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Customer Service Rep

Parker Hannifin24 days ago
Milton, Ontario
Mid Level
full_time

About the role

Position Summary Basic Function/Essential Duties:

  • Provide Technical/Customer Support in one or more of the below disciplines
  • Industrial & Mobile Hydraulics
  • Truck Hydraulics
  • Pneumatics
  • Fluid Connector Products
  • Hydraulic/Pneumatic Cylinders
  • Answer and respond to internal and external customer inquiries while maintaining a high customer satisfaction level through phone, email and CRM support
  • Provide application assistance
  • Provide product selection, competitive part number cross referencing
  • Load new product part numbers into Parker’s operating system
  • Load product shop orders (Conversions)
  • Communicate effectively with all internal and external customers.
  • Develop and maintain relationships with source division(s)
  • Identify tactical lean opportunities and develop corrective initiatives to achieve department continuous improvement goals
  • Perform other duties/tasks as assigned
  • Understand the Parker WIN Strategy

Qualifications Education/Experience:

  • Post secondary education in Applied Technology or Engineering
  • Minimum 1-year related work experience

Certifications

  • Fluid Power Certificate is an asset

Skills

  • Proficient at reading drawings and specifications
  • Advanced computer skills – Access, Excel, Word, and PowerPoint
  • Excellent written, verbal and interpersonal communication skills for effective interaction with all internal and external contacts
  • Ability to prioritize, meet commitments, take ownership, problem solve and be proactive while working in a team environment and providing excellent customer service
  • Change agent
  • Superior follow up and organizational skills
  • Adaptability and flexibility combined with a commitment to accuracy
  • Ability to work independently with minimum direction
  • Bilingual in English and French is an asset

About Parker Hannifin

Industrial Machinery Manufacturing
10,000+

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or on Twitter @parkerhannifin.

Executive Officers: Jennifer A. Parmentier, Chairman of the Board and Chief Executive Officer Andrew D. Ross, President and Chief Operating Officer Todd Leombruno, Executive Vice President and Chief Financial Officer Mark J. Hart, Executive Vice President, Human Resources and External Affairs See our complete Global Leadership Team - https://www.parker.com/us/en/about-parker/parker-leadership.html

Visit our Parker Technology Blog at http://blog.parker.com

Follow us: X at http://twitter.com/parkerhannifin Facebook at http://facebook.com/parkerhannifin YouTube channel http://youtube.com/parkervideo Youtube Product and support channel: https://www.youtube.com/@ParkerProductsSupport

Instagram - http://instagram.com/parkerhannifin

The company's products are vital to virtually everything that moves or requires control, including the manufacture and processing of raw materials, durable goods, infrastructure development and all forms of transport. Key technology areas are aerospace, climate control, electromechanical, filtration, fluid and gas handling, hydraulics, pneumatics, process control, sealing and shielding and human motion. Traded on the New York Stock Exchange under the symbol "PH,"​ Parker is strategically diversified, value-driven and well positioned for global growth as the industry consolidator and supplier of choice.

Interested in a career at Parker Hannifin: Website at www.parker.com/careers