Customer Service Representative
Top Benefits
About the role
Why choose Westlake Royal Building Solutions
- Benefits Day 1!
- Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
- Quarterly Bonus Programs
- Annual Incentive bonus
- Fitness Reimbursement Program: The Company will reimburse up to 50% to a max.
- Tuition Reimbursement Program
- Employee Assistance Program
- Vacation
- Scholarship Program
- Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
- Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
Summary The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.
Duties And Responsibilities May include, but are not limited to, the following:
- Complete all company safety training and commit to working safely in all manners of the position
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/respond to email requests
- Use the JDE system to process invoices and review/update receiving reports
- Prepare quotes and follow up accordingly
- Upsell existing accounts
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
Education, Experience And Qualifications
- High School Diploma
- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies an asset
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- "EXCEPTIONAL PHONE ETIQUETTE"
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
WORK ENVIRONMENT The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
About Westlake Royal Building Products
Westlake Royal Building Products USA Inc. is a leader throughout North America in the innovation, design, and production of a broad and diverse range of exterior and interior building products, including Siding and Accessories, Trim and Mouldings, Roofing, Stone, Windows and Outdoor Living. For more than 50 years, Westlake Royal Building Products has manufactured high quality, low maintenance products to meet the specifications and needs of building professionals, homeowners, architects, engineers and distributors, while providing stunning curb appeal with an unmatched array of colors, styles, and accessories.
Customer Service Representative
Top Benefits
About the role
Why choose Westlake Royal Building Solutions
- Benefits Day 1!
- Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
- Quarterly Bonus Programs
- Annual Incentive bonus
- Fitness Reimbursement Program: The Company will reimburse up to 50% to a max.
- Tuition Reimbursement Program
- Employee Assistance Program
- Vacation
- Scholarship Program
- Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
- Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
Summary The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.
Duties And Responsibilities May include, but are not limited to, the following:
- Complete all company safety training and commit to working safely in all manners of the position
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/respond to email requests
- Use the JDE system to process invoices and review/update receiving reports
- Prepare quotes and follow up accordingly
- Upsell existing accounts
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
Education, Experience And Qualifications
- High School Diploma
- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies an asset
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- "EXCEPTIONAL PHONE ETIQUETTE"
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
WORK ENVIRONMENT The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
About Westlake Royal Building Products
Westlake Royal Building Products USA Inc. is a leader throughout North America in the innovation, design, and production of a broad and diverse range of exterior and interior building products, including Siding and Accessories, Trim and Mouldings, Roofing, Stone, Windows and Outdoor Living. For more than 50 years, Westlake Royal Building Products has manufactured high quality, low maintenance products to meet the specifications and needs of building professionals, homeowners, architects, engineers and distributors, while providing stunning curb appeal with an unmatched array of colors, styles, and accessories.