Dear Future Team Member,

We’re The Laundry Brothers—a growing startup in Greater Vancouver redefining what clean, reliable, high-quality laundry service looks like. We move fast, expect excellence, and care deeply about customer experience.

Right now, we’re looking for someone special to join our team part-time—every Friday and Saturday from 10AM to 6PM—to help us with two of the most important tasks in the company:

• Following up on overdue invoices and staying on top of billing, and
• Providing professional, friendly support to our customers over the phone.

Yes, you’ll be doing both at the same time—so if you’re someone who can juggle calls while organizing your billing tracker and politely chase payments without breaking a sweat, keep reading.

Here’s What You’ll Be Doing:

• Calling, emailing, and texting customers about overdue balances
• Answering inbound customer phone calls during your shift
• Keeping billing records updated and accurate in our systems
• Logging notes and communications in HubSpot and CleanCloud
• Creating simple reports to track collection progress and flag issues
• Being the calm, professional voice that keeps customers happy—and accountable

You’ll Be a Great Fit If:

• You love follow-ups and don’t shy away from reminding people to pay
• You’re confident on the phone and can handle pressure with grace
• You’re organized, reliable, and good at keeping tabs on moving parts
• You’ve worked in billing, collections, customer service, or AR roles
• You’re comfortable using tech—especially spreadsheets, CRMs, or payment tools
• You enjoy structure, responsibility, and making sure nothing falls through the cracks

Hours & Pay

• Fridays & Saturdays: 10AM – 6PM (8-hour shifts)
• $18/hour
• You must be online and responsive during the full shift

This Role Isn’t for You If:

• You get flustered handling phone calls and admin tasks at the same time
• You avoid awkward conversations or feel uncomfortable asking people to pay
• You need constant supervision to stay on task
• You’re unavailable on Fridays and Saturdays

Why Join The Laundry Brothers?

• Your work matters—what you do directly impacts our cash flow and reputation
• You’ll be part of a small, fast-moving team with startup energy
• You’ll get clear systems, flexible part-time work, and lots of autonomy
• We’re building something meaningful—and we want great people on board

To Apply:

Click Apply Now and attach your resume. In your message, tell us why you’re a great fit—and if you’ve ever collected a late payment and made it look easy, we’d love to hear about it.

Looking forward to meeting you,

– The Laundry Brothers Team

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 16 per week

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Maple Ridge, BC V2X 3J2: reliably commute or plan to relocate before starting work (required)

Experience:

• Billing: 1 year (required)

Work Location: In person