Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

This position provides basic needs and guidance to men that find themselves homeless by providing a positive, respectful, and safe environment.

Responsibilities:

• Handles the admission, orientation, and evaluation of residents.

• Conducts resident intake interviews and supports basic goal setting.

• Monitors all incoming traffic following safety protocols.

• Liaises with Spiritual and Religious Care team members, internal referral sources and external agencies as needed.

• Stores and records information on resident medication, tools and gear, as per policies and procedures.

• Performs light housekeeping duties and foster a clean workplace culture.

• Provides linen and assistance to each resident, as needed.

• Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.

• Works with program team members to ensure best practices and efficient service delivery.

• Provides mediation in resident conflict to prevent and/or resolve altercations.

• Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.

• Provides and reprograms resident identification cards as per program guidelines. May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures.

• May attend case conferences when necessary.

• Perform various administrative tasks such as:

• recording day-to-day happenings, maintaining logbooks, completing occurrence reports.

• handling finances and documents relating to occupancy fees, meal tickets and lists, receipts, behaviour contracts, notices, incident reports and other position-related reports.

• attending program staff meetings as scheduled.

• assisting at the laundromat and with Program Aid duties, as needed.

• maintaining daily and monthly program statistics.

• assisting with weekly tool and medication cabinet audits.

• coordinating, recording, and distributing weekly food hampers.

• filing previous year’s inactive files and archiving files annually; may audit resident files.

WORKING CONDITIONS:

• Works in a men’s residential housing facility.
• Shift schedule is Monday to Friday 7:00 AM to 3:30 PM
• May have to deal with aggressive people. Potential for verbal, and less likely physical, attacks.
• Exposure to infectious diseases
• Exposure to bodily fluids

Education, Qualifications and Certifications:

• Completed High school diploma, plus specialized courses of up to six (6) months.

• Police Information Check (PIC) with Vulnerable Sector Search

• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.

• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.

Experience

• More than three months but less than one year of prior related experience, including experience with frontline work in a social service setting.

Skills and Capabilities

• Strong customer service skills.

• Attentive listening and observation of body language and able to monitor and read the environment.

• Able to stay calm in stressful situations.

• Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases.

• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.

• Able to pack and lift resident belongings.

• Able to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs.

• Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation:

The target hiring range for this position is $20.87 to $26.08 with a maximum of $31.30.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.