About the role
Job Title: Call Centre Operator (Contract until September 31/2025)
Location: Onsite
Reports To: Manager of Customer Support and Operations
At Stride , we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.
About The Role The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
Key Responsibilities
- Positive attitude
- A comfort in selling and suggesting alternative product solutions
- Meet and exceed sales targets
- The ability to quickly establish trust and a personal connection
- Quickly identify issues and propose practical solutions
- Answer phones and respond to customer inquiries.
- Complete data entry and verify customer lottery ticket order information.
- Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
- Complete support tickets for customer service inquiries.
- Courtesy Outbound reminder calls.
- Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
- Other duties as assigned.
Qualifications
- Previous sales experience in a Call Centre, Retail or Restaurant environment
- Flexibility, adaptability and reliability
- Strong problem-solving skills
- Ability to type quickly and efficiently
About STRIDE Management Corp
During the past 25 years STRIDE has provided lottery management expertise and specialized services to over 300 projects – with revenue goals of $300,000 to over $21 Million and ticket offerings of 5,000 to over 1 Million.
We are proud of our long time partnerships, with many notable charitable organizations. Together we are making a difference in our communities! To-date our lottery campaign proceeds have generated net contributions of hundreds of Millions – and we did it one ticket at a time! Those funds have directly reached our communities to improve health services, advance technology & research, purchase medical equipment, and enhance the lives of our friends, families, seniors, and those less fortunate.
Whether you are considering launching a new fundraising initiative or enhancing your existing campaign, STRIDE will deliver solutions to ensure you accomplish the goals for your charitable organization. STRIDE is highly regarded by clients and Provincial Gaming Agencies for our diligent project management. As a result of our valued supplier relationships, volume purchasing capabilities, well-trained personnel, and efficient operational processes, every dollar received through lottery ticket purchases is managed effectively to ensure the net donation to the charity is maximized.
With adherence to all Provincial Gaming regulations, STRIDE provides complete Lottery Management services which facilitate every aspect necessary to deliver a comprehensive and successful campaign.
About the role
Job Title: Call Centre Operator (Contract until September 31/2025)
Location: Onsite
Reports To: Manager of Customer Support and Operations
At Stride , we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.
About The Role The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
Key Responsibilities
- Positive attitude
- A comfort in selling and suggesting alternative product solutions
- Meet and exceed sales targets
- The ability to quickly establish trust and a personal connection
- Quickly identify issues and propose practical solutions
- Answer phones and respond to customer inquiries.
- Complete data entry and verify customer lottery ticket order information.
- Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
- Complete support tickets for customer service inquiries.
- Courtesy Outbound reminder calls.
- Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
- Other duties as assigned.
Qualifications
- Previous sales experience in a Call Centre, Retail or Restaurant environment
- Flexibility, adaptability and reliability
- Strong problem-solving skills
- Ability to type quickly and efficiently
About STRIDE Management Corp
During the past 25 years STRIDE has provided lottery management expertise and specialized services to over 300 projects – with revenue goals of $300,000 to over $21 Million and ticket offerings of 5,000 to over 1 Million.
We are proud of our long time partnerships, with many notable charitable organizations. Together we are making a difference in our communities! To-date our lottery campaign proceeds have generated net contributions of hundreds of Millions – and we did it one ticket at a time! Those funds have directly reached our communities to improve health services, advance technology & research, purchase medical equipment, and enhance the lives of our friends, families, seniors, and those less fortunate.
Whether you are considering launching a new fundraising initiative or enhancing your existing campaign, STRIDE will deliver solutions to ensure you accomplish the goals for your charitable organization. STRIDE is highly regarded by clients and Provincial Gaming Agencies for our diligent project management. As a result of our valued supplier relationships, volume purchasing capabilities, well-trained personnel, and efficient operational processes, every dollar received through lottery ticket purchases is managed effectively to ensure the net donation to the charity is maximized.
With adherence to all Provincial Gaming regulations, STRIDE provides complete Lottery Management services which facilitate every aspect necessary to deliver a comprehensive and successful campaign.