Shuttle Driver & Guest Services
Top Benefits
About the role
Company Overview:
DoubleTree by Hilton Calgary North is dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to fill the earth with the light and warmth of hospitality through service excellence and creating a welcoming environment for all our guests.
Role Summary:
As a Shuttle Driver at DoubleTree by Hilton, you will be responsible for providing safe and efficient transportation for guests while delivering exceptional customer service. There is a huge guest services influence on this position, and the successful candidate is expected to train in basic knowledge of the hotel operating system to assist with guests checking-in and out.
Role Responsibilities:
- Safely transport guests to and from designated locations while following all traffic laws and safety regulations.
- Provide friendly, professional customer service, assisting guests with boarding, luggage, and general inquiries.
- Maintain a clean and well-presented shuttle vehicle, conducting pre- and post-trip inspections and reporting maintenance concerns.
- Assist with guest services, including providing directions, answering questions, and offering recommendations about the local area.
- Assist the Front Desk team with guest check-ins, check-outs and basic guest inquiries.
- Communicate effectively with front desk and other departments to coordinate guest transportation needs.
- Handle guest concerns professionally and escalate issues as necessary to ensure a positive experience.
Role Requirements:
- Valid driver’s license Class 4 is required.
- 5 years clean driver's abstract
- Strong customer service and communication skills.
- Ability to lift and assist guests with luggage.
- Previous experience in hospitality, transportation, and customer service is an asset.
Perks & Benefits:
- 50% off on-site restaurant and convenience store, while on shift.
- Access to employee and friends & family rates at Hilton hotels worldwide.
- Upgrade to Silver Hilton Honors membership.
- Access to group health benefits (after probationary period, and when working 35+ hours per week.)
If you are passionate about delivering outstanding service and creating memorable experiences for guests, we invite you to apply today and join our team at DoubleTree by Hilton Calgary team!
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Licence/Certification:
- Class 4 Licence (required)
- clean 5 year driver's abstract (required)
Work Location: In person
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Shuttle Driver & Guest Services
Top Benefits
About the role
Company Overview:
DoubleTree by Hilton Calgary North is dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to fill the earth with the light and warmth of hospitality through service excellence and creating a welcoming environment for all our guests.
Role Summary:
As a Shuttle Driver at DoubleTree by Hilton, you will be responsible for providing safe and efficient transportation for guests while delivering exceptional customer service. There is a huge guest services influence on this position, and the successful candidate is expected to train in basic knowledge of the hotel operating system to assist with guests checking-in and out.
Role Responsibilities:
- Safely transport guests to and from designated locations while following all traffic laws and safety regulations.
- Provide friendly, professional customer service, assisting guests with boarding, luggage, and general inquiries.
- Maintain a clean and well-presented shuttle vehicle, conducting pre- and post-trip inspections and reporting maintenance concerns.
- Assist with guest services, including providing directions, answering questions, and offering recommendations about the local area.
- Assist the Front Desk team with guest check-ins, check-outs and basic guest inquiries.
- Communicate effectively with front desk and other departments to coordinate guest transportation needs.
- Handle guest concerns professionally and escalate issues as necessary to ensure a positive experience.
Role Requirements:
- Valid driver’s license Class 4 is required.
- 5 years clean driver's abstract
- Strong customer service and communication skills.
- Ability to lift and assist guests with luggage.
- Previous experience in hospitality, transportation, and customer service is an asset.
Perks & Benefits:
- 50% off on-site restaurant and convenience store, while on shift.
- Access to employee and friends & family rates at Hilton hotels worldwide.
- Upgrade to Silver Hilton Honors membership.
- Access to group health benefits (after probationary period, and when working 35+ hours per week.)
If you are passionate about delivering outstanding service and creating memorable experiences for guests, we invite you to apply today and join our team at DoubleTree by Hilton Calgary team!
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Licence/Certification:
- Class 4 Licence (required)
- clean 5 year driver's abstract (required)
Work Location: In person
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.