Top Benefits
About the role
What makes us so great?
We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value – for nearly 100 years.
We forge relationships that last – this is one of the things we enjoy most about our jobs. We call our employees “Team Members” and our managers “Leaders”. We are resourceful and authentic. We build trust by staying true to our word and providing Royal Service every chance we get.
You won’t find our unique combination of products and people anywhere else.
So what’s this role all about?
Our National Contact Centre is a fast paced, inbound contact centre where our Team Members are empowered to find creative, customer-centric solutions using a values-based approach.
You will typically spend your day processing customers’ orders by telephone, website and email, answering inquiries, and maintaining accurate customer information in our databases in both official languages. You will have the opportunity to learn about our products and share that knowledge with our customers.
We encourage continued growth and offer opportunities to learn more about the business and support other initiatives that help make Princess Auto a Great Place to Work and Shop.
We are looking for customer-focused people who can work a variety of day, evening, and weekend shifts to join the team!
You’ll fit in great if you:
- To be fluent in English (written and oral), French is an asset
- The desire to quickly learn about the awesome products we sell!
- Excellent problem solving skills
- Enjoy working with people
- Be respectful, upfront and honest
- Value Teamwork, ownership, people, integrity and community.
What’s in it for you?
We’ll offer you a competitive salary and top-notch company paid benefits. You’ll also participate in annual profit sharing, a variety of savings plan options, and we’ll match contributions to your pension as soon as you’re eligible. You’ll get a Team Member store discount on your first day, and other great perks too.
Our Home Office matches our personality - welcoming, a little quirky and full of energy. With access to free parking, an on-site gym & salon, bottomless coffee at the grill, and a games facility – work feels a little bit more like home.
Ready to join us? Apply today – we’re ready to meet you!
Voted one of Canada’s Best Employers 2025 by Forbes
Accessibility
Princess Auto Ltd. will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
About Princess Auto
We provide hard-working Canadians with a unique assortment of tools and equipment through more than 50 stores coast-to-coast, a National Call Centre, and our online store.
We serve the tradespeople, farmers, inventors and industrial workers that keep our country going. We aim to provide the tools and equipment you need at an exceptional value, and offer an unrivalled experience backed by our Royal Service Promise: "No sale is final until you’re satisfied". That means we will gladly repair, replace, or refund any product to your satisfaction. We mean it.
We call employees Team Members, to remind us all that we’re in this together. Yes, we’re here to work — but that doesn’t mean we can’t have some fun along the way. So, if you’re the type who wants to get to know the people you work with and become part of a team that’s committed to providing second-to-none service, you’ll probably fit in around here.
We don’t have a lot of rule books at Princess Auto — in fact, there’s really only one rule: always try to do the right thing. For our customers and for each other. So, if you’re good at figuring things out on your own, but aren’t afraid to ask for help when you can’t, and most importantly — you have a can-do attitude — you’re the type of person we want to welcome to our team.
Top Benefits
About the role
What makes us so great?
We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value – for nearly 100 years.
We forge relationships that last – this is one of the things we enjoy most about our jobs. We call our employees “Team Members” and our managers “Leaders”. We are resourceful and authentic. We build trust by staying true to our word and providing Royal Service every chance we get.
You won’t find our unique combination of products and people anywhere else.
So what’s this role all about?
Our National Contact Centre is a fast paced, inbound contact centre where our Team Members are empowered to find creative, customer-centric solutions using a values-based approach.
You will typically spend your day processing customers’ orders by telephone, website and email, answering inquiries, and maintaining accurate customer information in our databases in both official languages. You will have the opportunity to learn about our products and share that knowledge with our customers.
We encourage continued growth and offer opportunities to learn more about the business and support other initiatives that help make Princess Auto a Great Place to Work and Shop.
We are looking for customer-focused people who can work a variety of day, evening, and weekend shifts to join the team!
You’ll fit in great if you:
- To be fluent in English (written and oral), French is an asset
- The desire to quickly learn about the awesome products we sell!
- Excellent problem solving skills
- Enjoy working with people
- Be respectful, upfront and honest
- Value Teamwork, ownership, people, integrity and community.
What’s in it for you?
We’ll offer you a competitive salary and top-notch company paid benefits. You’ll also participate in annual profit sharing, a variety of savings plan options, and we’ll match contributions to your pension as soon as you’re eligible. You’ll get a Team Member store discount on your first day, and other great perks too.
Our Home Office matches our personality - welcoming, a little quirky and full of energy. With access to free parking, an on-site gym & salon, bottomless coffee at the grill, and a games facility – work feels a little bit more like home.
Ready to join us? Apply today – we’re ready to meet you!
Voted one of Canada’s Best Employers 2025 by Forbes
Accessibility
Princess Auto Ltd. will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
About Princess Auto
We provide hard-working Canadians with a unique assortment of tools and equipment through more than 50 stores coast-to-coast, a National Call Centre, and our online store.
We serve the tradespeople, farmers, inventors and industrial workers that keep our country going. We aim to provide the tools and equipment you need at an exceptional value, and offer an unrivalled experience backed by our Royal Service Promise: "No sale is final until you’re satisfied". That means we will gladly repair, replace, or refund any product to your satisfaction. We mean it.
We call employees Team Members, to remind us all that we’re in this together. Yes, we’re here to work — but that doesn’t mean we can’t have some fun along the way. So, if you’re the type who wants to get to know the people you work with and become part of a team that’s committed to providing second-to-none service, you’ll probably fit in around here.
We don’t have a lot of rule books at Princess Auto — in fact, there’s really only one rule: always try to do the right thing. For our customers and for each other. So, if you’re good at figuring things out on your own, but aren’t afraid to ask for help when you can’t, and most importantly — you have a can-do attitude — you’re the type of person we want to welcome to our team.