Top Benefits
About the role
About Chief Isaac Group of Companies
Located in Dawson City, the Chief Isaac Group of Companies (CIGC) is a thriving, forward-thinking organization deeply rooted in the rich heritage of the Tr’ondëk Hwëch’in First Nation. Committed to economic growth, sustainability, and meaningful employment, we proudly contribute to the prosperity of Yukon and beyond.
Built on a strong foundation of innovation, community values, and a commitment to excellence, Chief Isaac Group is shaping a future that honors our past while embracing new opportunities. Join us and be part of something greater - where business and culture unite, in the heart of the Land of the Midnight Sun!
Job Summary
Chief Isaac Mechanical is seeking a Service Writer to act as the main point of contact between customers and the mechanical service team. This role involves scheduling repairs, preparing estimates, maintaining service records, and ensuring a smooth and efficient workflow in the shop.
Key Responsibilities
- Customer Service: Greet customers, assess their service needs, and provide clear communication regarding repairs.
- Work Orders: Create and process work orders, ensuring accuracy and efficiency in service documentation.
- Scheduling: Coordinate service appointments and job scheduling to maximize shop productivity.
- Cost Estimates: Prepare detailed repair estimates and obtain customer approvals before proceeding with work.
- Parts Coordination: Work with the parts department to ensure the availability of necessary components for repairs.
- Invoice Processing: Review completed work orders, finalize invoices, and communicate charges to customers.
- Record Keeping: Maintain detailed service records, warranty information, and repair histories.
- Team Collaboration: Liaise between mechanics, management, and customers to ensure seamless service operations.
Qualifications & Skills
- Experience: Previous experience in service writing, customer service, or automotive/mechanical industry preferred.
- Technical Knowledge: Basic understanding of vehicle repairs, maintenance, and mechanical terminology.
- Customer Relations: Strong communication and interpersonal skills to provide excellent service.
- Organization & Multitasking: Ability to manage multiple service requests efficiently.
- Computer Skills: Proficiency in service management software and Microsoft Office Suite.
- Problem-Solving: Ability to handle customer inquiries and service concerns professionally.
Why Join Us?
- Competitive wage and benefits package
- Work in a dynamic and fast-paced mechanical shop environment
- Opportunities for growth and professional development
- Be part of a respected and community-driven organization
Apply today and become a vital part of Chief Isaac Mechanical’s service team!
About CHIEF ISAAC
The Chief Isaac Group of Companies was established in 1984 to own and operate the business interests of the Tr'ondëk Hwëch'in (translated as ‘people of the river'), a self-governing Yukon First Nation serving the Han people located in Dawson City.
In 2009, the Tr'ondëk Hwëch'in Trust was established as the sole shareholder of the Chief Isaac Group of Companies acting on behalf of the Trust's beneficiaries – the citizens of the Tr'ondëk Hwëch'in.
The Chief Isaac Group of Companies operates contemporary enterprises in the modern world, while remaining rooted in the strong, ethical traditions of our ancestors.
Our group of companies respectfully carries the name of this historic Chief who led the Tr'ondëk Hwëch'in at the time of the Klondike Gold Rush during the late 1800s.
Vision
Chief Isaac Inc. is a leader in sustainable and profitable business operations and is renowned as the employer of choice for the citizens of Tr'ondëk Hwëch'in and the broader community.
Our Mission
The mandate of the Chief Isaac Group of Companies is to operate a for-profit corporation to create sustainable wealth for our First Nation.
Our Values
The Chief Isaac Group of Companies operates contemporary enterprises in the modern world, while remaining rooted in the strong, ethical traditions of our ancestors. Our companies are managed according to the following values:
Honest – our operations will be transparent, timely and responsive Service Driven – our services will be professional and courteous whether in relation to interactions with our clients, employees or partners Accountable – we will be accountable to our customers, employees and stakeholders, such as our shareholder Reliable – we will develop long-term relationships with our customers based on consistent and dependable service Worthy Partner – we succeed through meaningful partnerships that we build with our community, customers, competitors and employees
Top Benefits
About the role
About Chief Isaac Group of Companies
Located in Dawson City, the Chief Isaac Group of Companies (CIGC) is a thriving, forward-thinking organization deeply rooted in the rich heritage of the Tr’ondëk Hwëch’in First Nation. Committed to economic growth, sustainability, and meaningful employment, we proudly contribute to the prosperity of Yukon and beyond.
