Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.
Come join our Audi Ottawa Service team as our Service Advisor.
Job description:
Responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Job type - Full time 7am-4pm
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount
Location
458 Montreal Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About Audi Ottawa
Audi Ottawa is a part of the Mark Motors Group – which has served the Ottawa/Gatineau area since 1959. The world wide Audi concept store called the Terminal is a beautifully designed facility to delight visitors. It is a true destination which represents the Audi brand in sophistication and technology.
Inside you will find a dedicated team of experts to assist you with your needs. They all take a great deal of pride to exceeding your expectations, build loyalty and represent the fast moving Audi brand.
The destination is filled with Audi messaging both inside and out. The exterior features the iconic rings and floor to ceiling glass windows. Around the windows you will see an aluminum honeycomb which wraps around the building to deliver a sort of 3D effect. The honeycomb is inspired by the silver color palette Audi uses and the light weight aluminum metal is very common in the Audi fleet. The blade which is present at the main entrance is to remind us of the R8 and its side blade. The inviting exterior makes you want to come and discover more!
As you enter the dealership you will be wowed by its sporty, sleek and progressive space. A curved wall is a dominant feature, delivering the dynamic feel of a sloped speedway much like the Nürburgring in Germany. The interior space with its white walls, dark floors and curved wall makes you want to move around in the space and discover the latest Audi has to offer. Inside you will find the new car and the certified plus showroom along with a Customer Private lounge where you can build your Audi. The lounge will allow you to see virtually what you have built, open and close doors and hear the car start!
Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.
Come join our Audi Ottawa Service team as our Service Advisor.
Job description:
Responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Job type - Full time 7am-4pm
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount
Location
458 Montreal Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About Audi Ottawa
Audi Ottawa is a part of the Mark Motors Group – which has served the Ottawa/Gatineau area since 1959. The world wide Audi concept store called the Terminal is a beautifully designed facility to delight visitors. It is a true destination which represents the Audi brand in sophistication and technology.
Inside you will find a dedicated team of experts to assist you with your needs. They all take a great deal of pride to exceeding your expectations, build loyalty and represent the fast moving Audi brand.
The destination is filled with Audi messaging both inside and out. The exterior features the iconic rings and floor to ceiling glass windows. Around the windows you will see an aluminum honeycomb which wraps around the building to deliver a sort of 3D effect. The honeycomb is inspired by the silver color palette Audi uses and the light weight aluminum metal is very common in the Audi fleet. The blade which is present at the main entrance is to remind us of the R8 and its side blade. The inviting exterior makes you want to come and discover more!
As you enter the dealership you will be wowed by its sporty, sleek and progressive space. A curved wall is a dominant feature, delivering the dynamic feel of a sloped speedway much like the Nürburgring in Germany. The interior space with its white walls, dark floors and curved wall makes you want to move around in the space and discover the latest Audi has to offer. Inside you will find the new car and the certified plus showroom along with a Customer Private lounge where you can build your Audi. The lounge will allow you to see virtually what you have built, open and close doors and hear the car start!