225-046 - Regular Part-Time, Frontline Worker Frontline Worker
Top Benefits
About the role
JOB POSTING
(Internal/External)
POSTING NUMBER: 2021-110
POSITION: Regular Part-time, Frontline Worker, Transitional Emergency Shelter Program (MTESP and WTESP) Current Rotation – Friday-Saturday MTESP 23:30-07:30/ Sunday- Monday WTESP 23:00-07:15 Unifor Local 8300 Wage Scale and Group Benefits. RRSPs after 3328 hours.
CLOSING DATE: Send your resume and covering letter, quoting posting number 2021-110 no later than 4:00 p.m. on October5th, 2021.
RESPONSIBILITIES
- Provide support to high acuity service users, including provision of basic needs, crisis intervention, engagement and referrals.
- Establish professional relationships that respect the dignity and individuality of each client and staff member.
- Support service users through the maintenance of a clean and sanitary environment in accordance with the needs of the program.
- Follow program procedures for distribution of medication and other supplies.
- Effectively utilize communication systems to convey client and program related information.
- Engage in client advocacy.
- Work both independently and as a member of the team
- Work collaboratively with partnering agencies.
- Demonstrate knowledge of and ability to carry out all safety requirements and emergency procedures.
- Additional duties as required.
QUALIFICATIONS
- Post-Secondary education in Social Science or equivalent experience
- Knowledge of addiction, mental health, and poverty issues
- Ability to work using a health promotion approach and harm reduction philosophies
- Demonstrated ability in behavioural/intoxication assessment and in using NVCI principles, strong de-escalation skills
- Demonstrated problem-solving skills, collaboration abilities and good judgement
- Strong written and verbal communication skills
- Promotion of values such as compassion, empathy, patience and inclusion
- Experience in maintaining accurate records
- Dependability and commitment to the program
- Proficiency in Microsoft Office and related software is required
- Able to support clients who are not steady on their feet
Please note that you do not need to be trained in the specific program being posted to be a successful candidate. SGH will provide training to candidates when awarded a new position.
Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities. Please inform if you require accommodation through the hiring process, so that we can make every effort to meet your needs.
Job Type: Part-time
Pay: $23.48 per hour
Expected hours: 32 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
Application deadline: 2025-07-18
About Shepherds of Good Hope
Since 1983, Shepherds of Good Hope has been making our community a better place for all. From our humble beginnings as a soup kitchen in the basement of St. Brigid's Church, to today, as a leader in shelter services and supportive housing with nine locations across Ottawa.
Our programs and services help the poor, the marginalized, and the homeless in our community by following a harm reduction model. We meet people where they are, because that's where we are needed most. We know that every person has their own story and unique potential. We believe that every person deserves access to the resources and opportunities to improve their life, at their own pace.
As we encounter new problems and emerging needs, we develop pragmatic, innovative solutions that help those we serve renew their sense of worth, dignity and community — and that create a measurable return on investment for our city as a whole. Today, we foster hope and reduce harm in Ottawa by supporting the homeless and most vulnerable with specialized services, programs and partnerships.
Through our specialized services, programs and partnerships, we help address challenges with mental health, addictions and trauma.
Every day, Shepherds of Good Hope:
- Helps stabilize people through our innovative specialized shelter programs
- Provides permanent homes with on-site, around-the-clock support in our supportive housing facilities
- Serves hundreds at our soup kitchen and drop-in centre
- Prepares people for employment through our social enterprise program
225-046 - Regular Part-Time, Frontline Worker Frontline Worker
Top Benefits
About the role
JOB POSTING
(Internal/External)
POSTING NUMBER: 2021-110
POSITION: Regular Part-time, Frontline Worker, Transitional Emergency Shelter Program (MTESP and WTESP) Current Rotation – Friday-Saturday MTESP 23:30-07:30/ Sunday- Monday WTESP 23:00-07:15 Unifor Local 8300 Wage Scale and Group Benefits. RRSPs after 3328 hours.
CLOSING DATE: Send your resume and covering letter, quoting posting number 2021-110 no later than 4:00 p.m. on October5th, 2021.
RESPONSIBILITIES
- Provide support to high acuity service users, including provision of basic needs, crisis intervention, engagement and referrals.
- Establish professional relationships that respect the dignity and individuality of each client and staff member.
- Support service users through the maintenance of a clean and sanitary environment in accordance with the needs of the program.
- Follow program procedures for distribution of medication and other supplies.
- Effectively utilize communication systems to convey client and program related information.
- Engage in client advocacy.
- Work both independently and as a member of the team
- Work collaboratively with partnering agencies.
- Demonstrate knowledge of and ability to carry out all safety requirements and emergency procedures.
- Additional duties as required.
QUALIFICATIONS
- Post-Secondary education in Social Science or equivalent experience
- Knowledge of addiction, mental health, and poverty issues
- Ability to work using a health promotion approach and harm reduction philosophies
- Demonstrated ability in behavioural/intoxication assessment and in using NVCI principles, strong de-escalation skills
- Demonstrated problem-solving skills, collaboration abilities and good judgement
- Strong written and verbal communication skills
- Promotion of values such as compassion, empathy, patience and inclusion
- Experience in maintaining accurate records
- Dependability and commitment to the program
- Proficiency in Microsoft Office and related software is required
- Able to support clients who are not steady on their feet
Please note that you do not need to be trained in the specific program being posted to be a successful candidate. SGH will provide training to candidates when awarded a new position.
Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities. Please inform if you require accommodation through the hiring process, so that we can make every effort to meet your needs.
Job Type: Part-time
Pay: $23.48 per hour
Expected hours: 32 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
Application deadline: 2025-07-18
About Shepherds of Good Hope
Since 1983, Shepherds of Good Hope has been making our community a better place for all. From our humble beginnings as a soup kitchen in the basement of St. Brigid's Church, to today, as a leader in shelter services and supportive housing with nine locations across Ottawa.
Our programs and services help the poor, the marginalized, and the homeless in our community by following a harm reduction model. We meet people where they are, because that's where we are needed most. We know that every person has their own story and unique potential. We believe that every person deserves access to the resources and opportunities to improve their life, at their own pace.
As we encounter new problems and emerging needs, we develop pragmatic, innovative solutions that help those we serve renew their sense of worth, dignity and community — and that create a measurable return on investment for our city as a whole. Today, we foster hope and reduce harm in Ottawa by supporting the homeless and most vulnerable with specialized services, programs and partnerships.
Through our specialized services, programs and partnerships, we help address challenges with mental health, addictions and trauma.
Every day, Shepherds of Good Hope:
- Helps stabilize people through our innovative specialized shelter programs
- Provides permanent homes with on-site, around-the-clock support in our supportive housing facilities
- Serves hundreds at our soup kitchen and drop-in centre
- Prepares people for employment through our social enterprise program