Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English only
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As an Appraiser II, Imagery & Email you will aspire to create peace of mind for our clients and our communities and serve our clients with compassion. You will evaluate vehicle damages remotely to determine repairability and regularly work with and respond to internal and external customers, as well as vendors. You are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

How you will create impact:

• Creating and reviewing written damage appraisals remotely using damage repair expertise.

• Sourcing and determining availability of parts, quantifying loss to determine repairability of a vehicle and researching recommended repair processes.

• Maintaining regular contact with clients and claimants to schedule appraisal appointments, discuss repair procedures, methods and communicate timelines.

• Communicating with all stakeholders and building relationships throughout the claims process to discuss and approve the repair with vendors & clients to ensure safe, quality repairs are completed.

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

• You have strong communication skills to clearly convey messages and explore diverse points of view.

• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have 5 years of collision repair and estimating business or related experience.

• You have a post-secondary diploma.

• You hold the Autobody Repair Technician or Refinisher Certification and the Physical Damage Appraiser Certificate.

• You have or are willing to obtain the I-Car Platinum Certificate.

• You have expert knowledge of vehicle construction and collision repair techniques and procedures.

• You will attain provincial appraiser license(s) depending on the province of work.

• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• Extended work hours, including evenings and weekends, may be required.

• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.

• This role involves direct contact with clients and/or service providers in their environment.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.