Position Summary:

The Dispatcher is responsible for receiving incoming calls/texts/emails from patrol officers and clients on behalf of your Signal Team. Dispatching the necessary services to the address or location as needed, along with constant, clear, communication is key. This individual will also assist the local operations to ensure client reports meet our reporting standards.

Responsibilities:

• Receive all incoming emergency and non-emergency calls, emails or other messages from assigned customers
• Use most applicable communication channel to accurately transmit incoming details to appropriate security personnel
• Respond to client dispatch with the outcome of their call
• Maintain a log of all incoming and outgoing calls and their outcome
• Current knowledge of service areas
• Audits Officer Reports daily for quality, and report any client service concerns to management
• Offers suggestions for service improvement regarding potential dispatch efficiencies
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without any notice
• Conduct vehicle inspection on fleet vehicles to ensure

Skills/Abilities:

• Excellent interpersonal and communication skills, both verbal and written
• Ability to remain calm and communicate effectively during high call volumes
• Ability to exhibit dependability, initiative and discernment in problem-solving
• Consistent attention to detail
• Excellent customer service, organizational and multitasking skills
• Ability to develop unique solutions that balance the needs of the business without comprising service standard

Requirements:

• Must be able to pass a criminal background check
• High school diploma or GED required
• Proficient in English (oral and written), ability to speak Spanish a plus
• Must have a working knowledge of Microsoft Office, including Excel
• Must be willing to work evenings, overnights with some weekends and holidays
• Call center experience preferred
• Conducts self in accordance to Signal Core Values and Employee Handbook

Environmental/Working Conditions:

Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needed.

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Language Requirements

In addition to English, you MUST beable to SPEAK and COMPREHEND French. Our calls come in, in both English and French. You must respond in the language they call in with. Your interview will be done in both languages. If you cannot speak or undetstand french, you will not be moving forward. Please do not apply if you do not speak french. Reports are written in English only.

CCTV Monitoring

You will be monitoring the screens and dispatching patrol to any issues you see.

Availability

There is 3 full time positions available and 2 part time.
Full time schedule, Monday to Friday:
0900-1700
1700-0100
0100-0900

Part Time Schedule, Weekends:
0900-2100
2100-0900

Part time has the ability to pick up shifts when the full time team needs time off or if there is an influx of calls and more persons are needed.

Job Location:

This position is located in Ottawa. Our address is 1565 Carling Ave, Ottawa ON. In person applications are not necessary at this time.

Security Guard license is not required for this job. However, applicants with a valid license will be considered an asset.

Brand: Signal of Ottawa

Address: 1565 Carling Ave Ottawa, ON - K1Z8R1

Property Description: 0402 - Ottawa, ON - K1Z8R9

Property Number: 0402