Job details

Employment Type:
Full-Time

Location:
Ottawa, Ontario, Canada

Job Category:
Field Operations

Job Number:
WD30242746

Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

Competitive pay.

Paid vacation, holidays, and sick time.

Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.

This position can be performed remotely from anywhere within Canada; however, candidates must be willing to work in either the Central or Eastern Time Zone.

Extensive training opportunities, supported by our outstanding internal resources.

Encouraging and collaborative team environment.

Dedication to safety through our Zero Harm policy.

JCI Employee discount programs (The Loop by Perk Spot).

What you will do:
The National Dispatch Center (Field Service Coordinator) Team Lead is responsible for assisting with leading a team of Dispatch Coordinators by communicating company and department goals, assisting with administrative duties, and ensuring deadline are met by the team.

Motivates, coaches, and mentors team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

How you will do it:
Supports team manager and performs management duties when manager is absent or out of office

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Assists management with hiring processes and new team member training as needed

Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

Communicates deadlines and goals to team members

Performs service dispatch and supports field operation activities as needed

Supports strategies to promote team member adherence to company regulations and performance goals

May conduct team meetings to update members on best practices and continuing expectations

Generates and shares comprehensive and detailed reports about team performance, mission‐related objectives, and deadlines

Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

What we look for:
Minimum of 2‐year industry customer service

Experience in the fire protection industry preferred.

Team Leadership or supervisory experience

Strong Oral and Written Communication Skills

Service dispatch scheduling experience

Results‐Oriented

Training Experience highly desired

Self‐Motivation

Strong Relationship Building

Customer Service Skills