Fulfillment Coordinator
Top Benefits
About the role
Applications will be accepted until 9:00am on Wednesday, 6 August 2025 EDT
At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.
The Fulfillment Coordinator is responsible for providing superior customer support to our donors, supporting the Supporter Services team by handling escalated donor care situations, providing guidance as needed, and acting as the primary point of contact with our external fulfillment vendor. They will oversee all in-house donation processing and acknowledgements and contribute to maintaining data health in respective donor management systems.
MSF Canada is looking for someone who will be responsible to:
- Provide support and guidance to our in-house Supporter Services Representatives, via training, coaching, and scheduling of priorities
- Support in-house administrative duties, including, but not limited to receiving, coding and handling fundraising mail and donation processing
- Fulfill cards, certificates, and promotional assets
- Liaison with fulfillment vendor to deliver on service level agreements related to our business practices and identify efficiencies on how we do business
- Maintain, establish and promote best practices and standards for a positive donor experience, with a drive to constantly improve
- Directly support the department with escalated donor issues, such as complaint escalations, troubleshooting and problem resolution
- Process donation and updates donor record and actions and oversee data entry to ensure accuracy and ensures the information is updated during any point of contact
- Train and coach Supporter Services Representatives on MSF content, systems, and processes
The successful candidate will bring to MSF Canada:
- Demonstrated working knowledge of donor management systems
- Experience in customer care, gift administration, fulfillment, or gift processing
- Solid computer skills with proficiency in Microsoft Office Suite
- Experience in vendor relationship management
- Education or training in Fundraising, Customer Service, or a related relevant field
- Proficiency in English, with exceptional copy writing and editing skills
MSF Canada will provide:
- Starting 4 weeks' of vacation per year
- Access to an Employee and Family Assistance Program (EFAP)
- Flexible work hours and a hybrid working model (minimum 40% in office)
- An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms
- A commitment to incorporating equity, diversity, and inclusion in everything
- 5% RRSP contributions (no employee matching required)
- Health Spending Account
- Lifestyle Spending Account
- Group insurance (Life, Dependent Life, AD&D)
- Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.)
- Annual professional development budget
- A positive and innovative office culture is based on core values of humanity, integrity and results
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.
About Doctors Without Borders/Médecins Sans Frontières (MSF) Canada
Doctors Without Borders / Médecins Sans Frontières (MSF) Canada recruits medical and non-medical staff to join our teams here in Canada and abroad. All of these people bring professional abilities, practical experience, as well as a commitment to and concern for the people they help.
MSF is an international, independent, medical humanitarian organisation created by a group of doctors and journalists in 1971. We help people worldwide where the need is greatest, delivering emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.
MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation.Our principles of independence, neutrality and impartiality are at the core of everything we do.
Our network of medical, logistical professionals and administrative staff work in more than 60 countries.
Our medical teams carry out more than nine million patient consultations a year. Our activities run from vaccination campaigns to complex surgery in conflict zones.
From building hospitals to recruiting local teams, our non-medical staff make sure our field projects run smoothly, no matter what happens.
Join the movement.
Fulfillment Coordinator
Top Benefits
About the role
Applications will be accepted until 9:00am on Wednesday, 6 August 2025 EDT
At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.
The Fulfillment Coordinator is responsible for providing superior customer support to our donors, supporting the Supporter Services team by handling escalated donor care situations, providing guidance as needed, and acting as the primary point of contact with our external fulfillment vendor. They will oversee all in-house donation processing and acknowledgements and contribute to maintaining data health in respective donor management systems.
MSF Canada is looking for someone who will be responsible to:
- Provide support and guidance to our in-house Supporter Services Representatives, via training, coaching, and scheduling of priorities
- Support in-house administrative duties, including, but not limited to receiving, coding and handling fundraising mail and donation processing
- Fulfill cards, certificates, and promotional assets
- Liaison with fulfillment vendor to deliver on service level agreements related to our business practices and identify efficiencies on how we do business
- Maintain, establish and promote best practices and standards for a positive donor experience, with a drive to constantly improve
- Directly support the department with escalated donor issues, such as complaint escalations, troubleshooting and problem resolution
- Process donation and updates donor record and actions and oversee data entry to ensure accuracy and ensures the information is updated during any point of contact
- Train and coach Supporter Services Representatives on MSF content, systems, and processes
The successful candidate will bring to MSF Canada:
- Demonstrated working knowledge of donor management systems
- Experience in customer care, gift administration, fulfillment, or gift processing
- Solid computer skills with proficiency in Microsoft Office Suite
- Experience in vendor relationship management
- Education or training in Fundraising, Customer Service, or a related relevant field
- Proficiency in English, with exceptional copy writing and editing skills
MSF Canada will provide:
- Starting 4 weeks' of vacation per year
- Access to an Employee and Family Assistance Program (EFAP)
- Flexible work hours and a hybrid working model (minimum 40% in office)
- An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms
- A commitment to incorporating equity, diversity, and inclusion in everything
- 5% RRSP contributions (no employee matching required)
- Health Spending Account
- Lifestyle Spending Account
- Group insurance (Life, Dependent Life, AD&D)
- Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.)
- Annual professional development budget
- A positive and innovative office culture is based on core values of humanity, integrity and results
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.
About Doctors Without Borders/Médecins Sans Frontières (MSF) Canada
Doctors Without Borders / Médecins Sans Frontières (MSF) Canada recruits medical and non-medical staff to join our teams here in Canada and abroad. All of these people bring professional abilities, practical experience, as well as a commitment to and concern for the people they help.
MSF is an international, independent, medical humanitarian organisation created by a group of doctors and journalists in 1971. We help people worldwide where the need is greatest, delivering emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.
MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation.Our principles of independence, neutrality and impartiality are at the core of everything we do.
Our network of medical, logistical professionals and administrative staff work in more than 60 countries.
Our medical teams carry out more than nine million patient consultations a year. Our activities run from vaccination campaigns to complex surgery in conflict zones.
From building hospitals to recruiting local teams, our non-medical staff make sure our field projects run smoothly, no matter what happens.
Join the movement.