Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

The Human Resources Services Specialist is accountable to efficiently deliver HR operational support and exceptional customer service to managers and staff across OGC. The Human Resources Services Team will be accountable for the intake of all front-line inquiries into HR and providing resolution to issues within the scope of their control. The team will be accountable to manage front line inquiries related to HR programs and practices including pension and benefits administration, payroll, total rewards, forms flow questions and general inquiries from managers, staff and prospective staff.

The Human Resources Services Specialist will work collaboratively with the talent acquisition function, and HR business partners to foster a positive experience for new and existing OGC employees. Reporting to the Human Resources Services Assistant Manager, the core parts of your role will be to:

• Act as a first point of contact for human resources and provides services, support and counsel to employees and managers across OGC.

• Work with Human Resources Business Partners to resolve manager and employee concerns. This involves support for letter creation, prorations, legislative and non legislative leaves.

• Support and execute on various HR processes including payroll, HRIS management, total rewards; including compensation, benefit and pension administration, leaves of absences, employee changes, resignations and retirements.

• Facilite short-term and long-term disability leave administration processes by helping employees complete the necessary forms, following-up with the carrier on claims adjudication, and communicating with employees on disability and facilitating return to work process.

• Support the deployment, administration and sustainment of new and existing HR programs.

• Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key Human Resources processes.

• Understand and participate in updating our employment policies and practices.

• Actively seek and drive change to HR practices, processes and tools.

• Provide project support to the Human Resources department, as required.

• Assist in the development and facilitation of HR employee training initiatives.

• Perform other duties within competence, as assigned.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• University degree or college diploma in Human Resources Management, Industrial Psychology, or a related subject.

• Certified Human Resources Professional (CHRP)/Certified Human Resources Leader (CHRL) or in progress is an asset.

• A minimum of 2-3 years of work experience in a similar role.

• Exceptional customer service approach.

• Ability to manage multiple work streams simultaneously

• Ability to work well independently, under time pressure with frequent time deadlines

• Excellent communication and interpersonal skills

• Strong desire to continuously improve and help others improve

• Must be dependable, pro-active and flexible

• You’re highly flexible and able to quickly adapt to changing priorities

• You’re highly organized, self-motivated, customer oriented and able to work independently as well as within a collaborative team environment, and with internal business partners at all levels of the organization

• Intermediate knowledge of Microsoft Office Suite applications, Taleo and HRIS (Dayforce HCM is an asset).

• Experience working with relevant legislation, including the Employment Standards Act, the Human Rights Code, the Employment Equity Act, the Pay Equity Act, and the Occupational Health & Safety Act.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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