About the role
We are actively looking for a Microsoft D365 F&O Consultant. If you are actively looking for a new job please share your profile.
Role: Microsoft D365 F&O Consultant
Duration: 12 Months
Location: Toronto, Canada
This is hybrid role 2-3 days onsite in Toronto, Canada.
- To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
- Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
- Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
- Field incoming problem tickets to resolve application and software issues (ERP)
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Maintain and enhance performance of all new and existing software and applications across the organization
- Identify and learn appropriate software applications used and supported by the organization
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
- Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
- Take ownership of application change requests and involve the appropriate parties to see the request to completion
- Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
- Perform other duties as assigned
SOX Requirements
- Ensure the ongoing design, execution, and effectiveness of all controls within the role's span of control
- Ensure all required documentation related to underlying reports, control performance, and review steps, is complete, accurate, and updated
- Identify and communicate control changes as necessary to the Global Process Owner (GPO) for review and alignment. Once approved, update the control design through the quarterly Control Design Assessment process
- Accountable for controls working as designed, performed consistently, and timely to ensure financial risk is mitigated
- Support management and independent testing as appropriate
Qualifications:
- Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations).
- Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Knowledge of SQL and database queries, and trends in technology relating to software applications.
- Experience utilizing enterprise ITSM / ticketing tool
- Highly self-motivated and directed individual
- Good analytical and problem-solving abilities, and the ability to absorb new ideas and concepts quickly
- Ability to work in a high-pressure environment while effectively prioritizing and executing tasks
- Strong researching skills on technical application issues
- Ability to present ideas in a professional and user-friendly manner
- Strong customer service orientation
- Excellent written, oral, interpersonal, and presentation skills
- Experience working in a team-oriented, collaborative environment
Relevant education in Computer Science, information systems OR equivalent work experience is an asset
Thank You
Satti Reddy
About YASH Technologies
YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabilities "Glocally" with a consultative & value-centric approach to enable clients to achieve unprecedented performance and revenue growth at optimized costs. We are incredibly passionate about our mission - driving customer success, engaging with our associates, and giving back to the communities in which we live. We have fostered an environment that empowers associates and allows them to actualize themselves while enabling them to deliver exceptional experiences to our customers and partners.
We deeply treasure the trust evolve as an organization to bring our business, industry, and technology experience to develop and optimize innovative business-driven technology solutions for our customers. Regarding our vision, mission and values, YASH is focused on building long-term relationships and working with clients as an extended team. As such, YASH has created a culture where people feel empowered to make a difference; where every YASHian is passionate about innovation and collaboration; and where we take care of each other, our clients, our partners, and our communities just because it is the right thing to do.
About the role
We are actively looking for a Microsoft D365 F&O Consultant. If you are actively looking for a new job please share your profile.
Role: Microsoft D365 F&O Consultant
Duration: 12 Months
Location: Toronto, Canada
This is hybrid role 2-3 days onsite in Toronto, Canada.
- To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
- Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
- Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
- Field incoming problem tickets to resolve application and software issues (ERP)
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Maintain and enhance performance of all new and existing software and applications across the organization
- Identify and learn appropriate software applications used and supported by the organization
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
- Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
- Take ownership of application change requests and involve the appropriate parties to see the request to completion
- Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
- Perform other duties as assigned
SOX Requirements
- Ensure the ongoing design, execution, and effectiveness of all controls within the role's span of control
- Ensure all required documentation related to underlying reports, control performance, and review steps, is complete, accurate, and updated
- Identify and communicate control changes as necessary to the Global Process Owner (GPO) for review and alignment. Once approved, update the control design through the quarterly Control Design Assessment process
- Accountable for controls working as designed, performed consistently, and timely to ensure financial risk is mitigated
- Support management and independent testing as appropriate
Qualifications:
- Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations).
- Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Knowledge of SQL and database queries, and trends in technology relating to software applications.
- Experience utilizing enterprise ITSM / ticketing tool
- Highly self-motivated and directed individual
- Good analytical and problem-solving abilities, and the ability to absorb new ideas and concepts quickly
- Ability to work in a high-pressure environment while effectively prioritizing and executing tasks
- Strong researching skills on technical application issues
- Ability to present ideas in a professional and user-friendly manner
- Strong customer service orientation
- Excellent written, oral, interpersonal, and presentation skills
- Experience working in a team-oriented, collaborative environment
Relevant education in Computer Science, information systems OR equivalent work experience is an asset
Thank You
Satti Reddy
About YASH Technologies
YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabilities "Glocally" with a consultative & value-centric approach to enable clients to achieve unprecedented performance and revenue growth at optimized costs. We are incredibly passionate about our mission - driving customer success, engaging with our associates, and giving back to the communities in which we live. We have fostered an environment that empowers associates and allows them to actualize themselves while enabling them to deliver exceptional experiences to our customers and partners.
We deeply treasure the trust evolve as an organization to bring our business, industry, and technology experience to develop and optimize innovative business-driven technology solutions for our customers. Regarding our vision, mission and values, YASH is focused on building long-term relationships and working with clients as an extended team. As such, YASH has created a culture where people feel empowered to make a difference; where every YASHian is passionate about innovation and collaboration; and where we take care of each other, our clients, our partners, and our communities just because it is the right thing to do.