Operatic Agency is not just another creative digital agency—we're a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada’s fastest-growing companies five years in a row , we bring brands closer to their audiences with bold ideas and cutting-edge executions.

If you’re passionate about transforming ideas into impactful narratives , thrive in a dynamic, fast-paced environment , and are eager to make a difference , we want you on our team!

About the Role

A Medical Proofreader (QA Specialist) at Operatic Agency plays a key role in ensuring editorial accuracy and consistency across pharmaceutical marketing materials.. Reporting to the Medical Director, the Medical Proofreader is responsible for reviewing multichannel deliverables including print, digital, and web, for grammar, spelling, formatting, and consistency across both branded and unbranded assets. In addition to editorial proofing, the QA Specialist will support quality assurance of website functionality to ensure deliverables meet internal standards prior to client release.

Maintaining QA processes and documentation that keep projects moving smoothly and error-free, the ideal candidate is highly organized, detail-driven, and passionate about upholding the integrity of healthcare communications in a fast-paced, collaborative agency environment.

This is a hybrid role one day a week (Wednesday) at our office located in Hamilton, ON with the exception of it being a remote role within Montreal, QC or surrounding areas – no applications outside of Quebec will be considered remote for this position.

What you’ll be doing

Content and Quality Ownership

• Collaborate closely with copywriters, designers, medical reviewers, and account teams to ensure clarity and accuracy in all communications
• Review all pharma-related content (print, digital, video, social, and presentations) for grammar, spelling, punctuation, formatting, and stylistic consistency
• Ensure accuracy and alignment with brand guidelines, and consistency across brands (unbranded and branded)
• Proactively flag inconsistencies and work with teams to resolve issues efficiently
• Serve as the final quality checkpoint on all deliverables before submission to clients, regulatory bodies (e.g., PAAB), or production
• Help elevate the quality of agency deliverables by championing editorial excellence, attention to detail, and compliance across every touchpoint

Technical Expert

• Strong command of grammar, syntax, and usage aligned with medical and editorial style guides (e.g., AMA, AP)
• Familiarity with Canadian and U.S. pharmaceutical advertising guidelines (e.g., PAAB, FDA, Health Canada) to ensure accurate formatting
• Comfort working within content management systems and markup tools (e.g., Adobe Acrobat and development sites)
• Stay current on pharmaceutical advertising best practices and quality assurance methodologies to support continuous improvement

Process Implementation & Improvement

• Maintain and evolve internal QA checklists, proofreading processes, and documentation standards
• Manage high volumes of content across multiple accounts with consistency, speed, and accuracy
• Support version control and audit trails by tracking revisions, feedback rounds, and final approvals
• Partner with accounts teams to align QA timelines with broader project milestones and delivery schedules
• Participate in internal QA reviews and retrospectives to identify areas for workflow efficiency and process refinement
• Ensure all outputs reflect Operatic’s commitment to quality, compliance, and creative excellence

What you’ll bring to the role

• 2+ years of proofreading or QA experience, preferably in a healthcare, pharma, or regulatory environment
• Bilingual (English/French) proofreading skills
• Deep understanding of medical terminology, drug naming conventions, and clinical referencing
• Familiarity with Canadian or U.S. pharmaceutical advertising regulations (e.g., PAAB, FDA)
• Exceptional attention to detail and ability to catch errors others may miss
• Strong command of grammar, punctuation, and editorial standards (e.g., AMA, AP, or client-specific style guides)
• Proficiency with Adobe Acrobat, Microsoft Office Suite, and project management systems
• Ability to work calmly and accurately under tight deadlines and across multiple projects
• A drive to develop range by learning new skills that expand your expertise

Nice to have

• Experience in an agency or fast-paced creative environment
• Background in medical writing, editing, or regulatory submissions

Why Operatic Agency

• Clear leadership vision
• Challenging and meaningful work
• Competitive pay and comprehensive benefits (medical insurance, dental and vision insurance, life and disability insurance, mental health support)
• Culture of excellence
• Professional growth
• Collaborative & supportive environment
• Recognition & reward
• Diverse clientele
• Vibrant location & hybrid work

Operatic Agency values inclusion and access for all applicants and employees. Please let us know if you require accommodation to participate in the application and interview process. Operatic Agency continuously aims to foster a workplace where individual differences are recognized, appreciated, and respected.

Thank you for your interest in joining Operatic Agency! Only those selected for the next steps will be contacted.