Customer Success Specialist
Top Benefits
About the role
Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the stars and achieve your ultimate career goals! The job location will be 405 Laird Road, Guelph, ON.
Summary:
As a Customer Success Specialist, you will be responsible for ensuring the successful onboarding of new clients, managing pilot programs, and conducting quarterly business reviews with existing customers. Your role will be pivotal in building strong, lasting relationships with our clients and ensuring their ongoing success with our products/services.
Key Responsibilities:
Customer Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition, understanding of our products/services, and helping them achieve their goals.
Pilot Programs: Manage pilot programs for new clients, ensuring their needs are met, and gathering feedback to refine our offerings before full implementation.
**Quarterly Business Reviews (QBRs):**Conduct regular QBRs with existing clients to assess their progress, review goals, and identify opportunities for improvement. Provide strategic insights and recommendations.
Management: Build and maintain strong relationships with clients, serving as the main point of contact and understanding their needs to provide tailored solutions.
Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive customer experience and to identify opportunities for upselling and cross-selling.
Product Knowledge: Develop a deep understanding of our products/services to effectively educate clients, address queries, and promote best practices.
Training and Support: Provide training sessions, webinars, and documentation to empower clients to effectively use our products/services and maximize their benefits.
Required Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent experience.
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong command of the English language
- Strong problem-solving abilities and a proactive mindset.
- Ability to understand customer needs and tailor solutions accordingly.
- Familiarity with CRM software and customer support tools.
- Ability to work collaboratively in a team environment.
- Results-oriented with a focus on customer satisfaction and retention.
Connected Vehicles is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. At Connected Vehicles, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Connected Vehicles is proud to be an equal opportunity workplace.
We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.
Job Type: Fixed term contract
Contract length: 3 months
Pay: $22.00-$24.00 per hour
Expected hours: 40.0 per week
Additional pay:
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Are you legally entitled to work in Canada?
Experience:
- Hospitality: 2 years (preferred)
- Customer Success Specialist: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Altruck International
Altruck Story
Altruck – it’s a family thing.
Altruck was built on the idea that there had to be a better way to serve our customers. Jack Kirby dreamed of being a special service provider for his customers and assisting them, one customer at a time.
After working with International Harvester for 21 years Jack purchased the dealership in Kitchener in 1977 and became part of the growing International Dealer group. Since then, we have been trying to make the buying process as easy and simple as possible. Today, we are focused on serving you the same way – one business partner (customer) at a time.
Our business is built on a strong foundation: INTEGRITY.
Integrity in the way we treat you and each other. And integrity in the way we buy and sell trucks, parts and services.
Whether we are buying your equipment or selling one of our trucks, we do not pressure you.
You are more than a “customer” to us– You are a PARTNER and we are committed to your success! Why? Because we know that your success is what makes us successful.
We offer great products at reasonable prices. At Altruck, we are always looking for new ways to help you improve your ROI and uptime and to enhance your competitive advantage.
OUR MISSION IS SIMPLE
Today, you really need to differentiate yourself from the competition. The right business partner can improve your customer service and enhance relationships with your customers.
Having the right business partner can mean the difference between winning the business versus missing the deal. So why should you partner with Altruck?
Like you, we value simplicity, honesty and quality in our business transactions. So, we decided to offer the same quality and service to you. We are focused on new ways of serving you and managing your expectations of simple and hassle-free buying and selling experience when it comes to your transport solutions.
Great reasons to partner with Altruck
We sell the new International Trucks.
International Trucks is focused Uptime. But we know that Uptime is more than building trucks designed to stay on the road longer. It’s the renewed commitment to the industry. It’s promise to deliver innovation, tools and services to keep you moving forward. It’s performing well beyond expectations at every turn, and having the drive to be better every day. Uptime is taking pride in engineering a line of durable workhorses that keep your jobsites running on schedule. International Trucks is committed to building the highest quality trucks in the business. So, yes the new International Trucks are good. In fact they are better than good. They are great.
We are here when you need us
We understand that your business may not revolve around your trucks, but we know that it does rely on trucks for on-time delivery of products. This means maximum uptime for your fleet in most cost-effective way. We will take care of your trucks so you can focus on what you do best… taking care of your business!
We are always pushing the boundaries
We will always look beyond today to explore new ways, including cutting edge technology, such as Connected Vehicles solutions to help you improve your bottom line and uptime.
Reasonable prices
Get a fair price up front without spending hours negotiating for it.
Flexible financing, leasing and rental options to give you the competitive edge
Altruck is committed to your business success and growth. Let Altruck focus on your trucks, so you can focus on what matters: your business. We work with you to create a custom purchase agreement that works for you and your business. As a chartered member of Idealease we offer a complete range of rental, leasing and maintenance solutions. We even offer rental and dedicated contract maintenance packages for added security – You can choose one that meets your driving needs, and include the cost in your financing!
