Receptionist - Permanent Full-Time
Top Benefits
About the role
Position Open: June 12 to June 19
Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as “The Simple Alternative”. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.
We are looking for aReceptionist to join our team at Mount Pleasant Cemetery.
What we offer:
- Comprehensive benefit plans include medical, dental, vision, life insurance, and a health care spending account.
- Wellness benefits include a wellness spending account.
- Defined contribution pension plan with employer match.
- RRSP & TFSA.
- Employee Assistance Program.
- Internal training and development opportunities, and access to an Educational Assistance Program.
- Vacation plus additional personal paid days off.
The successful candidate will be required to:
Visitor Experience & Front Desk Management
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Monitor visitor sign-ins and ensure security protocols are followed when necessary.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.
Office Administration & Operational Tasks
- Complete assigned administrative tasks during periods of low reception activity, such as filing, data entry, and record maintenance.
- Generate accurate and professional documents, receipts, and invoices for client transactions and internal use.
- Handle payments for various services, ensuring accuracy and maintaining detailed records.
- Create and/or process service requests, including wreath orders and flowerbed programs, with efficiency and attention to detail.
- Monitor and maintain office inventory, wreath supplies, and general office materials, placing orders as needed.
- Receive, sort, and distribute incoming mail and packages, and assist with outgoing mail preparation.
Client Communication & Correspondence
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.
In****clusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Hours/Days of Work:
- Monday to Friday.
- 8:00 am to 4:30 pm.
Qualifications
- A post-secondary certificate, diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
- At least one (1) year of previous experience in a similar role (Receptionist, Office Administrative, Admin Assistant).
- Previous experience at a funeral home and/or cemetery would be an asset.
- Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
- Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
- Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
- Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
- Understanding and support of accessibility needs in the workplace and client interactions.
- Knowledge of the death care industry is an asset but not required.
- Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Knowledge of Microsoft Dynamics Navision is an asset.
At MPG, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic selves. We are dedicated to building an inclusive workforce that enables us to better understand and connect with the diverse communities we seek to serve. To that end, MPG welcomes applications from everyone, including from those who identify as Black or racialized, Indigenous Peoples, women, people of diverse sexual and gender identities, and people living with a disability.
We are also committed to maintaining a work environment that upholds the highest standards of safety, health, and employee well-being. We recognize that the conditions under which our employees work, including hours, days, location, and whether the work is performed indoors or outdoors, are crucial to their overall productivity and satisfaction. We continuously monitor and assess these conditions to adapt and improve our practices, ensuring our employees’ health and safety are at the forefront of our operations.
Please include a cover letter as well as your resume as part of your application.
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.
Receptionist - Permanent Full-Time
Top Benefits
About the role
Position Open: June 12 to June 19
Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as “The Simple Alternative”. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.
We are looking for aReceptionist to join our team at Mount Pleasant Cemetery.
What we offer:
- Comprehensive benefit plans include medical, dental, vision, life insurance, and a health care spending account.
- Wellness benefits include a wellness spending account.
- Defined contribution pension plan with employer match.
- RRSP & TFSA.
- Employee Assistance Program.
- Internal training and development opportunities, and access to an Educational Assistance Program.
- Vacation plus additional personal paid days off.
The successful candidate will be required to:
Visitor Experience & Front Desk Management
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Monitor visitor sign-ins and ensure security protocols are followed when necessary.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.
Office Administration & Operational Tasks
- Complete assigned administrative tasks during periods of low reception activity, such as filing, data entry, and record maintenance.
- Generate accurate and professional documents, receipts, and invoices for client transactions and internal use.
- Handle payments for various services, ensuring accuracy and maintaining detailed records.
- Create and/or process service requests, including wreath orders and flowerbed programs, with efficiency and attention to detail.
- Monitor and maintain office inventory, wreath supplies, and general office materials, placing orders as needed.
- Receive, sort, and distribute incoming mail and packages, and assist with outgoing mail preparation.
Client Communication & Correspondence
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.
In****clusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Hours/Days of Work:
- Monday to Friday.
- 8:00 am to 4:30 pm.
Qualifications
- A post-secondary certificate, diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
- At least one (1) year of previous experience in a similar role (Receptionist, Office Administrative, Admin Assistant).
- Previous experience at a funeral home and/or cemetery would be an asset.
- Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
- Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
- Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
- Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
- Understanding and support of accessibility needs in the workplace and client interactions.
- Knowledge of the death care industry is an asset but not required.
- Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Knowledge of Microsoft Dynamics Navision is an asset.
At MPG, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic selves. We are dedicated to building an inclusive workforce that enables us to better understand and connect with the diverse communities we seek to serve. To that end, MPG welcomes applications from everyone, including from those who identify as Black or racialized, Indigenous Peoples, women, people of diverse sexual and gender identities, and people living with a disability.
We are also committed to maintaining a work environment that upholds the highest standards of safety, health, and employee well-being. We recognize that the conditions under which our employees work, including hours, days, location, and whether the work is performed indoors or outdoors, are crucial to their overall productivity and satisfaction. We continuously monitor and assess these conditions to adapt and improve our practices, ensuring our employees’ health and safety are at the forefront of our operations.
Please include a cover letter as well as your resume as part of your application.
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.