The position will report to the Lead Operations Clerk and will be responsible to maintain documentation, records and coordinate receipts and shipments in accordance with established ABCRC procedures using computerized and manual systems.

KEY FUNCTIONS & ACCOUNTABILITIES

• Develop full understanding of the MS Dynamics NAV 2.0.
• Prepare order documentation, resolve receiving discrepancies and reconcile all receipts
• Create shipping notices and other receiving documents in accordance with established procedures
• Troubleshoot receipts issues
• Display professionalism when dealing with depots and drivers
• Identify and prioritize issues that require escalation to the Plant Manager
• Identify and record any issues relating to product, processes and/or quality
• Identify issues that can affect customer service and assist in finding resolution
• Enter data into excel spreadsheets and ABCRC systems with completeness and accuracy
• Taking messages, exchanging, and obtaining information, basic and non-controversial, sensitive, of an Operational nature
• Shipping and Receiving – Clerk Window/Front counter
• Create and manage shipping documents, receive, and dispatch carriers.
• Communication with Operations Supervisors, greet, direct and/or receive outside customers/suppliers/materials. Verify schedule of inbound loads. Respond to and re-direct phone calls, as necessary. Direct visitors/contractors as required
• R-Bill reconciliation and payment
• Check offload (product received) accuracy against R-Bill document, thoroughly investigate, correct errors, when necessary, make corresponding financial adjustments, authorize payment, advise depots of discrepancies utilizing the BCMB Quality Monitoring System (QMS). Key objective to meet or exceed payment (within 9 days of receipt) compliance within the terms dictated by the Service Agreement
• Transportation Schedule: Create daily schedule for receiving depot loads, revise accordingly throughout the day, allocate drivers, communicate to all parties, create shipping documents for outbound depot supplies. Schedules are to comply as outlined by the Service Agreement
• Quality Control: Review audit counts for accuracy and Service Agreement compliance. Investigate when required, publish results to depots, approve payment and communicate final adjustments
• Maintain clerical records, filing and general administration. Ensure all documents are completed correctly, signed by necessary parties, and filed according to various daily/weekly and monthly procedures. Fax documents as needed. Respond to inquires/contact depots via phone/email or QMS.
• Customer Service and communication; Respond to phone calls, emails, faxes and QMS tickets from all internal and external customers
• Maintain a safe and clean work environment

EDUCATION AND TRAINING

At a minimum, High school diploma or equivalent.

EXPERIENCE

Minimum of 1-3 years of customer service experience (i.e., order desk setting/warehouse office type environment)

KNOWLEDGE, SKILLS AND BEHAVIOURS

• Ability to work in a high paced/high pressure work environment. Must be able to meet required deadlines
• Proficient use and intermediate ability with Microsoft products
• Respectful workplace attitude and customer service focused
• Strong organization, analytical and communication skills
• Able to function effectively as a team player

· Timely and effective follow up required with internal and external customers/vendors. This may consist of emails, verbal face to face or over the phone communication.

· Thrives in a fast paced, performance excellence-based culture with strong work ethic and commitment

· Communicate with clients, coworkers, and management in a clear, concise, and timely manner.

· High commitment and positive attitude in the face of setbacks and obstacles

· Sound judgement, initiative, and ability to change prioritizing workloads on demand

· Strong analytical skills and excellent interpersonal skills

· Time management (monitoring performance against deadlines and milestones)

· The capacity to build strong positive working relationships

· Able to function effectively as a team player

Must be able to work Evening and weekends.

WORKING CONDITIONS

Physical demands: Regular hours at a desk, using office equipment and attending meetings. Occasional lifting of supplies and materials.

Environmental Conditions: Manage multiple priorities and tasks and may experience interruptions. The position requires excellent organizational and time management skills, and precise attention to details.

Mental Demands: Must gain a good understanding of Operations requirements with an appreciation of diverse stakeholder interests.

Travel Demands: There is generally not a requirement for travel. This could be on an as required and approved basis by the Plant Manager.

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• St. Albert, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Work Location: In person