Top Benefits
About the role
Job Title: Onsite Support Engineer
Location: Various Client Sites – Canada (Major cities preferred)
Job Type: Full-time
Salary: Competitive – Based on Experience
Experience Level: 2+ years in IT support or field engineering
About the Role:
We are looking for a highly motivated and customer-focused Onsite Support Engineer to provide hands-on technical support and deployment services at our client sites across Canada. You will be the face of our company, responsible for installing, troubleshooting, and maintaining hardware and software systems including kiosks, tablets, and networking components.
Key Responsibilities:
- Install and configure Android-based kiosks, tablets, printers, and related hardware.
- Perform onsite diagnosis and troubleshooting for hardware, software, and connectivity issues.
- Coordinate with the remote development and technical support teams to resolve escalated issues.
- Ensure devices are correctly integrated into the client's network and backend systems.
- Conduct system tests, configuration checks, and feedback loop verification post-installation.
- Provide end-user training and basic onboarding documentation.
- Maintain accurate logs of activities, inventory, and service reports.
- Travel to client locations as required (travel expenses covered).
Requirements:
- Diploma or degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in IT support, onsite support, or field service engineering.
- Strong knowledge of Android systems, basic networking, and peripheral integration.
- Ability to read and understand installation diagrams and network schematics.
- Hands-on experience with SIM-based devices and Wi-Fi configuration is a plus.
- Excellent communication skills and a customer-first mindset.
- Valid driver’s license and willingness to travel locally or regionally.
Preferred Skills (Not Mandatory):
- Experience with queue management or feedback systems.
- Familiarity with Microsoft Teams, Outlook, and system integration with digital signage.
- Bilingual (English & French) .
What We Offer:
- Competitive compensation and allowances.
- Travel reimbursements.
- Opportunity to work with cutting-edge smart kiosk and feedback systems.
- A dynamic and supportive team environment.
To Apply:
Submit your resume via Indeed along with a brief cover letter outlining your experience in onsite/field support roles.
Job Types: Part-time, Freelance
Pay: $20.00-$22.00 per hour
Expected hours: 20 per week
Schedule:
- Monday to Friday
About Stellen Infotech
Stellen Infotech is a global software development and technology services company serving the industry for over 12 years. We are the leading provider of professional and innovative solutions in web development, mobile app development, digital marketing, and IT consulting. We offer comprehensive suites of services that include everything from SEO and content marketing to software development and resource outsourcing.
Our solutions are truly bespoke helping businesses of all kinds build a strong reputation. At Stellen Infotech, client satisfaction is the top priority, and our dedicated team works closely to deliver exceptional solutions that satisfy specific needs. Whether you are a well-established business or a startup, we possess the expertise to guide you towards your goals and objectives.
Top Benefits
About the role
Job Title: Onsite Support Engineer
Location: Various Client Sites – Canada (Major cities preferred)
Job Type: Full-time
Salary: Competitive – Based on Experience
Experience Level: 2+ years in IT support or field engineering
About the Role:
We are looking for a highly motivated and customer-focused Onsite Support Engineer to provide hands-on technical support and deployment services at our client sites across Canada. You will be the face of our company, responsible for installing, troubleshooting, and maintaining hardware and software systems including kiosks, tablets, and networking components.
Key Responsibilities:
- Install and configure Android-based kiosks, tablets, printers, and related hardware.
- Perform onsite diagnosis and troubleshooting for hardware, software, and connectivity issues.
- Coordinate with the remote development and technical support teams to resolve escalated issues.
- Ensure devices are correctly integrated into the client's network and backend systems.
- Conduct system tests, configuration checks, and feedback loop verification post-installation.
- Provide end-user training and basic onboarding documentation.
- Maintain accurate logs of activities, inventory, and service reports.
- Travel to client locations as required (travel expenses covered).
Requirements:
- Diploma or degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in IT support, onsite support, or field service engineering.
- Strong knowledge of Android systems, basic networking, and peripheral integration.
- Ability to read and understand installation diagrams and network schematics.
- Hands-on experience with SIM-based devices and Wi-Fi configuration is a plus.
- Excellent communication skills and a customer-first mindset.
- Valid driver’s license and willingness to travel locally or regionally.
Preferred Skills (Not Mandatory):
- Experience with queue management or feedback systems.
- Familiarity with Microsoft Teams, Outlook, and system integration with digital signage.
- Bilingual (English & French) .
What We Offer:
- Competitive compensation and allowances.
- Travel reimbursements.
- Opportunity to work with cutting-edge smart kiosk and feedback systems.
- A dynamic and supportive team environment.
To Apply:
Submit your resume via Indeed along with a brief cover letter outlining your experience in onsite/field support roles.
Job Types: Part-time, Freelance
Pay: $20.00-$22.00 per hour
Expected hours: 20 per week
Schedule:
- Monday to Friday
About Stellen Infotech
Stellen Infotech is a global software development and technology services company serving the industry for over 12 years. We are the leading provider of professional and innovative solutions in web development, mobile app development, digital marketing, and IT consulting. We offer comprehensive suites of services that include everything from SEO and content marketing to software development and resource outsourcing.
Our solutions are truly bespoke helping businesses of all kinds build a strong reputation. At Stellen Infotech, client satisfaction is the top priority, and our dedicated team works closely to deliver exceptional solutions that satisfy specific needs. Whether you are a well-established business or a startup, we possess the expertise to guide you towards your goals and objectives.