Top Benefits
About the role
Bank Teller (Bilingual Mandarin)
- Working Hours: 37.5 hours per week, Monday to Friday 8:45Am- 5:15Pm;
- Well designed on-the-job training and coaching will be provided;
- An entry level role but can provide multiple career development opportunities.
Description:
CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We are part of a global banking network and amongst the largest and most profitable privately owned banks headquartered in Taiwan. If you are looking for an opportunity to grow and learn in financial services, join us at CTBC Bank to expand your experiences in financial services, customer relations, and banking. At CTBC Bank Corp (Canada), we offer positive customer experience. As a team of customer services representative will work together achieve what matters most to our clients. We learn, we grow, and we excel together. We Are Family.
Job Duties:
- Greet and be the first point of contact to customers.
- Accept and process cash withdrawal and payment orders from Customers.
- Perform cash auditing.
- Balance daily transactions against related banking general ledger.
- Prepare large cash transaction / suspicious transaction reports.
- SWIFT preparation and confirmations.
- Cross sell bank products and services to customers.
- Record all transactions promptly, accurately and in compliance with banking procedures.
- Identify referral opportunities and make relevant referrals.
- Ensure compliance with all internal controls and established policies and procedures.
- Other duties and projects as assigned by management.
Qualifications:
- Fluency in Mandarin Chinese and Taiwanese Dialect an asset.
- High school diploma. University degree in business studies an asset.
- At least 1 year of direct Customer Service Representative experience at a Canadian banking institution.
- Clerical, administrative, cash handling, sales and customer service experience preferred.
- Good knowledge of customer service principles.
- Good computer skills.
Competency:
- Strong numerical ability
- Excellent listening and communication skills
- Able to multitask as needed
- Problem Solving skills
- Customer Service Oriented
- Honesty and Integrity
CTBC Bank Corp. (Canada) has been serving our customers for over 20 years. We are an equal opportunity employer that embraces diversity and support to open, accessible, and inclusive work environment. We stand behind the growth of our employees to help them achieve their visions and goals. Only those being considered for the position will be contacted. We thank all the candidates that have applied and showed interest in working with CTBC Bank Corp. (Canada).
Job Type: Full-time
Pay: From $40,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Language:
- Mandarin (required)
Work Location: In person
About CTBC Bank
Established in 1966, CTBC Bank has been building customers' wealth and Taiwan's economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services.
Guided by the business principles of integrity and caring, CTBC Bank has a proud history punctuated by regular achievements and innovative services. In addition to our 152 branches nationwide, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 216 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services.
We're determined to continue leading the industry in digitalization, leveraging fintech and Big Data to drive innovation and create entirely new and engaging digital experiences for our customers. We will also continue to expand our efforts in operational performance, corporate governance, corporate social responsibility, and environmental sustainability as we cement our status as “Taiwan Champion, Asia Leader.”
Top Benefits
About the role
Bank Teller (Bilingual Mandarin)
- Working Hours: 37.5 hours per week, Monday to Friday 8:45Am- 5:15Pm;
- Well designed on-the-job training and coaching will be provided;
- An entry level role but can provide multiple career development opportunities.
Description:
CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We are part of a global banking network and amongst the largest and most profitable privately owned banks headquartered in Taiwan. If you are looking for an opportunity to grow and learn in financial services, join us at CTBC Bank to expand your experiences in financial services, customer relations, and banking. At CTBC Bank Corp (Canada), we offer positive customer experience. As a team of customer services representative will work together achieve what matters most to our clients. We learn, we grow, and we excel together. We Are Family.
Job Duties:
- Greet and be the first point of contact to customers.
- Accept and process cash withdrawal and payment orders from Customers.
- Perform cash auditing.
- Balance daily transactions against related banking general ledger.
- Prepare large cash transaction / suspicious transaction reports.
- SWIFT preparation and confirmations.
- Cross sell bank products and services to customers.
- Record all transactions promptly, accurately and in compliance with banking procedures.
- Identify referral opportunities and make relevant referrals.
- Ensure compliance with all internal controls and established policies and procedures.
- Other duties and projects as assigned by management.
Qualifications:
- Fluency in Mandarin Chinese and Taiwanese Dialect an asset.
- High school diploma. University degree in business studies an asset.
- At least 1 year of direct Customer Service Representative experience at a Canadian banking institution.
- Clerical, administrative, cash handling, sales and customer service experience preferred.
- Good knowledge of customer service principles.
- Good computer skills.
Competency:
- Strong numerical ability
- Excellent listening and communication skills
- Able to multitask as needed
- Problem Solving skills
- Customer Service Oriented
- Honesty and Integrity
CTBC Bank Corp. (Canada) has been serving our customers for over 20 years. We are an equal opportunity employer that embraces diversity and support to open, accessible, and inclusive work environment. We stand behind the growth of our employees to help them achieve their visions and goals. Only those being considered for the position will be contacted. We thank all the candidates that have applied and showed interest in working with CTBC Bank Corp. (Canada).
Job Type: Full-time
Pay: From $40,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Language:
- Mandarin (required)
Work Location: In person
About CTBC Bank
Established in 1966, CTBC Bank has been building customers' wealth and Taiwan's economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services.
Guided by the business principles of integrity and caring, CTBC Bank has a proud history punctuated by regular achievements and innovative services. In addition to our 152 branches nationwide, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 216 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services.
We're determined to continue leading the industry in digitalization, leveraging fintech and Big Data to drive innovation and create entirely new and engaging digital experiences for our customers. We will also continue to expand our efforts in operational performance, corporate governance, corporate social responsibility, and environmental sustainability as we cement our status as “Taiwan Champion, Asia Leader.”