Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.

Our Verify, Fraud & Financial Crime team is seeking a Property SIU Desk Investigator who is passionate about uncovering the truth and protecting our customers. As the escalation point for questionable claims, policies, and suppliers, you will conduct both desk-based and field investigations to assess the validity of suspicious activity.

Come join our team!

What You’ll Do

• Develop investigation strategies, gather and analyze facts, order searches, and engage investigative vendors as needed
• Conduct interviews, take recorded statements, and participate as necessary in Examinations Under Oath (EUOs)
• Manage case files, ensuring defensibility, proper documentation, and evidence collection (physical and electronic)
• Prioritize investigations based on capacity and impact, collaborating with other investigators as needed
• Determine when investigations are ready for disposition and provide clear, supported recommendations
• Prepare for and participate in Decision Panel meetings
• Provide technical expertise and guidance on fraud detection, investigation, and resolution
• Support Claims Advisors and other stakeholders with investigative techniques
• Deliver exceptional customer service, including managing difficult supplier interactions
• Collaborate with colleagues across Verify, Claims, Underwriting, and Legal
• Continuously evaluate evidence to determine claim validity
• Contribute to the development and enhancement of fraud detection tools and indicators
• Deliver fraud awareness and investigation training (e.g., huddles, workshops, coaching)
• Attend court as required and prepare Aviva witnesses for testimony
• Ensure investigations comply with corporate guidelines, legislation, and regulatory requirements

What You’ll Bring

• Post-secondary education (insurance or investigation-related preferred)
• CIP designation or working toward completion
• Minimum 5 years of experience in investigating or adjusting property and/or auto claims
• Experience handling complex claimants, policyholders, and suppliers
• Strong technical knowledge of property claims and insurance policies
• Highly organized with the ability to prioritize tasks effectively
• Investigative or litigation background preferred
• Solid understanding of claims and underwriting processes
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication skills—diplomatic, empathetic, and clear
• Ability to de-escalate challenging situations
• Confident working in ambiguous or high-pressure environments
• Knowledge of applicable statutory conditions and legislation

What You’ll Get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.