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About the role
- Contact
- Management Contracts
- Gift Vouchers
Choose a Hotel Cliveden House – Berkshire Chewton Glen – New Forest The Lygon Arms – Cotswolds The Mayfair Townhouse - London 11 Cadogan Gardens – London The Chelsea Townhouse - London Hotel Excelsior - Venice Palm House - Florida Gran Marbella - Marbella Check Availability
- The Collection
- Iconic Road Trip
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- Healthy Living
- Iconic Meetings & Events
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Front of House Manager
11 Cadogan Gardens, London (South West), London, SW3 2RJ
What's In It For You?
- Competitive Salary
- 30 days of annual leave, including bank holidays
- Private healthcare
- Year-end Bonus
- Uniform allowance
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme.
- Health cash plan
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
Aim of the role The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty.
Responsibilities
- To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training.
- To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.
- Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
- To take ownership for the short and long term planning and the management of the hotel’s Front Office operations.
- To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
- To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
- To take pride and ownership of the smooth running and efficient organisation of the Front Desk in line with established procedures and standards.
- To take pride and ownership for the financial transactions being processed by Front Desk by ensuring (but not limited to) all in house guests have the appropriate level of credit at all times & monitor the rebate/adjustments of Reception on a daily basis.
- To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
- To work with all other departments in a suitably respectful, courteous and helpful manner.
- To be passionate with the efficient upkeep of guest history records entering as much information as possible.
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel.
- To be confident in the full understanding of all IT equipment within the Reception including Opera, Microsoft Office, Tesa Key system, PDQs and Email.
If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now, we'd love to hear from you!
11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.
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- Careers
- Newsletter
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- Privacy Policy & Cookies
© Iconic Luxury Hotels Limited 2025
About Iconic Luxury Hotels
Iconic Luxury Hotels Distinguished, authentic and intriguing, our hotels include British country houses, a 19th-century boutique hotel, a coaching inn, high-end neighbourhood townhouses and breath-taking international hotels and coastal resorts.
What do they share? Effortless comfort, sublime locations, absorbing stories and a consistent ability to deliver the unexpected.
Management Contracts Iconic Luxury Hotels provides comprehensive management hotel services to a growing collection of international hotels, creating enduring, sustainable value and providing guests with memorable enriching experiences. As owners and managers of some of the world’s most respected, prestigious and profitable hotels, we have a well-deserved reputation for quickly identifying and responding to hotel trends and successfully positioning luxury assets and exclusive resorts in their marketplace. We offer integrated asset and operational management agreements, leveraging our knowledge to optimise the value of the hotel throughout its contract period, in addition to maximising the gross operating profit.
Hidden Stories, beautifully revealed For those who delight in individuality and authenticity, Iconic Luxury Hotels is a collection of distinctively different, historic hotels that all have rich and fascinating stories to tell. It’s our stories that make our hotels iconic and our people are the enthused narrators and interpreters of those stories.
Top Benefits
About the role
- Contact
- Management Contracts
- Gift Vouchers
Choose a Hotel Cliveden House – Berkshire Chewton Glen – New Forest The Lygon Arms – Cotswolds The Mayfair Townhouse - London 11 Cadogan Gardens – London The Chelsea Townhouse - London Hotel Excelsior - Venice Palm House - Florida Gran Marbella - Marbella Check Availability
- The Collection
- Iconic Road Trip
- Gourmet Journeys
- Healthy Living
- Iconic Meetings & Events
- Gallery
- Offers
- Careers
Front of House Manager
11 Cadogan Gardens, London (South West), London, SW3 2RJ
What's In It For You?
- Competitive Salary
- 30 days of annual leave, including bank holidays
- Private healthcare
- Year-end Bonus
- Uniform allowance
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme.
- Health cash plan
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
Aim of the role The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty.
Responsibilities
- To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training.
- To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.
- Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
- To take ownership for the short and long term planning and the management of the hotel’s Front Office operations.
- To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
- To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
- To take pride and ownership of the smooth running and efficient organisation of the Front Desk in line with established procedures and standards.
- To take pride and ownership for the financial transactions being processed by Front Desk by ensuring (but not limited to) all in house guests have the appropriate level of credit at all times & monitor the rebate/adjustments of Reception on a daily basis.
- To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
- To work with all other departments in a suitably respectful, courteous and helpful manner.
- To be passionate with the efficient upkeep of guest history records entering as much information as possible.
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel.
- To be confident in the full understanding of all IT equipment within the Reception including Opera, Microsoft Office, Tesa Key system, PDQs and Email.
If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now, we'd love to hear from you!
11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.
Share share
tweet
share
Return to careers
Apply for this job
- Careers
- Newsletter
- About Us
- Iconic News
- CSR
- Privacy Policy & Cookies
© Iconic Luxury Hotels Limited 2025
About Iconic Luxury Hotels
Iconic Luxury Hotels Distinguished, authentic and intriguing, our hotels include British country houses, a 19th-century boutique hotel, a coaching inn, high-end neighbourhood townhouses and breath-taking international hotels and coastal resorts.
What do they share? Effortless comfort, sublime locations, absorbing stories and a consistent ability to deliver the unexpected.
Management Contracts Iconic Luxury Hotels provides comprehensive management hotel services to a growing collection of international hotels, creating enduring, sustainable value and providing guests with memorable enriching experiences. As owners and managers of some of the world’s most respected, prestigious and profitable hotels, we have a well-deserved reputation for quickly identifying and responding to hotel trends and successfully positioning luxury assets and exclusive resorts in their marketplace. We offer integrated asset and operational management agreements, leveraging our knowledge to optimise the value of the hotel throughout its contract period, in addition to maximising the gross operating profit.
Hidden Stories, beautifully revealed For those who delight in individuality and authenticity, Iconic Luxury Hotels is a collection of distinctively different, historic hotels that all have rich and fascinating stories to tell. It’s our stories that make our hotels iconic and our people are the enthused narrators and interpreters of those stories.