Top Benefits
About the role
Senville is a retailer of heating and cooling products, including air conditioners and heat pumps. Based in Montreal, QC, Canada, Senville distributes and sells heating and cooling systems via e-commerce outlets, throughout the United States and Canada.
We are currently seeking a sales representative for a full time permanent remote position.
Your main responsibility will be to receive incoming calls from customers who are interested in our products and services. You will engage with customers, answer their questions, provide product details, all while maintaining excellent customer service. This is a phone-based, customer-focused position where your primary goal is to meet customer needs and ensure satisfaction.
Responsibilities:
- Handle inbound calls from potential and existing customers who are interested in our products.
- Provide accurate and useful information about our products
- Guide customers through the product options, addressing any questions or concerns they may have.
- Handle customer transactions and receipts from sales, verify and ensure transactions are secure and maintain ticket inventory and company assets.
- Assist in providing quotes or pricing details
- Strive to meet call quality standards and customer satisfaction targets set by management.
Qualifications:
- Fluent in English and French
- Excellent verbal communication skills and the ability to build rapport over the phone.
- Previous experience in customer service or sales is preferred.
- Ability to remain patient and professional in handling customer inquiries.
- Strong listening skills and a helpful, solution-oriented mindset.
- Good computer skills and proficient in Windows and Microsoft Office.
- Interest in learning about air conditioning products and services.
- Positive attitude, team-oriented, and self-motivated.
- DEC graduate or equivalent, preferred
Employee Benefits:
- Competitive wage
- Dental care
- Life insurance
- Extended health care
- Paid time off (2 weeks paid after the first year)
- Work from home
- Company events
Job Type: Full-time
Pay: $42,000.00-$47,000.00 per year
Benefits:
- Company events
- Dental care
- Life insurance
- Paid time off
- Work from home
Schedule:
- 8 hour shift
Experience:
- customer service: 1 year (required)
Language:
- English (required)
- French (required)
Work Location: Remote
Application deadline: 2025-06-22
Top Benefits
About the role
Senville is a retailer of heating and cooling products, including air conditioners and heat pumps. Based in Montreal, QC, Canada, Senville distributes and sells heating and cooling systems via e-commerce outlets, throughout the United States and Canada.
We are currently seeking a sales representative for a full time permanent remote position.
Your main responsibility will be to receive incoming calls from customers who are interested in our products and services. You will engage with customers, answer their questions, provide product details, all while maintaining excellent customer service. This is a phone-based, customer-focused position where your primary goal is to meet customer needs and ensure satisfaction.
Responsibilities:
- Handle inbound calls from potential and existing customers who are interested in our products.
- Provide accurate and useful information about our products
- Guide customers through the product options, addressing any questions or concerns they may have.
- Handle customer transactions and receipts from sales, verify and ensure transactions are secure and maintain ticket inventory and company assets.
- Assist in providing quotes or pricing details
- Strive to meet call quality standards and customer satisfaction targets set by management.
Qualifications:
- Fluent in English and French
- Excellent verbal communication skills and the ability to build rapport over the phone.
- Previous experience in customer service or sales is preferred.
- Ability to remain patient and professional in handling customer inquiries.
- Strong listening skills and a helpful, solution-oriented mindset.
- Good computer skills and proficient in Windows and Microsoft Office.
- Interest in learning about air conditioning products and services.
- Positive attitude, team-oriented, and self-motivated.
- DEC graduate or equivalent, preferred
Employee Benefits:
- Competitive wage
- Dental care
- Life insurance
- Extended health care
- Paid time off (2 weeks paid after the first year)
- Work from home
- Company events
Job Type: Full-time
Pay: $42,000.00-$47,000.00 per year
Benefits:
- Company events
- Dental care
- Life insurance
- Paid time off
- Work from home
Schedule:
- 8 hour shift
Experience:
- customer service: 1 year (required)
Language:
- English (required)
- French (required)
Work Location: Remote
Application deadline: 2025-06-22