Built on a strong foundation of innovation, community values, and a commitment to excellence, Chief Isaac Group is shaping a future that honors our past while embracing new opportunities. Join us and be part of something greater - where business and culture unite, in the heart of the Land of the Midnight Sun!
Job Summary
Chief Isaac Mechanical is seeking a Service Writer to act as the main point of contact between customers and the mechanical service team. This role involves scheduling repairs, preparing estimates, maintaining service records, and ensuring a smooth and efficient workflow in the shop.
Key Responsibilities
- Customer Service: Greet customers, assess their service needs, and provide clear communication regarding repairs.
- Work Orders: Create and process work orders, ensuring accuracy and efficiency in service documentation.
- Scheduling: Coordinate service appointments and job scheduling to maximize shop productivity.
- Cost Estimates: Prepare detailed repair estimates and obtain customer approvals before proceeding with work.
- Parts Coordination: Work with the parts department to ensure the availability of necessary components for repairs.
- Invoice Processing: Review completed work orders, finalize invoices, and communicate charges to customers.
- Record Keeping: Maintain detailed service records, warranty information, and repair histories.
- Team Collaboration: Liaise between mechanics, management, and customers to ensure seamless service operations.
Qualifications & Skills
- Experience: Previous experience in service writing, customer service, or automotive/mechanical industry preferred.
- Technical Knowledge: Basic understanding of vehicle repairs, maintenance, and mechanical terminology.
- Customer Relations: Strong communication and interpersonal skills to provide excellent service.
- Organization & Multitasking: Ability to manage multiple service requests efficiently.
- Computer Skills: Proficiency in service management software and Microsoft Office Suite.
- Problem-Solving: Ability to handle customer inquiries and service concerns professionally.
Why Join Us?
- Competitive wage and benefits package
- Work in a dynamic and fast-paced mechanical shop environment
- Opportunities for growth and professional development
- Be part of a respected and community-driven organization
Apply today and become a vital part of Chief Isaac Mechanical’s service team!
About CHIEF ISAAC
The Chief Isaac Group of Companies was established in 1984 to own and operate the business interests of the Tr'ondëk Hwëch'in (translated as ‘people of the river'), a self-governing Yukon First Nation serving the Han people located in Dawson City.
In 2009, the Tr'ondëk Hwëch'in Trust was established as the sole shareholder of the Chief Isaac Group of Companies acting on behalf of the Trust's beneficiaries – the citizens of the Tr'ondëk Hwëch'in.
The Chief Isaac Group of Companies operates contemporary enterprises in the modern world, while remaining rooted in the strong, ethical traditions of our ancestors.
Our group of companies respectfully carries the name of this historic Chief who led the Tr'ondëk Hwëch'in at the time of the Klondike Gold Rush during the late 1800s.
Vision
Chief Isaac Inc. is a leader in sustainable and profitable business operations and is renowned as the employer of choice for the citizens of Tr'ondëk Hwëch'in and the broader community.
Our Mission
The mandate of the Chief Isaac Group of Companies is to operate a for-profit corporation to create sustainable wealth for our First Nation.
Our Values
The Chief Isaac Group of Companies operates contemporary enterprises in the modern world, while remaining rooted in the strong, ethical traditions of our ancestors. Our companies are managed according to the following values:
Honest – our operations will be transparent, timely and responsive Service Driven – our services will be professional and courteous whether in relation to interactions with our clients, employees or partners Accountable – we will be accountable to our customers, employees and stakeholders, such as our shareholder Reliable – we will develop long-term relationships with our customers based on consistent and dependable service Worthy Partner – we succeed through meaningful partnerships that we build with our community, customers, competitors and employees