Service Advisor (Temporary - 18 Month Maternity Leave Coverage)
About the role
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Service Advisor for an 18-Month maternity leave coverage* to join our dynamic and growing team in the Calgary. The successful candidate will be based out of our Calgary Solutions Centre and will report to the Manager, Valve Service.
- There is a possibility that this position could be extended or turn into a permanent position.
Role and Responsibilities
The selected candidate will be tasked with supporting a variety of customers in our territory with day to day and shutdown work at the depot and mobile unit.
- Provide superior customer service to internal and external customers
- Provide quotes to customers for service requests
- Parts sourcing, procurement and expediting
- Facilitate movement of orders through the shop via SAP business
- Computerized data input on various operating systems
- Maintain delivery schedules
- Completion and release of customer invoices
- Participate in on call scheduling
- Extra work hours typically required during Spring & Fall outage seasons
Qualifications and Skills
- Proficient with Microsoft Office - emphasis on Word, Excel and PowerPoint
- Previous scheduling, inventory, and/or coordinator experience considered an asset
- Prior valve experience considered an asset
- Prior SAP experience considered an asset
- Ability to work proactively in a fast-paced team environment
- Strong communication and interpersonal skills
- Extensive and exceptional customer service practices
- Entrepreneurial work ethic
- Strong organization and verbal/written communication abilities
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
Close Date: Sunday June 29, 2025 (11:59 pm MST)
Requisition ID: 1540
About Spartan Controls
Spartan Controls is the leading provider of industrial automation, valves, measurement and process control technology and solutions in Western Canada. For over 60 years, Spartan has provided customers with high performance automation solutions, industry expertise, lifecycle support, and technical training – delivering value our customers want. Our automation solutions are used in all process industries including oil and gas, oil sands, mining, pulp and paper, power, pipeline, and municipal. With our expert resources living and working in 14 communities across Western Canada, we are dedicated to providing exceptional customer experiences where expertise and collaboration come together.
We are a Canadian, employee-owned company with project experience spanning multiple industries. Our single point of contact reduces cost, improves the customer experience and allows us to quickly apply solutions and services to meet our customer’s automation challenges head-on.
Our strategic partnership with Emerson and other leading solution providers empowers us to connect our customers with world-class technology, exceptional technical expertise, and comprehensive lifecycle services. As an Emerson Impact Partner, we serve as the local, dedicated point of contact for sales, service, and applied engineering for Emerson's automation solutions business.
What sets us apart is our unique employee ownership model, which fosters a culture of stability and continuity. This model enables us to retain our intellectual capital and uphold a highly skilled and competent workforce. At Spartan Controls, our team members are driven by a customer-focused and entrepreneurial spirit. They have invested in their skills, training, and development to ensure that they deliver the utmost level of service. Within our organization, those who thrive exhibit a strong team-oriented mindset and a dedicated work ethic, consistently going above and beyond to exceed customer expectations.
Service Advisor (Temporary - 18 Month Maternity Leave Coverage)
About the role
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Service Advisor for an 18-Month maternity leave coverage* to join our dynamic and growing team in the Calgary. The successful candidate will be based out of our Calgary Solutions Centre and will report to the Manager, Valve Service.
- There is a possibility that this position could be extended or turn into a permanent position.
Role and Responsibilities
The selected candidate will be tasked with supporting a variety of customers in our territory with day to day and shutdown work at the depot and mobile unit.
- Provide superior customer service to internal and external customers
- Provide quotes to customers for service requests
- Parts sourcing, procurement and expediting
- Facilitate movement of orders through the shop via SAP business
- Computerized data input on various operating systems
- Maintain delivery schedules
- Completion and release of customer invoices
- Participate in on call scheduling
- Extra work hours typically required during Spring & Fall outage seasons
Qualifications and Skills
- Proficient with Microsoft Office - emphasis on Word, Excel and PowerPoint
- Previous scheduling, inventory, and/or coordinator experience considered an asset
- Prior valve experience considered an asset
- Prior SAP experience considered an asset
- Ability to work proactively in a fast-paced team environment
- Strong communication and interpersonal skills
- Extensive and exceptional customer service practices
- Entrepreneurial work ethic
- Strong organization and verbal/written communication abilities
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
Close Date: Sunday June 29, 2025 (11:59 pm MST)
Requisition ID: 1540
About Spartan Controls
Spartan Controls is the leading provider of industrial automation, valves, measurement and process control technology and solutions in Western Canada. For over 60 years, Spartan has provided customers with high performance automation solutions, industry expertise, lifecycle support, and technical training – delivering value our customers want. Our automation solutions are used in all process industries including oil and gas, oil sands, mining, pulp and paper, power, pipeline, and municipal. With our expert resources living and working in 14 communities across Western Canada, we are dedicated to providing exceptional customer experiences where expertise and collaboration come together.
We are a Canadian, employee-owned company with project experience spanning multiple industries. Our single point of contact reduces cost, improves the customer experience and allows us to quickly apply solutions and services to meet our customer’s automation challenges head-on.
Our strategic partnership with Emerson and other leading solution providers empowers us to connect our customers with world-class technology, exceptional technical expertise, and comprehensive lifecycle services. As an Emerson Impact Partner, we serve as the local, dedicated point of contact for sales, service, and applied engineering for Emerson's automation solutions business.
What sets us apart is our unique employee ownership model, which fosters a culture of stability and continuity. This model enables us to retain our intellectual capital and uphold a highly skilled and competent workforce. At Spartan Controls, our team members are driven by a customer-focused and entrepreneurial spirit. They have invested in their skills, training, and development to ensure that they deliver the utmost level of service. Within our organization, those who thrive exhibit a strong team-oriented mindset and a dedicated work ethic, consistently going above and beyond to exceed customer expectations.