Company Description The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre, and the Michener Institute of Education at UHN. The University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

UHN Connected Care is known for our ability to deliver sustainable change management programs. Born out of a variety of province-wide projects, we are focused on the healthcare experience as a whole. We have worked with and for stakeholders across the care continuum and garnered strong regional knowledge, including electronic referrals, electronic health records and emergency management systems. We are known for our ability to deliver scalable and sustainable solutions to complex health challenges. We continue to look to the future to see where healthcare needs to go, seeking solutions within and beyond digital health to enable what we want to do.

Today, we break down barriers to change and connect people who want to solve these problems, bringing policy makers, funders, thought leaders, clinicians and patients to the table to build solutions together. Working with our partners to bring life to great ideas, we use these ideas to create change through sustainable, shareable practices.

Job Description Department: UHN Connected Care

Reports to: Senior Program Manager, Connected Care

Location: Toronto Western Family Health Team, 440 Bathurst St

Hours: 37.5/week

Status: Permanent Full-time

Position Summary We are seeking a skilled Senior Analyst to join our team. Working on the Toronto Region Delivery Team (TRDT), you will collaborate with healthcare providers and health system partners to support digital enablement in the Toronto Region. Our goal is to increase adoption of digital health tools to improve access to healthcare for patients. The Senior Analyst contributes to the expansion and delivery of eServices through leading technical deployments and providing project and change management support. In particular, this role will be highly involved in delivering eReferral and eConsult solutions for primary care providers, and specialists from community and acute care settings. This role will support the advancement of digital health technologies, while building efficiencies into day-to-day processes. Strong organizational and communication skills, and technical acumen are essential to be successful at working with various stakeholders and contributing to overall project success.

Responsibilties Include

• Successfully support the planning, implementation and delivery of projects within an inter-disciplinary team environment, including with acute, community, and primary care partners
• Support project activities related to scope, schedule, resources, communications, risk, and development of resulting project documentation
• Regularly engage with project sponsors and stakeholders to collect requirements and to ensure success through project lifecycle
• Apply change management and communication strategies to multiple stakeholders and organizations throughout projects
• Perform assignments and special projects in support of organizational objectives, often functioning across disciplines and areas of expertise.
• Manage risks by balancing client expectations, project scope and taking early action to resolve problems
• Identify strengths and weaknesses of various alternatives and select or recommend appropriate solutions which are practical and thorough, to a wide range of complex problems
• Work with minimal supervision and report escalations as required
• Assist in the management and monitoring of project plans and budgets
• Demonstrate ability to oversee end-to-end assignments with varying degrees of complexity and projects with little supervision. Work with project managers to identify and resolve barriers and challenges
• Demonstrate critical thinking to ensure deliverables continue to align with project and program goals and vision; identify impacts of ongoing changes
• Identify and recommend process improvement opportunities
• Develop and present material for review and informational purposes using excellent written, verbal and visual communication skills, with the ability to express complex technical concepts effectively
• Lead self and peers by conduct and example. Participate and contribute on assigned project teams or committees by assisting in the development of guidelines, procedures, or standards. Provide assistance and/or training to designated staff members

Qualifications

• Undergraduate Degree in Health Informatics, Computer Science, Business or related field; clinical background an asset. Post-secondary degree an asset.
• Minimum 2-3 years of experience in healthcare project management, public health administration, or applicable industry experience preferred
• Minimum 2 years of experience working with digital health tools, EMRs, or HIS’ preferred
• Comprehensive knowledge of project management (project planning, implementation, evaluation, risk assessment, benefits realization)
• Project Management and Change Management certifications are assets
• Knowledge and experience in developing and executing communications and adoption plans (e.g., stakeholder analysis, communication strategies and tactics, awareness campaigns, gathering user feedback)
• Excellent interpersonal and client relationship skills
• Excellent analytical, prioritization, and organization skills
• Excellent attention to detail
• Strong knowledge of digital health
• Excellent presentation, writing, and/or training skills
• Excellent team building skills, listening, group facilitation and conflict resolution skills
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project

Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.