POSITION OVERVIEW
We are looking for a friendly, proactive, and dynamic Customer Service Representative to join our team at PlayZone. In this role, you will be at the heart of our facility’s daily operations, ensuring a welcoming and safe experience for all visitors.

Your key responsibilities will include greeting guests upon arrival, verifying completion of required waivers, and handling customer inquiries with professionalism and care. You may also be called upon to support other facilities as needed, including the Eagle Ridge Community Centre, Westhills Ice Arena, and the seasonal Outdoor Skating Rink.

This position requires a strong focus on delivering exceptional customer service while upholding all operational procedures and safety standards.

DUTIES & RESPONSIBILITIES :

• Delivering exceptional customer service to all guests, including greeting customers upon arrival, engaging with parents, guardians, and participants, and ensuring all policies, procedures, and house rules are consistently upheld.
• Hosting birthday party rentals as needed. This includes preparing party areas, welcoming and assisting guests throughout their visit, coordinating food and beverage orders, ensuring adherence to safety guidelines, and creating a fun and memorable experience for all participants.
• Verifying that all participants and guardians have completed the digital waiver form and ensuring accurate distribution of corresponding numbered bracelets.
• Carrying out daily administrative responsibilities, including the accurate and timely completion of key documentation such as the Communications Binder, Daily Maintenance Binder, and routine checklists (daily, weekly, and monthly). This also involves maintaining organized records, reporting any issues or maintenance concerns, and ensuring all procedures align with facility standards and operational protocols.
• Processing cash and electronic payments efficiently through a Point of Sale (POS) system while ensuring accuracy, professionalism, and an exceptional customer experience.

REQUIREMENTS

• First Aid Certification
• Criminal Record Check

WORKING CONDITIONS: While the primary work location is PlayZone, duties may also take place at the Eagle Ridge Community Centre, Westhills Ice Arena, or other facilities across the complex. Responsibilities include physical tasks such as lifting and cleaning, along with a variety of administrative duties.

DISCLAIMER: This description has been designed to indicate the key responsibilities of the job and the nature of the work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Job Type: Part-time

Pay: From $17.85 per hour

Benefits:

• Casual dress
• Discounted or free food
• Store discount

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person