Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

The position of Front-Line Manager is crucial to the ongoing success of our Western Casualty Claims, as well as Aviva as an organization. The successful candidate will be responsible for the day-to-day management and development of a team of casualty and/or litigation adjusters, who provide exceptional service to our brokers and insured clients.

This is a challenging and rewarding position that requires a unique mix of technical and customer service skills. Our people leaders understand that our greatest success comes from the people we lead. You will be accountable for the leadership of a team of front-line people and the improvement in their performance for the delivery of the business unit outcomes, strategy, and goals.

Come Join out team!

What you'll do

• Create an environment for people to do the best work of their lives & build a stronger team by developing employee’s potential in their current role and for future career aspirations.
• Identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.
• Ensure the operational risks Aviva is exposed to as a result of the team’s output are effectively actioned and managed.
• Identify opportunities to continuously improve our operation through the removal of waste and failure.
• Be a role model of our Aviva Values and lead consistently with our leadership culture i.e. our Culture, Strategy, Commitment and Purpose
• Communicate effectively with confidence, curiosity, and courage and in a collaborative manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those.
• Comply with Regulatory and corporate guidelines.
• Adhere to service standards.
• Ensure key risks are identified, measured, monitored, and managed effectively.

What you'll bring

• 5 + Years claims experience in casualty with experience in CGL claims
• CIP designation
• Previous Guidewire exposure an asset
• Strong coaching and mentoring abilities with a collaborative, team-focused mindset
• Excellent communication and relationship-building skills across all levels
• Highly organized, detail-oriented, and analytical thinker
• Strategic problem solver with solid time management and independent work skills
• Positive, adaptable, and motivated with a growth-oriented attitude
• Solid understanding of insurance operations and MS Office proficiency

What you’ll get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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