Passionate and Caring • Continuously Improve
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Customer Services Representative / Driver
About the role
At Gateway, we honour the lives of pets by delivering compassionate, reliable, and respectful aftercare services—helping to create better goodbyes. If you’re someone who finds purpose in serving others, takes pride in being dependable, and can offer empathy during sensitive moments, we invite you to join our dedicated team.
We are currently hiring an Operations Customer Service Representative who will serve as both a trusted driver and a valued liaison to our veterinary partners. You will be the face of Gateway in the community transporting pets with dignity and providing professional, compassionate service to veterinary clinics and pet families.
What You’ll Do:
- Operate a company vehicle on a daily route, collecting deceased pets from veterinary clinics or homes
- Handle each pet with the utmost care, ensuring respectful packaging and transport to our Care Center
- Communicate regularly with veterinary clinic staff, supporting service needs and escalating issues when needed
- Build trusted relationships with our partners by representing Gateway with professionalism and empathy
- Maintain detailed records of service activity, vehicle maintenance, and client interactions
- Work independently while also supporting your teammates in operations when needed
- Follow established safety procedures and uphold high service standards
- Other duties as assigned
What You Bring:
- High school diploma or equivalent
- At least 1 year of experience in a customer-focused / driving-related role
- Valid driver's license and clean driving record
- Compassionate, empathetic, and respectful approach to sensitive situations
- Excellent time management and problem-solving skills
- Strong verbal communication and the ability to build rapport
- Ability to work independently and as part of a supportive team
- Comfortable lifting and moving 100+ lbs and handling deceased pets with care
- Committed to working safely and following protocols
Working Conditions:
- Extended periods of driving and physical movement
- Regular bending, kneeling, and lifting
- Exposure to heat, noise, and emotionally sensitive environments
- Frequent handling of deceased pets with dignity and respect
Diversity, Equity & Inclusion
At Gateway, we value diverse backgrounds, perspectives, and experiences. We are committed to providing accessible employment practices and fostering an inclusive culture. If you require accommodation during any stage of the recruitment process, please contact hr@gatewayservicesinc.com.
Apply today and help us bring comfort and care to pet families when they need it most.
About Gateway Services Inc.
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Built on the foundation of Gateway Pet Memorial Services, Canada’s first accredited pet aftercare provider, Gateway Services Inc. continues to carry the legacy of ethical pet cremation across North America.
As a team of talented people with a shared vision for upholding the highest pet aftercare standards in the industry, we believe that the same principles that guided the path of Gateway Pet Memorial – respect, honesty, trust, and integrity – hold true for today.
From our leading-edge technology and extensive line of products to our streamlined processes and modern facilities, we have established the benchmark for the highest level of pet aftercare across our group of companies.
With a solid reputation for helping veterinary partners give their clients the best pet aftercare services possible, we are always mindful of our special responsibility to provide a dignified and respectful memorial choice for every pet.
OUR VISION As the cornerstone for pet aftercare, we will continue to build our family of companies and create meaningful partnerships in order to offer the best pet aftercare services across North America.
OUR VALUES • People First • Exceed Expectations • (HIT) Honesty, Integrity, Trust • Be Passionate and Caring • Continuously Improve
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.