Reporting to the Director, Special Projects, this individual plays a key leadership role in overseeing the full project lifecycle—engaging with the client prior to project award, remaining actively involved during execution, and taking full ownership upon project completion. This individual is responsible for ensuring a smooth project transition, managing closure activities, and fostering strong, long-term client relationships. Additionally, the Account Manager will lead the development and oversight of future solutions tailored to the client and facility’s evolving needs.

The Account Manager represents the organization. They are the eyes, ears, and brain for the client and the project and is responsible for ensuring the completion of work on time, according to specifications, and at a profit. To external stakeholders, this person is the Mechanical ambassador, with authority to act on behalf of the company. This position has many facets, a job that requires excellent communication skills, strong organizational skills, managerial, leadership, technical knowledge, sound judgment, common sense, sensitivity to people, and a knack of diplomacy.

A safe and healthy work environment is one of Symtech's primary goals and a central guiding principle for the organization. Symtech and its employees are aligned in the organization’s goal of zero incidents. Symtech's most valuable asset is its employees. Symtech is dedicated to providing and maintaining a safe and healthy work environment for all its employees. Symtech's safety culture is encouraged within the organization and promoted through demonstrating and communicating the importance of safety within the community where work is performed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for clients, overseeing the assessment of project scope, scheduling, and resource planning, ensuring the necessary materials and labor are allocated for successful project execution;
• Oversee a complete estimate recount for selected project with a detailed review of plans, specifications and bid form;
• Work closely with Account Executive to ensure that all projects have been clearly defined and turned over in detail;
• Organize and lead internal “Kickoff” meetings for new projects, setting clear objectives, timelines, and performance standards. Ensure all resources are in place to meet client expectations and project goals;
• Plan and organize a project as necessary;
• Establish clear project objectives, policies, procedures and performance standards within boundaries of corporate policies;
• Maintain effective communication with clients, contractors, and other stakeholders, ensuring the project is on track and addressing any concerns or issues that arise
• Take a lead in drafting, revising, and finalizing project contracts.
• Negotiate terms and conditions with clients, vendors, and subcontractors to ensure the best possible outcomes for the company and client
• Manage financial aspects of contracts (progress billing, rental equipment, income/expenses) to protect the company’s interest and simultaneously maintain good relationship with client;
• Tender, review and supervise the preparation of all change orders on the project;
• Negotiate all pricing/ change orders on the project as required;
• Ensure that pricing and change orders are submitted in a timely manner and are incorporated into the monthly billing process;
• Manage / Maintain all logs per company policies required to track the progress of the project;
• Train, mentor and effectively supervise an Account Executive (if applicable) in the maintenance of project required tracking devices;
• Maintain liaison with prime client to facilitate construction activities;
• Assists in the negotiations with various vendors, suppliers and subcontractors to ensure the most competitive price, quality and timelines of products and services to be provided;
• Monitor construction activities in conjunction with the onsite Superintendent, General Foreman, Sub Foreman and General Manager to ensure project is being built on schedule, and within budgets;
• Oversee and assit with the timeline preparation of the project;
• Ensure that everyone is cognizant of the timeline and scheduling to ensure on time completion of the projects;
• Maintain contact with Senior Management, Divisional Manager, General Contractor, Engineers and owner on the status of the project to ensure cost effective and timely results;
• Enforce and ensure compliance to project contract documents and relevant and pertinent government regulations and provide the appropriate follow up;
• Proactively investigate any potentially serious situations and implement corrective measures within company guidelines, and under supervision;
• Represent the company as required at all necessary meetings to address any issues;
• Consult the General Contractor and or Owner/Operator on any new issues that have been identified. When required and needed present proposals and project outlines.
• Supervise the preparation of all change quotations for presentation to the prime client. Negotiate all change quotations to a conclusion;
• Prepare and attend monthly costing meeting with Senior Mangers;
• Assure that all billings are current before the contract due date;
• Provide and analyze weekly reports on project metrics, such as expense tracking, budget comparisons, and project progress, ensuring transparency and clear communication with senior management;
• Attend regular and after hour functions, i.e Hockey, Basketball, Social events.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.

EXPERIENCE, SKILLS & KNOWLEDGE:

• Can be a combination of training, education and relevant work experience that is equivalent.
• Bachelor’s Degree in Construction Management or other related discipline preferred.
• Accubid & Change Order experience is mandatory;
• Knowledge of construction technology, scheduling, equipment and methods required.
• Solid understanding of HVAC and Plumbing systems/equipment
• Tactful and has professional demeanor, and ability to interact effectively with managers, employees, vendors and others;
• Ability to identify and meet customer's needs, expectations and requirements.
• Create and drive process changes to develop winning strategies, account management, issues resolution and order closure;
• Excellent verbal and written communication skills;
• Proven ability to successfully manage multiple projects/accounts at the same time;
• Strong organizational, record-keeping and follow-up skills;
• Can manage multiple tasks under time constraints and able to effectively manage a team professional office environment;
• Business development/heavy client interaction
• Strong persuasive and interpersonal skills;
• Demonstrated ability to be self-motivated, proactive, and an effective team player;
• Must possess the ability to solve practical problems and deal with a variety of specific variables in situations where only limited standardization exists;
• Must be a self-starter and a problem solver;
• Ability to understand and follow standard operating policies and procedures;
• Ability to perform duties in a professional manner and appearance;
• Familiarity with team-building techniques;
• Possess the ability to solve practical problems and deal with a variety of specific variables in situations where only limited standardization exists;
• Must be a self-starter and a problem solver;
• Appearance always must represent SYMTECH’S image;
• Strong administration and organizational skills.
• Excellent communication and interpersonal skills.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.);
• Ability to interface with all levels of staff in a professional manner.

TRAVEL:

• 0-50 % travel may be required for this position.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Application question(s):

• How many years of HVAC experience?
• How many years of Plumbing experience?
• Project experience? (Please be specific, i.e.: Residential, Hospitals, Factories, etc.)
• What estimating software's have you used?

Licence/Certification:

• Driving Licence (required)

Work Location: In person