Bilingual Customer Service Representative
Top Benefits
About the role
About Us:
Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.
We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Qualifications:
- Bilingual in French and English
- College diploma or University degree preferred
- Experience troubleshooting basic software preferred
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
- Background in business, accounting or dealership industry is preferred
- Ability to travel to the United States for additional company-paid training, if offered
Training:
Classroom-style, on-the-job with a mentor, and online courses
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Education:
- College diploma or University degree preferred
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Referral bonuses
- Group Home & Auto Insurance discounts
- Associate discounts on cars, computers, hotels, events and much more
“Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.”
Job Type: Full-time
Pay: $50,000.00-$54,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Language:
- English and French (required)
Work Location: In person
About The Reynolds and Reynolds Company
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Bilingual Customer Service Representative
Top Benefits
About the role
About Us:
Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.
We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Qualifications:
- Bilingual in French and English
- College diploma or University degree preferred
- Experience troubleshooting basic software preferred
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
- Background in business, accounting or dealership industry is preferred
- Ability to travel to the United States for additional company-paid training, if offered
Training:
Classroom-style, on-the-job with a mentor, and online courses
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Education:
- College diploma or University degree preferred
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Referral bonuses
- Group Home & Auto Insurance discounts
- Associate discounts on cars, computers, hotels, events and much more
“Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.”
Job Type: Full-time
Pay: $50,000.00-$54,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Language:
- English and French (required)
Work Location: In person
About The Reynolds and Reynolds Company
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.