Top Benefits
About the role
Duties:
-
Assist the program manager in coordinating, and monitoring all assigned programs and services, and in ensuring all funding requirements, commitments and targets are met.
-
Troubleshoot, monitor, coach, train and provide guidance to the employment team in areas of assessment, case management and day-to-day operational issues.
-
Monitor and help to supervise activities of administrative staff and volunteers/placement students.
-
Participate in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers.
-
Reviews, monitors, evaluates and enriches established programs to ensure that quality service is provided and meets contractual obligations by maintaining systems including checklists, templates to measure the quality of clients’ files, documentation and data entry.
-
Schedules and conducts weekly randomized file and data bases (CaseFLO, CaMS, CIS, EDB) audits to ensure accurate and timely file documentation/maintenance and data integrity.
-
Compiles, analyzes and disseminates activity monitoring reports to staff, staff teams and Managers.
-
Oversees and processes COJG training applications and conducts employer site visits.
-
Assists in the development in writing funding proposals and reports.
-
Develop, track and monitor all program metrices and assist manager in the evaluation of the program services.
-
Coordinate the successful execution of job fairs and events at the assigned location.
-
Make recommendations to the program manager regarding strategies and activities that improve program efficiency and effectiveness.
-
Tabulate, compile and verify program statistical and assist the manager in preparing narrative reports.
-
Works in collaboration with COSTI’s Marketing Department to create effective program marketing campaigns, including web content, flyers, presentations, etc.
-
Other duties as assigned by the management.
Qualifications:
-
University Degree in Business, Human Resources or a related field.
-
Two (2) years of experience of supervising and coaching of staff in a unionized environment. Preference will be given to those who have supervised staff in an employment program.
-
Three (3) years’ experience providing employment services within the Employment Ontario and multiple employment services guidelines and procedures.
-
Experience working in Employment Ontario programs and knowledge of COJG, Caseflo, CaMS and/or FFAI are strong assets.
-
Exceptional ability in performance management, team leadership and staff coaching/mentoring, preferably in a diverse setting
-
Demonstrated ability to monitor program activity to ensure the provision of quality service in meeting program objectives
-
Demonstrated ability to liaise with community organizations and government.
-
Career and employment counselling and/or job development is preferred
-
Strong understanding of local labor market trends and community services networks
-
Knowledge of the Region of Peel’s underserved neighborhoods and serving multi-barrier clients.
-
Sensitive to and aware of the multicultural community and the social problems facing immigrants.
-
Excellent oral and written English; ability to communicate in a second languages is an asset.
-
Must possess a valid driver’s license and access to a reliable vehicle for work-related travel within the Greater Toronto Area (GTA)
-
Must be available to work some evenings & weekends.
-
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
-
Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption
Location:
10 Gillingham Drive, Unit 300 Brampton
Duration of Position:
July 21, 2025, to June 30, 2026, with possibility of extension
Starting Salary Range:
$59,916 to $63,356 per annum +benefits
Posting Date:
2025-06-26
Closing Date:
2025-07-10
Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #104-25 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=104-25&site=costi
About Costi
Meeting the needs of a diverse society since 1952, COSTI Immigrant Services is a community-based multicultural agency providing employment, educational, settlement and social services to all immigrant communities, new Canadians and individuals in need of assistance.
COSTI strives to be a leader in community service by using a client focused, proactive, and innovative approach in planning, developing and delivering services. Our programs ensure that regardless of language or cultural barriers, people who arrive in Canada are able to use their existing skills, learn new ones, and participate actively in all aspects of Canadian life.
Operating from 18 locations in Toronto, the Region of Peel and York Region, COSTI provides services in more than 60 languages. Last year, over 39,000 individuals received assistance.
Top Benefits
About the role
Duties:
-
Assist the program manager in coordinating, and monitoring all assigned programs and services, and in ensuring all funding requirements, commitments and targets are met.
-
Troubleshoot, monitor, coach, train and provide guidance to the employment team in areas of assessment, case management and day-to-day operational issues.
-
Monitor and help to supervise activities of administrative staff and volunteers/placement students.
-
Participate in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers.
-
Reviews, monitors, evaluates and enriches established programs to ensure that quality service is provided and meets contractual obligations by maintaining systems including checklists, templates to measure the quality of clients’ files, documentation and data entry.
-
Schedules and conducts weekly randomized file and data bases (CaseFLO, CaMS, CIS, EDB) audits to ensure accurate and timely file documentation/maintenance and data integrity.
-
Compiles, analyzes and disseminates activity monitoring reports to staff, staff teams and Managers.
-
Oversees and processes COJG training applications and conducts employer site visits.
-
Assists in the development in writing funding proposals and reports.
-
Develop, track and monitor all program metrices and assist manager in the evaluation of the program services.
-
Coordinate the successful execution of job fairs and events at the assigned location.
-
Make recommendations to the program manager regarding strategies and activities that improve program efficiency and effectiveness.
-
Tabulate, compile and verify program statistical and assist the manager in preparing narrative reports.
-
Works in collaboration with COSTI’s Marketing Department to create effective program marketing campaigns, including web content, flyers, presentations, etc.
-
Other duties as assigned by the management.
Qualifications:
-
University Degree in Business, Human Resources or a related field.
-
Two (2) years of experience of supervising and coaching of staff in a unionized environment. Preference will be given to those who have supervised staff in an employment program.
-
Three (3) years’ experience providing employment services within the Employment Ontario and multiple employment services guidelines and procedures.
-
Experience working in Employment Ontario programs and knowledge of COJG, Caseflo, CaMS and/or FFAI are strong assets.
-
Exceptional ability in performance management, team leadership and staff coaching/mentoring, preferably in a diverse setting
-
Demonstrated ability to monitor program activity to ensure the provision of quality service in meeting program objectives
-
Demonstrated ability to liaise with community organizations and government.
-
Career and employment counselling and/or job development is preferred
-
Strong understanding of local labor market trends and community services networks
-
Knowledge of the Region of Peel’s underserved neighborhoods and serving multi-barrier clients.
-
Sensitive to and aware of the multicultural community and the social problems facing immigrants.
-
Excellent oral and written English; ability to communicate in a second languages is an asset.
-
Must possess a valid driver’s license and access to a reliable vehicle for work-related travel within the Greater Toronto Area (GTA)
-
Must be available to work some evenings & weekends.
-
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
-
Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption
Location:
10 Gillingham Drive, Unit 300 Brampton
Duration of Position:
July 21, 2025, to June 30, 2026, with possibility of extension
Starting Salary Range:
$59,916 to $63,356 per annum +benefits
Posting Date:
2025-06-26
Closing Date:
2025-07-10
Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #104-25 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=104-25&site=costi
About Costi
Meeting the needs of a diverse society since 1952, COSTI Immigrant Services is a community-based multicultural agency providing employment, educational, settlement and social services to all immigrant communities, new Canadians and individuals in need of assistance.
COSTI strives to be a leader in community service by using a client focused, proactive, and innovative approach in planning, developing and delivering services. Our programs ensure that regardless of language or cultural barriers, people who arrive in Canada are able to use their existing skills, learn new ones, and participate actively in all aspects of Canadian life.
Operating from 18 locations in Toronto, the Region of Peel and York Region, COSTI provides services in more than 60 languages. Last year, over 39,000 individuals received assistance.