Top Benefits
About the role
Status
Casual/On-call
Temporary - Approximate length of assignment, in months
Type of Position
an Addition to Staff
Start Date
Immediate
Salary
Per hour
Salary Grade
$35.33 - $38.39
Department
York Region -> Public Works -> Transit
Location
Hybrid work opportunities may apply - CA
TRN - 55 Orlando Ave - 55 Orlando Avenue - Richmond Hill, ON L4B 4W6 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
-
Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
-
Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
-
Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
-
Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Under the direction of the Team Lead, this position is responsible for providing trip booking services to on demand customers, including receiving, entering, confirming and/or cancelling customer trip requests for the Regions on demand service.
WHAT YOU'LL BE DOING
-
Receives, records, books, cancels, confirms and adjusts advance bookings, standby service requests and various other service requests for customers.
-
Enters trip request information into the appropriate system(s).
-
Contacts customers regarding potential booking discrepancies and/or schedule changes as directed.
-
Notifies dispatch of same day booking requests, changes or late vehicles.
-
Answers inquiries from customers and the public regarding operating policies, changes, holiday service schedules, stop locations etc.
-
Informs management and/or Team Lead of problems related to bookings, system issues etc.
-
Contacts service providers, concerning late vehicles, and advises customers.
-
Completes trip requests booking for cross boundary riders for customers and/or connecting municipal specialized transit services.
-
Documents customer information in the Customer Relationship Management system and responds to customers after hours; forwards inquiries to Customer Service for further investigation as required.
-
Contacts customer to audit previous day trips and document.
-
Receives, records and updates customers file and informs internal stakeholders as required.
-
Assists in the preparation of statistics to monitor performance.
-
Manages information in accordance with legislation and corporate standards.
-
Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
- Minimum one (1) year customer service experience including call centre or dispatch centre experience.
- Demonstrated experience working with persons of disabilities.
- Knowledge of specialized transit scheduling software.
- Demonstrated ability in the Region’s leadership/and core competencies.
- Knowledge of on demand transit operating policies and procedures.
- Basic skills in virtual platforms and MS Office Suite.
- Strong verbal communication skills to interact with customers and the public.
- Ability to work independently on rotating shifts including weekends.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
Scheduled Shifts
Operational Hours
Close Date
June 25, 2025
of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above. As an alternative, you can apply via e-mail to careers@york.ca .
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Top Benefits
About the role
Status
Casual/On-call
Temporary - Approximate length of assignment, in months
Type of Position
an Addition to Staff
Start Date
Immediate
Salary
Per hour
Salary Grade
$35.33 - $38.39
Department
York Region -> Public Works -> Transit
Location
Hybrid work opportunities may apply - CA
TRN - 55 Orlando Ave - 55 Orlando Avenue - Richmond Hill, ON L4B 4W6 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
-
Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
-
Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
-
Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
-
Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Under the direction of the Team Lead, this position is responsible for providing trip booking services to on demand customers, including receiving, entering, confirming and/or cancelling customer trip requests for the Regions on demand service.
WHAT YOU'LL BE DOING
-
Receives, records, books, cancels, confirms and adjusts advance bookings, standby service requests and various other service requests for customers.
-
Enters trip request information into the appropriate system(s).
-
Contacts customers regarding potential booking discrepancies and/or schedule changes as directed.
-
Notifies dispatch of same day booking requests, changes or late vehicles.
-
Answers inquiries from customers and the public regarding operating policies, changes, holiday service schedules, stop locations etc.
-
Informs management and/or Team Lead of problems related to bookings, system issues etc.
-
Contacts service providers, concerning late vehicles, and advises customers.
-
Completes trip requests booking for cross boundary riders for customers and/or connecting municipal specialized transit services.
-
Documents customer information in the Customer Relationship Management system and responds to customers after hours; forwards inquiries to Customer Service for further investigation as required.
-
Contacts customer to audit previous day trips and document.
-
Receives, records and updates customers file and informs internal stakeholders as required.
-
Assists in the preparation of statistics to monitor performance.
-
Manages information in accordance with legislation and corporate standards.
-
Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
- Minimum one (1) year customer service experience including call centre or dispatch centre experience.
- Demonstrated experience working with persons of disabilities.
- Knowledge of specialized transit scheduling software.
- Demonstrated ability in the Region’s leadership/and core competencies.
- Knowledge of on demand transit operating policies and procedures.
- Basic skills in virtual platforms and MS Office Suite.
- Strong verbal communication skills to interact with customers and the public.
- Ability to work independently on rotating shifts including weekends.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
Scheduled Shifts
Operational Hours
Close Date
June 25, 2025
of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above. As an alternative, you can apply via e-mail to careers@york.ca .
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.