About the role
Overview:
We are seeking a highly responsive and polished Trade Floor Support Technician to deliver exceptional onsite technical support for a high-performance trading environment. This role requires hands-on experience supporting VIP users, a strong white-glove approach to customer service, and the ability to act with urgency and precision in a fast-paced, time-sensitive setting.
Key Responsibilities:
- Provide onsite Level 1–2 support to traders, executives, and VIP users across desktop, laptop, and peripheral issues in a trade floor setting.
- Deliver white-glove service with a professional, client-first attitude; ensure technical issues are resolved with minimal disruption to the user.
- Troubleshoot and resolve issues related to trading applications , Bloomberg/Reuters terminals, market data feeds, voice recording systems, and multi-monitor setups.
- Provide urgent support for trade-impacting incidents and escalate when necessary; follow through until resolution.
- Maintain and support mobile devices (iOS, Android), video conferencing systems, and remote access tools (VPN, VDI, Citrix).
- Monitor and document incidents, requests, and resolutions using the company’s ITSM ticketing system.
- Collaborate with infrastructure and application teams on escalations or recurring issues.
- Coordinate hardware refreshes, new user setups, and desktop moves/adds/changes.
- Ensure adherence to compliance, data security, and operational procedures on the trade floor.
Requirements:
- 3+ years of hands-on IT support experience, ideally on a trading floor or in a financial services environment .
- Proven experience delivering VIP/Executive-level support with professionalism and discretion.
- Familiarity with trading platforms, market data systems (Bloomberg, Reuters), and voice systems used in trading environments.
- Strong troubleshooting skills in Windows 10/11 , MS Office 365, Teams, remote access, and Active Directory.
- Ability to remain calm and effective under pressure; strong prioritization and multitasking skills.
- Excellent communication and interpersonal skills; confident dealing with demanding users.
- Must be comfortable working 100% onsite in a high-demand environment.
Preferred Qualifications:
- Experience with ITIL-based ticketing systems (e.g., ServiceNow).
- Certifications such as A+, ITIL, or MCP are an asset.
About the role
Overview:
We are seeking a highly responsive and polished Trade Floor Support Technician to deliver exceptional onsite technical support for a high-performance trading environment. This role requires hands-on experience supporting VIP users, a strong white-glove approach to customer service, and the ability to act with urgency and precision in a fast-paced, time-sensitive setting.
Key Responsibilities:
- Provide onsite Level 1–2 support to traders, executives, and VIP users across desktop, laptop, and peripheral issues in a trade floor setting.
- Deliver white-glove service with a professional, client-first attitude; ensure technical issues are resolved with minimal disruption to the user.
- Troubleshoot and resolve issues related to trading applications , Bloomberg/Reuters terminals, market data feeds, voice recording systems, and multi-monitor setups.
- Provide urgent support for trade-impacting incidents and escalate when necessary; follow through until resolution.
- Maintain and support mobile devices (iOS, Android), video conferencing systems, and remote access tools (VPN, VDI, Citrix).
- Monitor and document incidents, requests, and resolutions using the company’s ITSM ticketing system.
- Collaborate with infrastructure and application teams on escalations or recurring issues.
- Coordinate hardware refreshes, new user setups, and desktop moves/adds/changes.
- Ensure adherence to compliance, data security, and operational procedures on the trade floor.
Requirements:
- 3+ years of hands-on IT support experience, ideally on a trading floor or in a financial services environment .
- Proven experience delivering VIP/Executive-level support with professionalism and discretion.
- Familiarity with trading platforms, market data systems (Bloomberg, Reuters), and voice systems used in trading environments.
- Strong troubleshooting skills in Windows 10/11 , MS Office 365, Teams, remote access, and Active Directory.
- Ability to remain calm and effective under pressure; strong prioritization and multitasking skills.
- Excellent communication and interpersonal skills; confident dealing with demanding users.
- Must be comfortable working 100% onsite in a high-demand environment.
Preferred Qualifications:
- Experience with ITIL-based ticketing systems (e.g., ServiceNow).
- Certifications such as A+, ITIL, or MCP are an asset.