Role impact:

The Infrastructure Services function has the mandate to ensure that all resources and tools needed to manage the provisioning, capacity, performance, availability and security of the computing, networking and application environment are available and secured. This includes the processes associated with delivering the right set of technology services at the right quality, and cost effectively for the business as well as the technology architecture design and oversight of the corporate and property infrastructure environments.

The key goals of the Director, Infrastructure Services are as follows:

• To provide technology infrastructure services including network connectivity, systems (servers) and cloud (IaaS and PaaS) services to the company in a continuously improving way.

• To secure . the infrastructure assets and services to maintain confidentiality, availability and integrity of the data and assets.

• To provide IT operational consultation and guidance to our Development and Operations organizations in terms of best practices, technology engineering and design, implementation, and support of building technology for our various asset classes.

What you will deliver:

• Leads a team of dedicated and experienced IT professionals who ensure that infrastructure capabilities and services are appropriate for operational requirements.
• Takes a lead role in developing the business strategy for IT infrastructure Operations function by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Engagement with Development to create and maintain a charter for a revised General Performance Standards (GPS) specific to IT designs, standards, and specifications for new projects.
• Engage with Operations Services to establish infrastructure and technology specifications to support Smart Building Strategy.
• Responsible for Service Level Management through the analysis, development and improvement of technology, information security, IT procurement and IP telephony standards across the organization to maintain a technological, secured, and competitive edge that is aligned with Company strategy.
• Creates IT infrastructure architecture, plans and roadmaps supporting business strategies
• Works closely with IT management to ensure that IT Infrastructure and Operations meet business needs and objectives.
• Works closely with Information Security to implement processes and controls to comply with the cybersecurity program which will include next generation strategy for property network segregation.
• Collaborates with Information Security, Data &Technology and business leadership in the planning and implementation of cybersecurity incident management, backup, and recovery, and remediation of IT infrastructure for corporate and property domains.
• Provides consultation and guidance to our Development and Operations organizations in terms of defined specifications, best practices, design, implementation, and support of building technology for properties in our asset classes.
• Provides thought leadership in cost optimization, innovation, and efficiency improvement.
• Develops stronger Client relationships to support service objectives with the Senior Manager of Client Services.
• Continuous improvement in developing stronger operational and service delivery partnerships with other departments.
• Actively participates in technology industry events and development of strategic partnerships.
• Research solutions, solicits input from outside industry experts and recommends solutions to meet business requirements.
• Defines requirements with key business stakeholders to understand needs and align the property technology environments, platforms, and IT operations appropriately.
• Define and communicate corporate procedures, policies, and standards for the IT Infrastructure and Operations groups.
• Responsible for the short and long-term strategic plans to ensure Infrastructure availability, capacity, security, and IT service continuity that meets existing and future requirements.
• Ensures effective execution of major IT operations related projects through the complete project lifecycle, undertaking proactive monitoring of costs, timescales, and resources throughout.

What your strengths are:

• Proven leadership ability
• Strategic thinker
• Ability to set and manage priorities judiciously
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Strong tactical skills
• Ability to articulate ideas to both technical and non-technical audiences
• Exceptionally self-motivated and directed
• Keen attention to detail
• Exceptional service orientation
• Ability to motivate in a team-oriented, collaborative environment
• Strong coaching and mentoring skills

What you need to succeed:

• Minimum of 10 years’ experience managing and/or directing technology operations
• Minimum of 10 years of progressively responsible experience working with multi-platform systems and related software
• Minimum of 10 years’ management experience within a customer-focused IT client service and/or operations environment
• University or College degree in the field of computer science, business administration or relevant field
• V3 ITIL Essentials Certification
• Strong understanding of building operational systems and solutions
• Experience in strategic technology planning, execution, and policy development
• Excellent knowledge of a wide range of technology environments
• Excellent understanding of project management principles
• Proven experience in planning, organization, and development
• Demonstrated ability to apply technology solutions to business problems

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.