Adjuster Level I, Auto Physical Damage Claims – Waterloo
Top Benefits
About the role
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Adjuster Level I, Auto Physical Damage Claims.
What You Will Do…
- Independently manage low-complexity physical damage claims, reviewing photos, appraisals, and repair documentation to determine liability and coverage.
- Coordinate with appraisers, vendors, and customers to ensure timely claim resolution.
- Handle Minor Injury Guideline (MIG) claims under the AB framework.
- Conduct calls for more complex AB files to collect information and assess treatment needs.
- Provide administrative support assistance as required.
- Respond to inquiries from claimants, brokers, Agents, and Direct Sales Center staff.
- Provide timely updates and explain coverage, claims processes, and next steps in clear and empathetic terms.
- Work with Senior Adjusters and Team Leads to gain exposure to more complex claim types.
- Actively handle 5-10% of assigned files as stretch claims to support career development.
- Assist during surge periods or catastrophes with triage tasks and low-complexity claims.
What You Will Bring…
- 1-2 years of insurance experience preferred; co-op or internship experience will be considered.
- Post-secondary education in Insurance, Business, or a related field; CIP coursework in progress is an asset.
- Basic understanding of auto damage, injury claim fundamentals, and policy interpretation.
- Proficiency in Microsoft Office and claims management systems.
- Strong attention to detail and a willingness to learn.
- Excellent time management, prioritization, and communication skills.
- Adaptability and collaboration in a fast-paced team environment.
- Customer-service orientation with a professional and empathetic demeanor.
What We Offer… In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you! Apply Today!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
About Heartland Mutual Insurance
Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies brought together long-standing experience in serving Ontario’s insurance needs. In August 2021, Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. The Kings Mutual Insurance Company has been fulfilling the needs of residential, commercial, and agricultural policyholders in Nova Scotia since 1904.
Heartland Farm Mutual is in your community. Whether you're in agriculture, a business owner or a homeowner, more than ever, people like you appreciate the value of the mutual insurance alternative.
Our Vision
To be the leading Mutual dedicated to fulfilling our promise with a personal approach.
Our Mission
Providing tailored insurance solutions through exemplary customer experience-building on our legacy of protecting agribusiness and communities.
Our Values
• Integrity – Our strong moral principles are demonstrated by our commitment to honesty and fairness in all our interactions. • Diversity and Inclusion – We recognize and appreciate diversity and value the contributions of all by fostering an inclusive environment. • Accountability – We deliver on our promises and assume ownership of our actions. • Community & Environment – We contribute positively to improve the quality of life and the sustainability of our communities. • Progressive – We seize value opportunities and embrace change. • Customer Focus – We focus on providing the best customer experience and create outcomes that deliver long term value.
Adjuster Level I, Auto Physical Damage Claims – Waterloo
Top Benefits
About the role
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Adjuster Level I, Auto Physical Damage Claims.
What You Will Do…
- Independently manage low-complexity physical damage claims, reviewing photos, appraisals, and repair documentation to determine liability and coverage.
- Coordinate with appraisers, vendors, and customers to ensure timely claim resolution.
- Handle Minor Injury Guideline (MIG) claims under the AB framework.
- Conduct calls for more complex AB files to collect information and assess treatment needs.
- Provide administrative support assistance as required.
- Respond to inquiries from claimants, brokers, Agents, and Direct Sales Center staff.
- Provide timely updates and explain coverage, claims processes, and next steps in clear and empathetic terms.
- Work with Senior Adjusters and Team Leads to gain exposure to more complex claim types.
- Actively handle 5-10% of assigned files as stretch claims to support career development.
- Assist during surge periods or catastrophes with triage tasks and low-complexity claims.
What You Will Bring…
- 1-2 years of insurance experience preferred; co-op or internship experience will be considered.
- Post-secondary education in Insurance, Business, or a related field; CIP coursework in progress is an asset.
- Basic understanding of auto damage, injury claim fundamentals, and policy interpretation.
- Proficiency in Microsoft Office and claims management systems.
- Strong attention to detail and a willingness to learn.
- Excellent time management, prioritization, and communication skills.
- Adaptability and collaboration in a fast-paced team environment.
- Customer-service orientation with a professional and empathetic demeanor.
What We Offer… In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you! Apply Today!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
About Heartland Mutual Insurance
Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies brought together long-standing experience in serving Ontario’s insurance needs. In August 2021, Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. The Kings Mutual Insurance Company has been fulfilling the needs of residential, commercial, and agricultural policyholders in Nova Scotia since 1904.
Heartland Farm Mutual is in your community. Whether you're in agriculture, a business owner or a homeowner, more than ever, people like you appreciate the value of the mutual insurance alternative.
Our Vision
To be the leading Mutual dedicated to fulfilling our promise with a personal approach.
Our Mission
Providing tailored insurance solutions through exemplary customer experience-building on our legacy of protecting agribusiness and communities.
Our Values
• Integrity – Our strong moral principles are demonstrated by our commitment to honesty and fairness in all our interactions. • Diversity and Inclusion – We recognize and appreciate diversity and value the contributions of all by fostering an inclusive environment. • Accountability – We deliver on our promises and assume ownership of our actions. • Community & Environment – We contribute positively to improve the quality of life and the sustainability of our communities. • Progressive – We seize value opportunities and embrace change. • Customer Focus – We focus on providing the best customer experience and create outcomes that deliver long term value.