Job Type: Full-Time Term Position (3 days on, 3 days off, 7am to 7pm) until October 2025

Pay: $59,124 per annum (based on 2190 hours)

About the Role

We’re looking for a Term Shift Supervisor to join our Detox team at Alpha House. This position provides leadership and guidance to front line staff across a range of Alpha House programs. Working closely with Program Coordinators and Managers, Shift Supervisors respond to critical incidents, support debriefings, and ensure the delivery of compassionate, high-quality client services. As a Shift Supervisor, you would also provide direct care to clients, promote a respectful and safe workplace, and support the development and implementation of new programming. Your responsibilities would include:

• Supervising, training, coaching, and mentoring front line staff
• Providing client care and support appropriate to the program and staff role
• Addressing client concerns and escalating serious issues to Program Coordinators/Managers
• Facilitating shift exchanges, conducting staff performance reviews, and recommending disciplinary action as needed
• Supporting staff in debriefing after critical incidents and attending to crisis situations
• Maintaining a safe and clean work environment, ensuring compliance with health and safety standards
• Preparing purchase orders to ensure supplies are maintained
• Building positive partnerships with community agencies and stakeholders
• Collecting data and supporting reporting for funding and outcomes
• Contributing to new program development and delivery
• Ensuring staff apply the Stages of Change model in client interactions
• Providing oversight on respectful and compassionate personal care for clients

About You

The ideal candidate would have the following:

• Completion of a two-year diploma from a public post-secondary institution in a related field (Bachelor’s degree preferred; those in progress may be considered)
• Minimum of 1 year experience leading a team
• Minimum of 3 years experience working with Indigenous clients, and/or individuals experiencing addiction, homelessness, or mental health challenges
• Knowledge of harm reduction, withdrawal management, trauma-informed care, and the Stages of Change model
• Strong interpersonal and communication skills, with the ability to lead teams and resolve conflict
• Ability to maintain discretion, confidentiality, and professionalism in a high-demand environment
• Crisis management and de-escalation skills
• Belief in the principles of harm reduction and housing-first
• Experience facilitating group debriefings is an asset
• Knowledge of OH&S, MSDS, WHMIS, and regulatory standards

Position Requirements

• Proof of being vaccinated against COVID
• Ability to obtain Alberta Class 4 driver license within 60 days from start date
• Comfortable working in an environment with exposure to bodily fluids and risk of violence
• Physically able to assist clients from prone to sitting/standing and vice versa
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• FOIP Certification
• “It’s Your Move” or equivalent patient lift training
• Able to work day, evening, and overnight (all awake) shifts

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of Working at Alpha House

• Meaningful work supporting vulnerable populations

• Medical and dental benefits after six months of continuous work

• Personal development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!