Front Desk Sales & Service Coordinator

Location: Downtown & Midtown Toronto (Rotating)
Type: Full-Time | In-Person | 5 Days/Week

About This Role

If you’re warm, trustworthy, and love helping kids and families feel welcome and supported, we’d love you at the front desk of our multi-award-winning, family-centred academy.

We’re a busy, trusted business serving hundreds of families every week — and this role is all about customer service, scheduling, and guiding parents to enroll in programs that help their kids thrive.

Because this is a full-time, 5-days-a-week, in-person position, it’s best for someone ready to grow roots here and give this role their full energy and focus.

You don’t need to be a musician — in fact, this role is about family service, daily operations, and converting leads to sales, not performing or teaching. If you’re actively pursuing another major career or side role — like performing, acting, or film — this probably won’t be the right match. You’ll thrive here if you love working with families and want stable, meaningful work you can build on for years to come.

What You’ll Do

✅ Be the warm, trustworthy voice and face that families meet first
✅ Answer calls, emails, and in-person questions clearly and cheerfully
✅ Convert inquiries into student registrations — no cold calling, just genuine guidance and care
✅ Keep teacher schedules organized, running smoothly, and full — no empty slots!
✅ Solve scheduling puzzles and student needs with calm confidence
✅ Keep our space tidy, welcoming, and professional
✅ Jump in where needed to help students, parents, and teachers have the best experience possible

Who Thrives Here

• You’re naturally warm, humble, and upbeat — people feel instantly comfortable with you
• You have a clear, friendly phone manner — people trust you and would buy from you
• You enjoy a busy day with lots of moving parts and small wins
• You’ve worked front-desk, hospitality, retail, or customer service and enjoyed it
• You communicate clearly — spoken and written English are strong and easy to understand
• You follow systems and scripts well — you’re detail-oriented, prepared, and don’t “wing it”
• You want a place to grow long-term and build great relationships — not just pass through

Your Schedule

Tues & Wed: 1:00–9:00 PM
Thurs: 10:00 AM–6:00 PM
Fri: 12:00–8:00 PM
Sat: 9:30 AM–5:30 PM
(Mostly Midtown, with one day Downtown)

Compensation & Perks

• $22/hour starting + monthly performance bonuses
• Health, dental, vision benefits
• Weekly meetings & paid training
• Friendly, supportive team and culture
• Leadership and growth opportunities for committed team members

How to Apply

Leave us a voicemail at 647-362-9120 telling us:

• Your name (please spell it clearly)
• What you've learned about serving customers
• Why you’re interested to grow with us long-term

Email your resume to: careers@torontoartsacademy.com

We review all complete applications and will reach out to shortlisted candidates for a Zoom interview. No calls or drop-ins, please.

Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Profit sharing
• Vision care

Job Types: Full-time, Permanent

Pay: $22.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Profit sharing
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Toronto, ON M5N 1A2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person