Customer Success Specialist
Top Benefits
About the role
Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the stars and achieve your ultimate career goals! The job location will be 405 Laird Road, Guelph, ON.
Summary:
As a Customer Success Specialist, you will be responsible for ensuring the successful onboarding of new clients, managing pilot programs, and conducting quarterly business reviews with existing customers. Your role will be pivotal in building strong, lasting relationships with our clients and ensuring their ongoing success with our products/services.
Key Responsibilities:
Customer Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition, understanding of our products/services, and helping them achieve their goals.
Pilot Programs: Manage pilot programs for new clients, ensuring their needs are met, and gathering feedback to refine our offerings before full implementation.
**Quarterly Business Reviews (QBRs):**Conduct regular QBRs with existing clients to assess their progress, review goals, and identify opportunities for improvement. Provide strategic insights and recommendations.
Management: Build and maintain strong relationships with clients, serving as the main point of contact and understanding their needs to provide tailored solutions.
Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive customer experience and to identify opportunities for upselling and cross-selling.
Product Knowledge: Develop a deep understanding of our products/services to effectively educate clients, address queries, and promote best practices.
Training and Support: Provide training sessions, webinars, and documentation to empower clients to effectively use our products/services and maximize their benefits.
Required Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent experience.
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong command of the English language
- Strong problem-solving abilities and a proactive mindset.
- Ability to understand customer needs and tailor solutions accordingly.
- Familiarity with CRM software and customer support tools.
- Ability to work collaboratively in a team environment.
- Results-oriented with a focus on customer satisfaction and retention.
Connected Vehicles is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. At Connected Vehicles, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Connected Vehicles is proud to be an equal opportunity workplace.
We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.
Job Type: Fixed term contract
Contract length: 3 months
Pay: $22.00-$24.00 per hour
Expected hours: 40.0 per week
Additional pay:
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Are you legally entitled to work in Canada?
Experience:
- Hospitality: 2 years (preferred)
- Customer Success Specialist: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Altruck International
Altruck Story
Altruck – it’s a family thing.
Altruck was built on the idea that there had to be a better way to serve our customers. Jack Kirby dreamed of being a special service provider for his customers and assisting them, one customer at a time.
After working with International Harvester for 21 years Jack purchased the dealership in Kitchener in 1977 and became part of the growing International Dealer group. Since then, we have been trying to make the buying process as easy and simple as possible. Today, we are focused on serving you the same way – one business partner (customer) at a time.
Our business is built on a strong foundation: INTEGRITY.
Integrity in the way we treat you and each other. And integrity in the way we buy and sell trucks, parts and services.
Whether we are buying your equipment or selling one of our trucks, we do not pressure you.
You are more than a “customer” to us– You are a PARTNER and we are committed to your success! Why? Because we know that your success is what makes us successful.
We offer great products at reasonable prices. At Altruck, we are always looking for new ways to help you improve your ROI and uptime and to enhance your competitive advantage.
OUR MISSION IS SIMPLE
Today, you really need to differentiate yourself from the competition. The right business partner can improve your customer service and enhance relationships with your customers.
Having the right business partner can mean the difference between winning the business versus missing the deal. So why should you partner with Altruck?
Like you, we value simplicity, honesty and quality in our business transactions. So, we decided to offer the same quality and service to you. We are focused on new ways of serving you and managing your expectations of simple and hassle-free buying and selling experience when it comes to your transport solutions.
Great reasons to partner with Altruck
We sell the new International Trucks.
International Trucks is focused Uptime. But we know that Uptime is more than building trucks designed to stay on the road longer. It’s the renewed commitment to the industry. It’s promise to deliver innovation, tools and services to keep you moving forward. It’s performing well beyond expectations at every turn, and having the drive to be better every day. Uptime is taking pride in engineering a line of durable workhorses that keep your jobsites running on schedule. International Trucks is committed to building the highest quality trucks in the business. So, yes the new International Trucks are good. In fact they are better than good. They are great.
We are here when you need us
We understand that your business may not revolve around your trucks, but we know that it does rely on trucks for on-time delivery of products. This means maximum uptime for your fleet in most cost-effective way. We will take care of your trucks so you can focus on what you do best… taking care of your business!
We are always pushing the boundaries
We will always look beyond today to explore new ways, including cutting edge technology, such as Connected Vehicles solutions to help you improve your bottom line and uptime.
Reasonable prices
Get a fair price up front without spending hours negotiating for it.
Flexible financing, leasing and rental options to give you the competitive edge
Altruck is committed to your business success and growth. Let Altruck focus on your trucks, so you can focus on what matters: your business. We work with you to create a custom purchase agreement that works for you and your business. As a chartered member of Idealease we offer a complete range of rental, leasing and maintenance solutions. We even offer rental and dedicated contract maintenance packages for added security – You can choose one that meets your driving needs, and include the cost in your financing!