Who you are

• Are you passionate about building lasting client relationships and helping brands thrive in the fast-paced world of digital commerce?
• If you love translating insights into action, collaborating across teams, and making a real impact on client growth, we want to meet you
• You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, ecommerce, or retail media
• You are highly analytical and leverage data to drive client recommendations and decisions
• You excel at building relationships with clients and internal stakeholders, earning trust with your consultative and proactive approach
• You have outstanding written and verbal communication skills, able to clearly present complex information to diverse audiences
• You’re results-oriented, always seeking ways to help your clients—and Flywheel—achieve ambitious goals
• You are a natural problem-solver, comfortable navigating technical product questions and collaborating across teams to resolve issues
• You thrive in a fast-paced, high-growth environment and are eager to keep learning about the evolving digital commerce landscape

What the job involves

• We’re looking for a Client Success Manager (CSM) to join our growing team and serve as a strategic partner for Perpetua’s self-serve clients
• In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions
• Onboard new clients and ensure a smooth, high-engagement transition onto the Perpetua platform from day one
• Build, manage, and grow strong client relationships, acting as a trusted advisor for all things Perpetua
• Partner with clients to develop, execute, and track tailored success plans aligned with their business goals to maximize platform value
• Offer strategic, data-driven advertising recommendations and deliver actionable insights through campaign analyses during regular QBRs, check-ins, and strategy sessions
• Proactively identify upsell, expansion, and partnership opportunities to support Flywheel’s growth and promote customer advocacy
• Monitor client health metrics to address early risk of churn, ensuring timely intervention and maximizing retention and client lifetime value
• Collaborate cross-functionally, acting as the voice of the customer, and maintaining thorough CRM documentation to ensure a seamless client experience

The application process

• Every role starts the same, an introductory call with someone from our Talent Acquisition team
• We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call
• Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role
• In your initial call, we will walk you through exactly what to expect the process to be

Benefits

• Comprehensive medical coverage
• Paid vacation and holidays
• Country-specific savings and benefits plans