About the role
Job Description
As a Customer Service Representative at BMO, you will be responsible for providing exceptional customer service and support to our clients. Your main responsibilities will include:
- Responding to customer inquiries via phone, email, and chat.
- Assisting customers with account management and transactions.
- Resolving customer issues and complaints in a timely manner.
- Educating customers about our products and services.
Required Qualifications
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Previous customer service experience is an asset.
Preferred Qualifications
- Post-secondary education in a related field.
- Experience in the banking or financial services industry.
Additional Information
- Must be available to work flexible hours, including evenings and weekends.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
About the role
Job Description
As a Customer Service Representative at BMO, you will be responsible for providing exceptional customer service and support to our clients. Your main responsibilities will include:
- Responding to customer inquiries via phone, email, and chat.
- Assisting customers with account management and transactions.
- Resolving customer issues and complaints in a timely manner.
- Educating customers about our products and services.
Required Qualifications
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Previous customer service experience is an asset.
Preferred Qualifications
- Post-secondary education in a related field.
- Experience in the banking or financial services industry.
Additional Information
- Must be available to work flexible hours, including evenings and weekends.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.