Job Description PROPERTY MANAGER Location: Ottawa, Ontario Build your future at Minto! At Minto, our mission to build thriving communities starts with our first community - our employees. We are proud to have been named one of Canada’s Best Managed Companies, a testament to our 70-year legacy and dedication to providing an exceptional employee experience.

We are proud to have been winner of the 2024 Federation of Rental-housing Providers of Ontario (FRPO) MAC award for Outstanding Company Culture. This honor reflects our commitment to fostering a workplace where employee well-being and community spirit are at the heart of everything we do.

Great employees like you are essential to our continued success. We invite you to join us as we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.

Your Offer Will Include

• Competitive salary
• Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
• Tuition reimbursement plans and professional development courses
• Employee recognition platform – Be rewarded by your colleagues for your contributions!
• Flexible summer hours
• Many exciting career opportunities

Your role on our team: The Property Manager is responsible for contributing to best-in-class customer experience by managing the maintenance team and our external contractors, in the performance of their duties in the most cost-effective manner. The Property Manager also oversees the team responsible for delivery of a best-in-class customer experience as it relates to administering the tenancy relationship.

In This Role, You Will

• Builds an effective team based on Minto core values of Courage, Partnership, Innovation and Accomplishment
• Ensures that service technicians and superintendents are adequately trained, equipped, and motivated;
• Fosters a culture of cooperation and collaboration both within the maintenance team and also with the rest of the property team;
• Measures quality of work against established standards;
• Identifies opportunities for improvements in efficiency, cost effectiveness and customer experience;
• Interprets and analyzes key indicator reports on mechanical equipment, maintenance trends and communicates key opportunities and recommendations to improve building systems;
• Manages the performance of contractors in accordance with the Minto Contractor Code of Conduct, makes recommendations regarding the addition and deletion of approved contractors;
• Implements and adheres to maintenance programs as established by Facilities Management;
• Develops the budget, monitors and controls maintenance expense line items;
• Uses our ERP tool, Yardi, to perform their duties;
• Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution;
• Actively participates in industry related associations to network, share the experiences and acquire knowledge of industry standards and best practices;
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks;
• Communicates objectives and goals to staff by outlining job expectations, planning, monitoring, and coaching;
• Participates in recruitment, training and development of staff;
• Responsible for detailed understanding of the standard lease agreement and the application thereof during the tenancy;
• Monitors and administers deviations / addendums to the lease agreement;
• Establishes and manages to targets for accounts receivable, monitors the delinquency report and takes action in accordance with the applicable legislation;
• Responds to escalated resident concerns and inquiries promptly and courteously;
• Processes and approves necessary incident reports, invoices, and administrative service requests
• Reviews and approves mass and individual resident communication;
• Collaborates with facilities, revenue management, leasing and central services teams to ensure the smooth delivery of an exceptional customer experience;
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
• All other duties within the scope, spirit and purpose of the job, as requested by management.

We Would Like You To Have Education: A college diploma (or university degree), preferably in business administration or equivalent experience in a service industry or a trade certificate or college diploma in a related field or equivalent experience is required.

Experience: A minimum of five (5) years of relevant work experience, with a minimum of two (2) years’ experience managing a team.

Specialized Skills, Knowledge And Abilities

• Knowledge of management practices and ability to manage and coordinate a work team
• Knowledge of contractual agreements
• Knowledge of rental legislation
• Ability to assess quality workmanship
• Microsoft Office Suite
• Familiarity with Yardi or an ERP system would be considered an asset
• Ability to multi-task
• Customer focused communication skills (listening, verbal and written)
• Problem solving skills
• Good judgment
• Interpersonal skills
• Shows initiative and demonstrates sense of ownership
• Interpersonal skills – ability to deal with sensitive customer and personnel issues resulting in a positive outcome

Our future is better together. Apply now and join us! Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.