Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

This role is critical to aligning business needs with system capabilities and ensuring successful ERP implementation.

Location: Ontario Medical Supply, GTA (hybrid)
Reports to: Senior Director, IT Delivery
No. of Positions: 1
ATR: 4846
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes

Job Responsibilities:

• Serve as the subject matter expert (SME) for ERP system, leading end-to-end business analysis for new implementation, enhancements, and upgrades.
• Collaborate with stakeholders from Finance, HR, Operation, and IT to elicit, analyze, and translate business requirements into functional and technical specifications.
• Evaluate existing systems and processes; recommend and implement improvements that drive automation, efficiency, comply with regulations, and alignment with quality and business strategy.
• Support project lifecycle activities including requirement gathering, gap analysis, process mapping, testing, documentation, change management, and training.
• Facilitate workshops, conduct fit-gap assessments, and coordinate with ERP consultants or third-party vendors when needed.
• Act as a liaison between business users and technical teams, ensuring solutions meet business needs and comply with governance standards.
• Develop and maintain documentation such as, Business requirements, technical specifications, use cases, process flows, test scripts, configuration guides, and end-user materials.
• Drive data integrity, security, and reporting across the ERP platform, leveraging BI tools where appropriate.
• Monitor system performance and coordinate issue resolution in collaboration with support teams.
• Lead implementation planning and execution sessions.

Qualifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.

• 8–10 years of experience as a Business Analyst, with at least 5 years focused on ERP systems.

• Hands-on experience with one or more ERP platforms: SAP, Oracle, Microsoft Dynamics 365, NetSuite, Epicor, Pronto or similar.

• Strong understanding of business processes in Finance, Procurement, Inventory Management, HR, Warehouse or Manufacturing.

• ERP implementation or upgrade experience (e.g., greenfield, global rollout, cloud migration).

• Knowledge of systems integration, APIs, Gateway, and data flows between ERP and other platforms (CRM, BI, HCM).

• Familiarity with project management or agile methodologies (Scrum, SAFe).

Preferred Qualifications:

• ERP certifications or training (e.g., SAP FI/CO, Oracle Cloud, Microsoft Dynamics certifications).

Skills:

• Exceptional communication, stakeholder management, and problem-solving skills.
• Skilled in documenting functional and technical requirements, process models, and data mapping.
• Strong analytical skills
• Effective communicator across technical and non-technical stakeholders.
• Ability to lead workshops, influence decisions, and manage competing priorities.
• Ability to plan implementation activities, lead and manage implementation team throughout deployments.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.